Help

We are sorry to let you know that Book Depository has now closed.

We will continue to deliver orders placed before midday (12pm BST) on 26 April and will provide support for any order issues until 23 June 2023.

From all of us at Book Depository we want to say ‘thank you’. Delivering your favourite reads to you since 2007 has been a pleasure.

You'll find more info in our FAQs.

What you need to know:

- Delivery is normally made Monday – Friday (business days - excluding Public Holidays).
- Books can take different times to get to you, it really depends on the supplier for each book. Each books detail page will tell you when you should expect delivery for that book.
- The estimated delivery time we show on our product pages is based on the country we believe you are in. If you are delivering to another country, the estimated delivery timeframe will be different and once your book/s have been shipped they will normally be delivered within the time listed below.
- Please note for customers viewing the website from the UK you will see the dispatch time rather than the estimated delivery timeframe on the book detail page. Once your book/s have shipped, they will normally be delivered within the time listed below.
- If you have pre-ordered an item, we will let you know once we have received stock from the publisher, and once it has been shipped. Once your pre-ordered item has been shipped they will normally be delivered within the time listed below.

My order is processing when will it ship?

If your order is still processing, that means that we are waiting for your item from our suppliers. As soon as it has shipped we will send you an email to let you know.

You can also check your order status here. If you were logged in when you placed the order, you can also have a look at your order history.

Will my order be tracked?

We currently provide tracking for a few countries, you can find further information on tracking here.

The estimated delivery time has passed and I haven’t received my item, what do I do?

If your order shows as dispatched and hasn't arrived in the expected time, please contact us via the online contact form giving details of your order. You may also want to check with your local delivery office/post office as they can sometimes be holding your item.

Providing your order hasn't already shipped, please contact us via the online contact form and ensure you include your order number and the new delivery address including:

• Full name
• Address line 1
• Address line 2
• Town/City
• County/State/Region
• Postcode/Zip
• Country

Please note that we are unable to amend delivery addresses from one EU country to another EU country for tax reasons.

Should you receive any items that you did not order, please contact us via the online contact form giving details of the item you received, including:

• Your order number.
• Name of the item you expected to receive.
• The 13 digit ISBN from the back of the item you received.
• The 18 digit barcode number starting with SH. This can be found under the bar code on the address label on the package.

Should you receive any items that proves to be faulty, please contact us via the online contact form giving details of the item you received, including:

• Your order number, if you don’t have an order number please provide the 18 digit barcode number starting with SH. This can be found under the bar code on the address label on the package.
• The 13 digit ISBN from the back of the damaged item you received.
• A description of the damage.

The best way to contact us is by filling in the online contact form. The form is designed to help you specify the problem or the query and then direct it to the member of staff best suited to deal with it. We are always keen to hear from you and help with any queries or problems. We endeavour to answer all queries within 24 hours.

We are also very happy to receive your feedback and suggestions. All emails are personally read and replied to by our Customer Service staff. Please send your emails to help@support.bookdepository.com

What is the Impuesto País charge?

Impuesto País is a tax that banks apply to some international purchases. Argentinian national legislation on Impuesto País (Title 4, Chapter 6, Article 36) states that Impuesto País is not applicable to ‘expenses related to book purchases in any format.’

TThe Books and Reading Promoting Law in Argentina (Ley del Fomento del Libro y la Lectura in Spanish) supports this too. Chapter IV, Article 12 states 'the export and import of books (…) will be exempt from all taxes, fees or charges.'

Will I receive the Impuesto País charge in my order?

Impuesto País is not included in Book Depository orders. However, some banks may impose this to some international purchases. Argentinian national legislation on Impuesto País (Title 4, Chapter 6, Article 36) states that Impuesto País is not applicable to ‘expenses related to book purchases in any format.’ For information on what to do if your bank charges Impuesto País, see below.

What can I do if I am charged Impuesto País for my Book Depository order?

If you receive an incorrect Impuesto País charge in your bank statement for your Book Depository purchase, you can claim it back from your card provider. You will need to contact your bank and fill in a form. For future orders, you can use a prepaid card for Book Depository orders.

Will I have to pay for Customs duties when receiving my order?

In line with Argentinian national legislation, for delivery to Argentina, you are not required to pay Impuesto País for books purchased from Book Depository. However, if applicable, you are responsible for any other local taxes. You will be required to pay customs duties, in addition to Impuesto País for items that are not books and do not fall under the exemption for books provided in the Argentinian national legislation. Any applicable local sales tax, VAT and similar taxes will depend on your delivery location and any changes will be displayed during checkout.

My debit card was declined, what can I do?

This can happen for several reasons. Try using a different card, check the card details are entered correctly or if you are using a saved card, check that the saved details are correct. Alternatively, you can use a prepaid card.

If this continues, you may wish to contact your card provider to verify that they allow orders on Book Depository. You can make payments using credit cards, debit cards or prepaid cards.

I placed an order in Argentine Peso but it appears in US dollar in my bank statement

We always charge in the currency selected when you place your order and this can be seen in your order confirmation email. In limited cases, your card provider may display the charges in USD, even though we charged the order in ARS. This is out of our control and can be for a number of reasons, for example, your bank account is in dual currency (ARS and USD). We recommend you contact your bank before placing an order to understand their standard operating process in these cases.

What you need to know:

- Delivery is normally made Monday – Friday (business days - excluding Public Holidays).
- Books can take different times to get to you, it really depends on the supplier for each book. Each books detail page will tell you when you should expect delivery for that book.
- The estimated delivery time we show on our product pages is based on the country we believe you are in. If you are delivering to another country, the estimated delivery timeframe will be different and once your book/s have been shipped they will normally be delivered within the time listed below.
- Please note for customers viewing the website from the UK you will see the dispatch time rather than the estimated delivery timeframe on the book detail page. Once your book/s have shipped, they will normally be delivered within the time listed below.
- If you have pre-ordered an item, we will let you know once we have received stock from the publisher, and once it has been shipped. Once your pre-ordered item has been shipped they will normally be delivered within the time listed below.

My order is processing when will it ship?

If your order is still processing, that means that we are waiting for your item from our suppliers. As soon as it has shipped we will send you an email to let you know.

You can also check your order status here. If you were logged in when you placed the order, you can also have a look at your order history.

Will my order be tracked?

We currently provide tracking for a few countries, you can find further information on tracking here.

The estimated delivery time has passed and I haven’t received my item, what do I do?

If your order shows as dispatched and hasn't arrived in the expected time, please contact us via the online contact form giving details of your order. You may also want to check with your local delivery office/post office as they can sometimes be holding your item.

Currently we offer tracking for all orders shipped to:

Argentina, Chile, Colombia, Egypt, Israel, Singapore, Spain, United States, United Arab Emirates, Uruguay.

How can I see my tracking information?

Once your order has shipped we will email you your tracking information within 3 business days. This will include your tracking number and a link for where you can track your order.

Why don’t you offer tracking to my country?

We are constantly working towards improving our delivery service so watch this space for future additions.

Tracking to Turkey:

Please note that for deliveries to Turkey our carrier Aramex will provide you with a secure URL via SMS or email to request your ID number. This is a requirement for international delivery into Turkey and ensures a smooth journey for your parcel.

Tracking to Israel

Delivery to Israel is a Tracked Click & Collect option. The carrier will contact you when your parcel arrives in Israel and will advise on the nearest location where your parcel will be delivered. You will receive another notification by email or text when your parcel is ready for you to come and collect it.

In case your pick-up point is more than 5 kms from the home delivery address, the carrier will offer you a free upgrade to home delivery service. Your parcel will be held at the pick-up point from 3 to 14 working days depending on the location it is available at.

Please also note that orders above the value of USD 75 require local duties and taxes to be paid by the buyer and for orders above USD 100, local customs require the buyer's ID number. Our shipping partner may contact you, in order to ensure a smooth journey for your parcel.

Sure, if you have an account and your order has not yet shipped you can cancel the order from your order history 30 minutes after you place your order.

If you do not have an account, please complete the online cancellation form and our Customer Service team will then be able to help you.

Sure, you can cancel your order within 14 days of receiving it by completing our online cancellation form. Once you've cancelled the order, you must send the parcel back to us within 30 days. Once we get it, you'll be refunded the price of the item(s) within 14 days. You'll be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is damaged or defective.

It is your responsibility to ensure safe return of the item(s) to us. If you return a high-value item, we recommend you use a recorded delivery service. We'll refund the same means of payment as you used to make your purchase.

Should you receive any items that you did not order, please contact us via the online contact form giving details of the item you received, including:

• Your order number.
• Name of the item you expected to receive.
• The 13 digit ISBN from the back of the item you received.
• The 18 digit barcode number starting with SH. This can be found under the bar code on the address label on the package.

Should you receive any items that proves to be faulty, please contact us via the online contact form giving details of the item you received, including:

• Your order number, if you don’t have an order number please provide the 18 digit barcode number starting with SH. This can be found under the bar code on the address label on the package.
• The 13 digit ISBN from the back of the damaged item you received.
• A description of the damage.

Images on our website are intended as a guide only. As a depository we do not keep our stock on site, they are sourced from various suppliers. The images are supplied by the publishers who can have various cover designs for one ISBN so we will not know what design we will receive until it is delivered.

Providing the pre-order hasn't already shipped, just drop us a line here and request the change along with the new delivery address. Please note that we are unable to amend delivery addresses from one EU country to another EU country for tax reasons.

Sure, if you have an account and your pre-order has not yet shipped you can cancel the pre-order from your order history 30 minutes after you place your order.

If you do not have an account, please complete the online cancellation form and our Customer Service team will then be able to help you.

All prices include any local VAT (Value Added Tax) or sales tax which Book Depository may be required to charge. This may change dependent on your delivery location, details of which can be found in our terms and conditions. Non-book products e.g. stationery, audio books etc. may attract VAT or sales tax at different rates to book products. Tax on pre-orders may be estimated. If the actual amount of tax payable changes, the price of goods you pay will not change as a result.

Australia
From 1 July 2018, as a result of changes to Australian tax legislation, Book Depository now collects and remits GST (Goods and Sales Tax) on all books with a customs value of A$1000 or less that are shipped to Australia. All prices displayed on Book Depository's website are inclusive of the local Tax and free delivery.

New Zealand
From 1 December 2019, as a result of changes to New Zealand tax legislation, Book Depository now collects and remits GST (Goods and Sales Tax) on all books that are shipped to New Zealand. All prices displayed on Book Depository's website are inclusive of the local Tax and free delivery.

Norway
From 1 April 2021, as a result of changes to Norway tax legislation, Book Depository now collects and remits VAT (Value Added Tax) on all Goods where relevant with a value of NOK3000 or less that are shipped to Norway. All prices displayed on Book Depository's website are inclusive of the local Tax and free delivery.

Singapore
From 1 January 2023, as a result of changes to Singapore tax legislation, Book Depository now collects and remits GST (Goods and Sales Tax) on all books that are shipped to Singapore with a value SGD$400 or under. The price for items SGD$400 or under on Book Depository's website are inclusive of GST.

For items valued over SGD$400 GST is not included in the price and you will need to pay GST for these items at delivery.

Currently, the orders being shipped to Argentina are not being affected by this new restriction. We continuously monitor this situation in case there are any changes.

If you have lost your password, please go to the Login page and follow these steps:

1. Next to the Sign in option please click on "Forgot password?"
2. On the next page please enter your email address and the relevant security verification characters and select continue.
3. Once completed a reset password email will be sent with instructions on how to reset your password

If you no longer have access to your e-mail address, you will have to set up a new account entirely.

Please note that resetting your password will not affect any of your existing orders.

Choosing "Keep me signed in" reduces the number of times you're asked to sign in on a specific device.

To keep your account secure, use this option only on your personal devices.

Book Depository (bookdepository.com) is a leading international book retailer with a unique offer -- over 20 million books and free delivery worldwide (with no minimum spend).

We ship thousands of books every day from our fulfillment centres in Gloucester, United Kingdom, and Melbourne, Australia, to more than 130 countries across the world -- displaying prices in 37 different local currencies.

Our vision is to provide “All Books Available to All” by improving selection, access and affordability of books.

These guidelines apply to book content, including title, cover art, and product description.

As a bookseller, we believe that providing access to the written word is important, including content that may be considered objectionable. We carefully consider the types of content we make available in our stores and review our approach regularly, listening to feedback and investigating concerns from our customers. We reserve the right to remove content from sale if we determine it creates a poor customer experience.

Vendors are responsible for adhering to our content guidelines. We invest significant time and resources to enforce these guidelines. We'll remove content that does not adhere to these guidelines and promptly investigate any book when notified of potential noncompliance. If we remove a title, we let the Vendor know and they can appeal our decision.

Illegal or Infringing Content

We take violations of laws and proprietary rights very seriously. It is the responsibility of publishers and Vendors to ensure their content doesn't violate laws or copyright, trademark, privacy, publicity, or other rights.

Offensive Content

We don't sell certain content including content that we determine is hate speech, promotes the abuse or sexual exploitation of children, contains pornography, glorifies rape or pedophilia, advocates terrorism, or other material we deem inappropriate or offensive.

Poor Customer Experience

Books for sale on Book Depository should provide a positive customer experience. We do not allow descriptive content meant to mislead customers or that doesn't accurately represent the content of the book. We also do not allow content that's typically disappointing to customers.

1. Purchase Orders; Pricing and Taxes: These terms and conditions govern TBD's purchase of Products from Vendor. "TBD" is The Book Depository Limited, a company registered in England and Wales with company number 5124926 whose registered office is at 1 Principal Place, Worship Street, London, EC2A 2FA . "Products" means all goods, including packaging, provided to TBD. TBD is not obliged to purchase Products, and Vendor is not obliged to sell Products, until Vendor acknowledges an order file issued by TBD ("OF"). Vendor will not substitute Products or combine or consolidate OFs without TBD's consent. Documents that TBD signs acknowledging receipt of Products do not constitute acceptance of the Products. TBD may modify or cancel OFs without penalty before the Vendor delivers the Products (such delivery in accordance with section 7). The Product price on the OF prevails over any list or invoice price. Prices include applicable fees, taxes, duties, levies, commissions and other charges, and exclude VAT / GST, unless otherwise agreed in writing. If Vendor reduces the price of the Products in the Vendor's price list, Vendor will pass on the full benefit of the decrease to TBD.

2. Product Images/Information: Vendor will make available to TBD, free of charge, all current Product information, including electronic images, recommended retail prices, age ratings, any product safety information required by applicable law to be displayed to consumers and Product information collected by TBD from Vendor's website ("Product Information). Vendor will provide timely updates to the Product Information. Vendor grants TBD a non-exclusive, worldwide, irrevocable and royalty-free license for such period as the rights the Vendor has in the Product Information subsist at law to: (a) use, copy and display the Product Information on or in connection with any website (or similar ecommerce channel); (b) convert to digital electronic form, excerpt, reformat, adapt or otherwise create derivative works of the Product Information; (c) use all trademarks or trade names included in the Product Information; and (d) sublicense any of the foregoing rights for the purpose of marketing and promotion of the Products.

3. Warranties: Vendor represents and warrants that: (a) Products are safe, fit for purpose and free from any defects; (b) Product Information is accurate and complete and that neither TBD's exercise of its license rights, nor its sale, marketing or distribution of the Products, will violate any copyright, trademark, design, database or other third party's rights; (c) Products, including Product Information and import documentation (if applicable) comply with all applicable laws and rules and unless otherwise agreed, are CE compliant (or equivalent United Kingdom standard) and are supplied with all available European language versions of instructions and warranty and equipment (including, where relevant, a plug suitable for the country of delivery of the Products); (d) the Products may be lawfully marketed, sold and distributed without restriction; (e) no Products were produced, manufactured, assembled, or packaged by forced, prison or child labour (defined as age 15 or below or the minimum working age within the applicable jurisdiction, whichever is older); and (f) Products comply with our Content Guidelines.

4. Product Recalls; Product Returns; Effect of Remedies: Vendor will provide TBD immediate written notice of any recall. Vendor is responsible for the reasonable costs TBD incurs in a recall. TBD may return for a full refund at Vendor's expense any Product that (a) is damaged, defective, not fit for any purpose claimed by Vendor (or a Product manufacturer) or breaches any warranty or representation in section 3; (b) does not conform to agreed specifications or to samples; (c) is subject to recall; or (d) was not ordered in an OF by TBD. Where TBD returns Product for any of the reasons set out in this section, Vendor will inspect any returned Products and send written notice of any damages or shortages to TBD without delay. Vendor has a maximum of 6 months, from the date of dispatch of the returned Product from TBD's premises, to challenge the right to return some or all of the returned Product. Title to any Product returned to Vendor remains with TBD until Vendor has paid all monies related to that returned Product. Payment of an invoice does not limit TBD's remedies.

5. Vendor Defence and Indemnification: Vendor will defend TBD, its affiliated companies, and their respective officers, directors, employees, contractors and agents (the "TBD Parties") against any claim that arises, directly or indirectly, from: (a) any death of or injury to any person, damage to any property or any other damage or loss due to any defect in or use of any Product; (b) any breach of the warranties in Section 3; (c) any Product recall; (d) Vendor's negligence, strict liability or intentional misconduct; and (e) Vendor's breach of this Agreement (individually, a "Claim", and collectively, the "Claims"). Vendor will indemnify and hold harmless each TBD Party against any liability, loss, damage, cost or expense (including reasonable professional fees) incurred by that TBD Party relating to any Claim, except to the extent the liability is caused by the negligence or intentional misconduct of that TBD Party as determined by a final, non-appealable order of a court having jurisdiction. Vendor will not consent to the entry of a judgment or enter into any settlement or compromise of any Claim without the TBD Parties' prior written consent, which may not be unreasonably withheld. Vendor will use counsel reasonably satisfactory to the TBD Parties, and the TBD Parties will cooperate in the defence. If any TBD Party reasonably determines that any Claim might have an adverse effect on any TBD Party, that TBD Party may, to the extent permitted by applicable law, take control of the defence at its expense (without limiting Vendor's indemnification obligations).

6. Limitation of Liability: NO TBD PARTY WILL BE LIABLE TO VENDOR FOR ANY INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES (ALL OF WHICH TERMS INCLUDE, WITHOUT LIMITATION, PURE ECONOMIC LOSS, LOSS OF PROFITS, LOSS OF BUSINESS, DEPLETION OF GOODWILL AND SIMILAR LOSS).

7. Shipping: The parties will agree which party will be responsible for customs clearance and transportation of the Products to TBD. When TBD is responsible for transportation, Vendor will deliver the Products to TBD's designated carrier and risk of damage to or loss of the Products will pass to TBD when Vendor delivers the Products to the carrier. When Vendor is responsible for transportation, risk of damage to or loss of the Products will pass to TBD when it accepts the Products from Vendor's designated carrier and Vendor will follow TBD's delivery procedures and requirements. Vendor retains title to Products until TBD has paid for those Products. However, Vendor may not require TBD to dispose of the Products, rescind the transaction, prohibit TBD from moving, selling and transferring good title to its customers or otherwise using the Products in the ordinary course of business. Moreover, Vendor has no other rights than recovery of the Products in TBD's stock if TBD defaults in its payment obligation for the Products due to insolvency.

8. Insurance: Vendor will comply with Schedule 1 in respect of insurance requirements.

9. Power of Attorney: By agreeing to these Terms & Conditions, you hereby authorize The Book Depository Limited to designate a carrier ('Designated Carrier') to act as your representative/agent before the relevant customs and tax authorities in the destination country for the purpose of clearing for import this merchandise as well as processing and remitting customs duties and any other tax levied at the time of importation.

10. Confidential Information: Vendor will: (a) protect TBD's information that is identified as confidential or that reasonably should be considered confidential; (b) use this information only to fulfil its obligations under this Agreement; and (c) return this information to TBD promptly when this Agreement terminates. Section 10 covers all confidential information regardless of when Vendor receives it. Vendor will not use any trademark, service mark, commercial symbol, or other proprietary right of any TBD Party; issue press releases or other publicity relating to TBD or this Agreement; or refer to TBD in promotional materials.

11. Miscellaneous: The parties agree that the Agreement may be validly concluded online. These terms and conditions along with any addendums, agreements under which Vendor ships Products directly to TBD and all commercial terms agreed in writing (including online) between the parties (together "the Agreement") will form the entire agreement between TBD and Vendor for the purchase and sale of Products and supersede all prior agreements and discussions relating to the same. Conflicting provisions, in particular (but not limited to) those contained in Vendor's general terms and conditions, will only apply if TBD explicitly agrees to such provisions in writing. The term of this Agreement is for the calendar year in which it is signed by the parties. This Agreement will automatically renew for successive calendar years on the same terms and conditions unless superseded by another written agreement between the parties or unless terminated, without recourse to the courts, by either party giving 60 days' written notice to the other at any time. Sections 2, 3, 4, 5, 6, 8, 10 and 11 will survive termination of the Agreement. Vendor may only assign or otherwise transfer the Agreement with TBD's prior written consent. TBD may collect and process personal data from Vendor, and/or its representatives or employees, for the purposes of communicating about, and developing, the mutual business relationship, complying with legal obligations and generally giving effect to the terms of the Agreement. Any such personal data shall be collected and processed in accordance with the principles detailed in TBD's privacy policy. This Agreement will be interpreted and enforced in accordance with the laws of England and Wales without reference to any applicable conflict of laws or the Convention on Contracts for the International Sale of Goods. TBD and Vendor submit to the non-exclusive jurisdiction of the courts of England. TBD's estimates or forecasts are non-binding. TBD may withhold or setoff any sums Vendor owes to TBD against sums owed by TBD to Vendor. TBD may request from Vendor documents to enable it to verify payments made in accordance with this Agreement. If Vendor does not provide such documents within a reasonable period, TBD will be free to deduct any outstanding amount from Vendor's next remittance. The exercise of one or more rights or remedies by a party will not preclude it from exercising any other right or remedy. TBD may communicate any modification of the Agreement via email. Except as provided for in section 1, Vendor may reject the modifications. If TBD does not receive Vendor's rejection within 14 days after notification, these modifications will be deemed to have been accepted and will become part of the Agreement. Either party's failure to enforce any provision will not be a waiver of the party's rights to subsequently enforce the provision. If any provision is held to be invalid, then that provision will be modified to the extent necessary to give effect to the commercial intentions of the parties and to make it enforceable, and any invalidity will not affect the remaining provisions. This Agreement may be executed in counterparts. Addresses for Notices to TBD: 1 Principal Place, Worship Street, London, EC2A 2FA Attn: Commercial Department

Schedule 1
Insurance
1. Any non-Media Vendor will obtain and maintain, at its expense, Public Third Party Liability insurance coverage of, after conversion into pounds sterling, at least GBP 1 million per occurrence and GBP 2 million aggregate. This coverage must be maintained for twelve (12) months after the expiration of this Agreement. Media is defined as books, music, video games, film, TV and software Products. If the Media is accompanied with a non-Media product (e.g. figurine, toy), then the combined product will be considered non-Media.
. 2. The required minimum limits of insurance may be satisfied by any combination of primary and excess/umbrella liability insurance policies. Each of these coverages shall be primary and non-contributory to any such coverage carried by TBD. Vendor will include "The Book Depository Limited and its affiliates and their respective officers, directors, employees and agents" as "Indemnity to Principal" and Vendor will provide TBD with 30 days' advance notice of cancellation, significant modification or expiration of such insurance coverage.
3. Vendor will promptly provide a certificate of insurance to TBD's Risk Management upon TBD's request, Attn: Risk Management, The Book Depository Limited, 1 Principal Place, Worship Street, London, EC2A 2FA . TBD's approval of Vendor's insurance does not relieve Vendor of any obligations, including but not limited to its defence and indemnity obligations, even for claims over Vendor's policy limits. If Vendor fails to perform any of its obligations in Schedule 1, TBD may withhold payment owed to Vendor until Vendor meets these obligations.

Book Depository's registered office is:
1 Principal Place,
Worship Street,
London,
EC2A 2FA
United Kingdom

Book Depository was acquired by Amazon in 2011, and since then we have worked together to ensure the best possible experience for all our customers worldwide. By working with Amazon, we have improved our customer service and delivery, and increased our selection of books to more than 20 million, so not only will you find a great read, but we hope you'll find your experience with us is even better.

We still have a dedicated team at Book Depository working to maintain the personal experience that we know our customers love. All of us, from Customer Service right through to Marketing and Finance are very passionate about books. We love making recommendations for titles and sharing the books we've loved with you, and we don't plan on changing that anytime soon.

1. No purchase necessary. Proof of entering is not proof of receipt of entry.

2. To be eligible, entries must be received on or before the competition closing date. All entries shall become the property of The Book Depository, and their directors, officers, representatives, advertising and promotional agencies are not responsible for contacting or forwarding prizes to entrants who provide unclear or incomplete information or for entries lost, misdirected, delayed or destroyed.

3. The competition is open to all excluding residents of Italy. Parents/guardians must submit the entry for those under the age of 16. Images must not contain photographs of minors without an adult's consent.

4. The prize winner will be decided by The Book Depository. The Book Depository will not enter into correspondence about the choice of winner.

5. The competition ends as specified on the competition page -- no entry received after that time will be considered. The winner will be announced as specified on the competition page. There is one prize.

6. The promoter reserves the right to amend the specification of the prize or offer an alternative prize of equal or greater value.

7. The prize winner will be notified by telephone/email. If the selected entrant does not meet all of the contract conditions, another entrant will be selected from the remaining eligible entries.

8. The competitions are not open to employees of The Book Depository and their sponsors or their immediate families.

9. By entering the contest, entrants, consent to the use of their names, city of residence, photograph and/or image for publicity purposes in all media carried out by The Book Depository, without payment or compensation.

10. The decisions of the contest judges are final. The prize must be accepted as awarded.

11. The right is reserved to terminate or withdraw this contest at any time.

12. All entries become the property of The Book Depository, who assume no responsibility for lost, stolen, delayed, damaged or misdirected entries or for any failure of the website during the promotional period, for any problems or technical malfunction of any telephone network or lines, computer online systems, servers, access providers, computer equipment, software, failure of any email or entry to be received by The Book Depository on account of technical problems or traffic congestion on the Internet or any website, or any combination thereof including any injury or damage to an entrant's or any other person's computer related to or resulting from playing or downloading any material in the promotion. The Book Depository reserve the right, in its sole discretion, to cancel or suspend the email portion of this contest should a virus or bug or other cause beyond the reasonable control of The Book Depository corrupt the security or proper administration of the contest. Any attempt to deliberately damage any website or undermine the legitimate operation of this promotion is a violation of criminal and civil laws, and should such an attempt be made, The Book Depository reserve the right to seek remedies and damages to the fullest extent permitted by law, including criminal prosecution. Entries are subject to verification and will be declared invalid if they are illegible, mechanically reproduced, mutilated, forged, falsified, altered or tampered within any way. Entrants agree to abide by the Contest Rules and the decisions of the independent judging panel, which are final.

13. Entries must be submitted by the named entrant (or their parent/guardian for children aged 16 or under) and will be invalid if found to come from a third party. Multiple entries from a single source (e.g 'competition entry' website/company) will be disqualified.

14. For name/county of prize winner, please send a stamped addressed envelope marked The Book Depository, 60 Holborn Viaduct, London, EC1A 2FD. No entries should be sent to this address.

15. Entry to the competition is conditional on acceptance of these terms and conditions.

16. The email address and phone number you provide to enter the competition will be used by us to contact you if necessary, and will not be shared with other companies. The Book Depository will only use your email address in compliance with the provisions of the Data Protection Act 2018 and in accordance with our privacy policy.

17. The Promoters have organised these prize draws in good faith and do not accept liability relating to the prize.

If you have a complaint, please email us or you can write to us at the following address:

Customer Service Manager
Book Depository Limited
Unit 5, Gateway 12 Business Park
Davy Way
Hardwicke
Gloucester
GL2 2BY
United Kingdom

WEEE Directive details
The Waste Electrical and Electronic Equipment Directive ("the WEEE Directive") is a directive from Europe. The United Kingdom implemented the WEEE directive as UK law on the 2nd January 2007. The purpose of the WEEE Directive is to reduce the amount of waste electrical and electronic equipment (known as "WEEE") being disposed of to landfill by promoting the separate collection, treatment and recycling of WEEE for environmentally sound disposal, so as to minimise the potential effects on the environment and human health that may arise from the presence of hazardous substances commonly found in electrical and electronic equipment ("EEE").

As a retailer of electrical goods, The Book Depository (London) Limited (The Book Depository) is committed to complying with all applicable laws and regulations relating to WEEE ensuring that we are endeavouring to fulfil our environmental responsibilities at all times. The Book Depository will provide a free take back service on EEE to all customers who make a "like for like" purchase from The Book Depository.

Provided that within 28 days of a purchase of EEE from The Book Depository a customer who returns an old item of EEE to our warehouse (regardless of from where and when it was purchased) AND provides a valid receipt of the new EEE purchased from The Book Depository, then The Book Depository will accept the old item free of charge.

The Book Depository free take back service will only be available to customers where there is a like for like comparison between the new purchased product and the old product brought in for disposal (for example: a new eReader for an old eReader).

The Book Depository offer a free home collection service for this service in the UK.
To discuss arrangements with us please contact us.

As of 1st April 2007 all producers of electrical and electronic items were required to incorporate the following "crossed-out wheeled bin" symbol on their products. This symbol will indicate that the item should not be disposed of through household waste and should be properly disposed of via a retailer take back scheme or their local civic amenity site licensed to accept WEEE.

We use cookies, pixels, and other technologies (collectively, "cookies") that are necessary to enable you to make purchases, to recognise your browser or device, learn more about your interests, and provide you with essential features and services and for additional purposes, including:

• Recognising you when you sign-in to use our services. This allows us to provide you with product recommendations, display personalised content, and provide other customised features and services.
• Keeping track of your specified preferences. This allows us to honour your likes and dislikes, such as whether or not you would like to see interest-based ads.
• Keeping track of items stored in your shopping basket.
• Conducting research and diagnostics to improve Book Depository's content, products, and services.
• Preventing fraudulent activity.
• Improving security.
• Delivering content, including displaying and measuring personalised ads (see the Interest-Based Ads notice for how we use cookies in serving interest-based ads), generating audience insights, and developing and improving products.
• Reporting. This allows us to measure and analyse the performance of our services, for example by understanding what pages customers find useful.

Book Depository cookies allow you to take advantage of some of our website's essential features. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Basket, proceed to Checkout, or use any Book Depository products and services that require you to sign in.

Approved third parties may also set cookies when you interact with Book Depository services. Third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies. Third parties use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on behalf of Book Depository. Learn more about third parties that may set cookies when you use Amazon services.

To update your Cookie preferences with Book Depository, please visit our Cookie Settings page. You can also manage all browser cookies through your browser settings. The 'Help' feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies, and when cookies will expire. If you disable all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some features and services may not work.

See our Privacy Policy for more information about the types of information we gather.

Interest-based ads are sometimes referred to as personalised or targeted ads. We show interest-based ads to display features, products, and services that might be of interest to you.

What sort of information do we use to show interest-based ads?

To serve you interest-based ads, we use information such as your interactions with Book Depository sites, content, or services. We do not use personally identifiable information such as name or e-mail to serve interest-based ads. In serving you interest-based ads we only keep information collected for as long as required to provide our advertising services, in accordance with our Privacy Policy and applicable laws.

As is common in the advertising industry, we use cookies, pixels, and other technologies (collectively, "cookies"), which enable us to understand the effectiveness of the interest-based ads we show you by measuring what ads are clicked or viewed, and to provide you with more useful and relevant ads. For example, if we know what ads are shown to your browser we can be careful not to show the same ads repeatedly.

See our Privacy Policy for more information about the types of information that we gather.

How do we work with third parties to show you interest-based ads?

We work with third parties, such as advertisers, publishers, social media networks, search engines, ad serving companies, and advertising companies working on their behalf, to improve the relevance of ads we serve. In providing you interest-based ads we do not associate your interactions on unaffiliated sites with personally identifiable information, and we do not provide any personally identifiable information to advertisers or to third party sites that display our interest-based ads. Advertisers and other third parties may assume that users who interact with or click on an interest-based ad or content are part of the group that the ad or content is directed towards (for example, users in a particular geographical area or users who purchased or browsed for classical music). Some third-parties may provide us non-personally identifiable information about you (such as demographic information or sites where you have been shown ads) from offline and online sources that we may use to provide you more relevant and useful advertising.

Third party advertisers or advertising companies working on their behalf sometimes use cookies in the process of delivering content, including ads, directly to your browser or device, and they may automatically receive an IP address when this happens. They may also use cookies to measure the effectiveness of their ads, show you more relevant advertising content, and perform services on behalf of Book Depository. For information on how to control and delete cookies (including third party cookies) please visit our Cookies notice.

If you do adjust your ad settings you will still see ads, but they will not be based on your interests.

Below is a list of some of the third parties that may set cookies when you use Book Depository services. These third parties may access the cookies they set, receive your IP address, and receive some information about your browser configuration. However, these third parties do not receive information about your activities on Book Depository, such as searches you run or what you've purchased. Cookies set by these third parties do not enable them to automatically collect through Book Depository any personally identifiable information such as name or email address. These third parties use cookies in the process of delivering content, to measure the effectiveness of their ads, to show you more relevant advertising content, and to perform services on behalf of Book Depository. You can learn more about how these third parties use cookies by visiting their site.

Last update: 12 June 2020

Company Name and Website:

Facebook: https://www.facebook.com/
Google: https://www.google.com/ and https://www.doubleclickbygoogle.com/
Optimizely: https://www.optimizely.com/
Zendesk: https://www.zendesk.co.uk/
Bing: https://www.bing.com/
Genie Ventures: https://www.genieventures.co.uk/
AWIN: https://www.awin.com/
PayPal: https://www.paypal.com/

Last updated: 22 December 2020

We know that you care how information about you is used and shared and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how Book Depository collects and processes personal information through this website or our services (together, "Book Depository Services.").

Controllers of personal information: The Book Depository Limited, Principal Place, 115 Worship Street, London EC2A 2FA ("Book Depository"), is the data controller of personal information collected and processed through the Book Depository Services.

What Personal Information About Customers Does The Book Depository Collect?

We collect your personal information in order to provide and continually improve the Book Depository Services. Here are the types of personal information we collect:

• Information you give us: We receive and store any information you provide in relation to Book Depository Services. See the 'Examples of Information Collected' section below to see examples of what we collect. You can choose not to provide certain information but then you might not be able to take advantage of many of our Book Depository Services.
• Automatic information: We automatically collect and store certain types of information about your use of Book Depository Services, including information about your interaction with content and services available through Book Depository Services. Like many websites, we use cookies and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Book Depository Services and other content served by or on behalf of Book Depository on other websites. See the 'Examples of Information Collected' section below to see examples of what we collect.
• Information from other sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily. See the 'Examples of Information Collected' section below to see additional examples of the information we receive.

For What Purposes Does Book Depository Process Your Personal Information?

We process your personal information to operate, provide, develop and improve products and services that we offer our customers. These purposes include:

• Purchase and delivery of products and personalised services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers, recommend products that might be of interest to you, identify your preferences, and personalize your experience with Book Depository.
• Provide, troubleshoot, and improve Book Depository Services. We use your personal information to provide functionality, analyse performance, fix errors, and improve the usability and effectiveness of the Book Depository Services, and for internal record keeping purposes.
• Communicate with you. We use your personal information to communicate with you in relation to the Book Depository Services via different channels (e.g., by phone, e-mail, chat), for example to respond to questions that you raise or to update you about orders you have made.
• Advertising. We use information such as your interactions with the Book Depository site to display interest based-ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads. To learn more, please read the What About Advertising? section of this Privacy Notice.
• Fraud Prevention and Credit Risks. We process personal information to prevent and detect fraud and abuse in order to protect the security of Book Depository, our customers, and others. We may also use scoring methods to assess and manage credit risks.
• Comply with legal obligations. In certain cases, we have a legal obligation to collect and process your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.
• Purposes for which we seek your consent. We may also ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose. We may periodically send promotional emails to the email address that you give us, for example, when you sign up to our newsletter. We may contact you about new products, special offers, or other information we think you may find interesting. Please see 'Controlling your personal information' for further information, including how you may opt out of receiving promotional emails. From time to time we may contact you for market research purposes.

What about Cookies and Other Identifiers?

We use cookies and similar tools to enhance your shopping experience, provide our services, understand how customers use our services so we can make improvements, and display ads. Approved third parties also use these tools in connection with our display of ads. For more information about cookies, how we use them and how you may opt out of certain cookies, please read our Cookies notice.

Does The Book Depository Share Your Personal Information?

Information about our customers is an important part of our business and we are not in the business of selling our customers' personal information to others. Book Depository shares our customers' personal information only as described below and, in certain limited circumstances, with Amazon.com, Inc. and the subsidiaries that it controls that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

• Third party service providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services; delivering packages; sending postal mail and e-mail (including sending promotional emails on Book Depository’s behalf); removing repetitive information from customer lists; analysing data; providing marketing assistance; providing search results and links (including paid listings and links); processing payments; transmitting content; and providing customer service. These third party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with the contractual agreement we enter into with them and as permitted by applicable data protection laws.
• Transactions involving third parties: We may offer services or sell product lines jointly with third party businesses, such as discount codes provided by third parties. You can tell when a third party is involved in your transactions and we share customer information related to those transactions with that third party to the extent needed to provide you with the relevant service.
• Protection of Book Depository and others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Book Depository, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
• Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Amazon.com, Inc. or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

EU General Data Protection Regulation – Legal Basis

The EU GDPR requires a legal basis for our use of personal information. Our basis varies depending on the specific purpose for which we use personal information. We use:

• Performance of a contract when we provide you with products or services, or communicate with you about them. This includes when we use your personal information to take and handle orders, deliver products and services, and process payments.
• Our legitimate business interests and the interests of our customers when we improve Book Depository services, when we detect and prevent fraud and abuse in order to protect the security of our customers, ourselves, or others, and when we provide you with interest-based advertising.
• Your consent when we ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.
• Compliance with a legal obligation when we use your personal information to comply with laws. For instance, we collect seller place of establishment and bank account information for identity verification purposes.
• These and other legal bases depending on the purpose for which we use personal information.

International Data Transfers

Some recipients of your personal information may be located outside of your jurisdiction. Whenever we transfer personal information to countries outside of the European Economic Area, we ensure that the information is transferred using appropriate safeguards. Specifically, when transferring to third countries that are not deemed by the European Commission to provide an “adequate” level of data protection, we use the EU’s standard contractual clauses.

How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

• We work to protect the security of your personal information during transmissions by using encryption protocols and software.
• We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
• We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal customer information. Our security procedures mean that we may ask to verify your identity before we disclose your personal information to you. It is important for you to protect against unauthorized access to your password and to your computers, devices and applications. We recommend using a unique password for your Book Depository account that is not utilised for other online accounts and be sure to sign off when finished using a shared computer.

What About Advertising?

Our website may include third-party advertising and links to enable you to visit other websites. Third-party advertising partners may collect information about you when you interact with their content, advertising and services. For more information about third-party advertising at The Book Depository, including interest-based ads, please read our Interest-Based Ads policy. Use of Third-Party Advertising Services: We provide ad companies with information that allows them to serve you with more useful and relevant Book Depository ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie or other device identifier.

What Information Can I Access?

You can access your information, including your name, address, payment options, profile information, and purchase history in the 'My Account' section of the website. See the 'Examples of Information Collected' section for a list of examples that you can access.

What Choices Do I Have?

If you have any questions or objections as to how we collect and process your personal information, please visit our Contact us page. Please also note:

• If you are a registered user, you can update your personal information by logging in to your account.
• If you don't want to receive e-mail or other communication from us, you can change your contact preferences by simply clicking 'My Account' at the top of the page and click 'Contact Preferences'. If you do not want to receive commercial marketing communications from us, please select your choices by using the boxes available on that page. You will also have the ability to opt-out of receiving marketing communications from us at any time by using the “unsubscribe” button within any promotional e-mails that we send you. Please note you will still receive transactional emails from us (such as, emails about purchases you have made). For anything else, please Contact us.
• Subject to applicable law, you have the right to request access to, correct, and delete your personal data, and to ask for data portability. You may also object to our processing of your personal data or ask that we restrict the processing of your personal data in certain instances. If you wish to do any of these things, please write to or email us via the Contact us page as soon as possible, or at the above address.

Are Children Allowed to Use Book Depository Services?

Book Depository doesn't sell products for purchase by children. We sell children's products for purchase by adults. If you're under 18, you may use Book Depository Services only with the involvement of a parent or guardian.

How long do we keep your personal information?

We keep your personal information for as long as is necessary to enable your continued use of the Book Depository Services, for as long as it is required in order to fulfil the relevant purposes described in this Privacy Notice, as may be permitted by law such as for tax and accounting purposes, or as otherwise communicated to you. If you delete your account, any reviews you have written will not be deleted but default to 'anonymous'. For example, we retain your transaction history so that you can review past purchases (and repeat orders if desired) and what addresses you have shipped orders to, and to improve the relevancy of products and content we recommend.

Contacts, Notices & Revisions

If you have any requests concerning your personal information or any queries with regard to our processing please contact us via the Contact us page. You can file a complaint with our supervisory authority, the Information Commissioner's Office or with your local supervisory authority.

Our business changes constantly and our Privacy Notice will change too. You should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account.

Examples of Information Collected

Information You Give Us When You Use Book Depository Services

You provide information to us when you:

• Set up an account with Book Depository and provide information in your account;
• Place orders through the Book Depository Services;
• Search for products on the Book Depository Services;
• Communicate with us by e-mail, online chat or otherwise;
• Compile Wishlists;
• Make certain choices on the Book Depository Services, such as to receive recommendations or offers;
• Participate in community features, such as leaving a customer review;

As a result of these actions, you might supply us with such information as: your name, address (e.g, billing and shipping address), email address and phone number, payment information (e.g., credit card details), your age, names, addresses and other details of people to whom purchases have been or will be dispatched, contact details of your friends and others, competition entries, survey responses, customer reviews and the content of messages you send us.

Automatic Information

Examples of the information we collect and analyse include:

• The Internet protocol (IP) address used to connect your computer to the Internet;
• Login; email address; password;
• Purchase and content use history;
• the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); cookie number; products and/ or content you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as clicks).

We may also use device identifiers, cookies, and other technologies on devices, applications and our web pages to collect browsing, usage or other technical information for fraud prevention purposes.

Information From Other Sources

Examples of information we receive from other sources include:

• Credit history information in order to help prevent and detect fraud;
• Payment confirmations from payment processors;
• Purchase and content use history;
• search results and links, including paid listings (such as Sponsored Links).

Information You Can Access

Examples of information you can access through Book Depository Services include:

• status of recent orders;
• your complete order history;
• personally identifiable information (including name, e-mail and password and address book);
• payment settings (including payment card information);
• your Wishlist;
• e-mail notification settings (contact preferences).

Promotions apply to listed titles only, which are subject to change and availability.

We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price may take a few hours to update. Please note that the price the goods are offered for tender are as displayed in your online basket.

Full site terms and conditions can be found here

Your Statutory Rights

At Book Depository we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items and by law you have the right to cancel the purchase of most items within 14 days without giving any reason. Under our 30-day returns guarantee, if for any reason you're unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item. Read more about our returns process here.

Purchases

By law, customers also have the right to cancel the purchase of an item within 14 days beginning from the day you receive, or a third party indicated by you (other than the carrier) receives, the last good ordered by you (if delivered separately). This applies to all of our products.

To cancel your purchase within the 14 day cooling-off period, you can follow our returns process here Please package the relevant item securely and send it to us within 30 days following the date that the item was delivered to you. Please note that we can't accept returns delivered by hand. For your protection, we recommend that you use a recorded delivery service if the value of the return is more than £50.00.

Please note that you'll be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

As soon as we receive notice of your cancellation of this order, we'll refund the relevant part of the purchase price for that item.

Other Statutory Rights

For more information about your other statutory rights, please visit Adviceguide, a Citizens Advice website at: http://www.adviceguide.org.uk/.

If you need to contact us by post, please write to:

Book Depository Limited
1 Principal Place
Worship Street
London
EC2A 2FA*

This isn't our returns address and returns won't be processed at the above address. If you need to return an item please see our returns process.

Last updated: 16 September 2022.

Your details

1. When you register with The Book Depository website (https://www.bookdepository.com/) (“Website”), you will be required to choose a contact email address and password. You are responsible for all sessions and transactions made using these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.
2. If any of your details change, such as your payment card billing address, you must inform The Book Depository as soon as possible. You may update your details by signing into your account on the Website, and updating your online wallet.
3. Please see The Book Depository’s Privacy Policy, Cookies Notice, and Interest-Based Ads Notice to understand how The Book Depository collects and processes your personal information.
4. The Website Conditions of Use also apply to your use of the Website.

Interpretation

1. In these terms and conditions:-
   1. “The Book Depository” means The Book Depository Limited, 1 Principal Place, Worship Street, London, EC2A 2FA, company registration number 5124926;
   2. “us” and “we” means The Book Depository and you together; and
   3. “you” and “your” means the person ordering goods under these terms and conditions.

   The contract between us

   1. Any contract for purchases made through the Website will be with The Book Depository. The Book Depository’s tax registration numbers are listed in the Value Added Tax (VAT) section below.
   2. When you place an order to purchase a product from The Book Depository, The Book Depository will send you an email confirming receipt of your order and containing the details of your order. This email is an acknowledgement that The Book Depository has received your order, and does not confirm acceptance of your offer to buy the product(s) ordered.
   3. The Book Depository must receive payment of the whole of the price for the goods that you order before your order can be processed. Payment of the advertised price will be taken at the point of order. Charging your payment method does not mean that an order has been accepted by The Book Depository.
   4. If The Book Depository is unable to accept your order in whole or in part, The Book Depository will let you know, cancel your order in whole or in part, and refund you for the price paid for the relevant product(s) as soon as possible. The reasons The Book Depository may cancel your order include that there is an error on the product page (including in relation to the price); there is a problem taking payment from you or completing fraud or security checks; The Book Depository has insufficient stock to deliver the product(s) or cannot obtain the product(s) from its suppliers; or The Book Depository is unable to deliver to your specified delivery address. We may also cancel your order in accordance with sections 3.7 or 3.8.
   5. The Book Depository’s acceptance of your order (which will happen when The Book Depository dispatches your order) brings into existence a legally binding contract between us on these terms and conditions. The Book Depository will email you when The Book Depository accepts your order. If your order is dispatched in more than one package, you may receive a separate acceptance email for each package, and each separate email and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that email.
   6. If you have pre-ordered a product from The Book Depository, The Book Depository will also email you on the release date of the product, and in advance of dispatching the product.
   7. This Website is strictly for personal and non-commercial use. You agree not to use the Website for commercial or business purposes or to place orders for products which will be, or are being, sold on to a third party. If you are suspected of using the Website in any of these ways then The Book Depository reserves the right to withdraw from any relevant contract(s) and cancel your order(s).
   8. We reserve the right to cancel any order and terminate any Book Depository account if your behaviour gives The Book Depository a justified reason to do so. This will in particular be the case if you are in breach of applicable laws, these terms and conditions, the Website Conditions of Use, applicable terms which apply to a promotion and/or the Book Depository’s content guidelines, which are all accessible on this Website, or if you engage in fraudulent activities or behaviour.
   9. We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18 you may use the Book Depository only with the involvement of a parent or guardian.

   Your right of cancellation

   1. If you are an individual and are not buying goods on behalf of a business, you can change your mind and cancel the contract between us without giving any reason within 14 days after the day on which your items are delivered (or the last item is delivered if they were delivered separately). You must notify The Book Depository of your decision to cancel. You can notify The Book Depository through the online contact form or by completing this online cancellation form.
   2. You will be responsible for the cost of returning the item(s) to The Book Depository. You must send the item(s) back to The Book Depository no later than 14 days after the day on which you notified The Book Depository of your cancellation, by following the instructions The Book Depository sends you.
   3. We will refund the price of the item(s) no later than 14 days from the day on which The Book Depository receives the item back from you or, if earlier, the day on which you provide evidence that you have sent the item(s) back. We will issue a refund by the same means of payment as you used to make your purchase. We don't charge a fee for the refund.
   4. We may reduce your refund if you have used or damaged the returned item(s) as a result of handling the item(s) in a way which would not be acceptable in a shop. For example, The Book Depository may reduce your refund if an item’s condition is not “as new” or item-specific packaging is damaged. In some cases, because of the way you have treated the item before returning it, no refund in respect of that item may be due.
   5. This section 4 does not apply if you wish to cancel because The Book Depository delivered an item to you in error or it is faulty, not as described or otherwise does not meet all the requirements imposed by law. Please refer to section 8 below for more details.

   Delivery of goods to you
   The Book Depository will post, or arrange a courier on your behalf for, the goods ordered by you to the person and address you give The Book Depository at the time you make your order. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of dispatch of the order. All delivery times quoted on the Website are estimates only, based on availability, normal processing and delivery companies. You will become the owner of the goods you have ordered when the goods are dispatched to you from The Book Depository’s distribution centre.

   Value Added Tax (VAT)

   1. All prices displayed on the Website are inclusive of any applicable local sales tax, VAT and similar taxes which The Book Depository may be required to charge. Your price may be different depending upon the tax that applies to your delivery location. Where The Book Depository applies a different tax rate based on the delivery address you have specified, this will be declared in the checkout.
   2. When ordering from The Book Depository, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
   3. When ordering goods from The Book Depository for delivery into the EU or Northern Ireland local VAT and/or import duties and taxes may be due. Where import duties and taxes are due, these are your responsibility. You agree that these import duties and taxes will be included in the final price paid at checkout and that The Book Depository will arrange for its carriers to make payment of applicable import duties and taxes at the customs border on your behalf.
   4. When ordering goods from The Book Depository for delivery to some overseas destinations, your package may be subject to import duties and taxes that are levied once the package reaches that country. Any additional charges for customs clearance, including applicable import duties and taxes, must be paid by you to the relevant authorities; The Book Depository has no control over these charges and cannot predict what they may be.
   5. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
   6. Tax registration numbers
      The Book Depository’s UK VAT number is 840 3399 30
      ABN number: 19 824 886 404
      New Zealand GST number: 130-500-501
      Norway VAT on eCommerce number: VOEC2034387

   Power of Attorney:
   You authorise The Book Depository Ltd to designate a carrier (“Designated Carrier”) to act, as is appropriate depending on the applicable customs procedure, as your direct or indirect representative/agent, before the relevant customs and tax authorities in the destination country, for the purpose of clearing for importing merchandise as well as processing and remitting customs duties and any other tax levied at the time of importation.

   Liability and your Legal Rights

   1. If you are a consumer in the United Kingdom or European Union, The Book Depository has a legal duty to provide you with products that are as described to you on the Website and that meet all the requirements imposed by law. If the goods The Book Depository delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, please contact The Book Depository. The laws of your country may give you additional rights and remedies. Such laws apply in addition to your rights under these terms and conditions. If such laws apply, The Book Depository may ask you to return the relevant product(s). If so, you must return the product(s) to The Book Depository by post, within a reasonable time of the request to do so. The Book Depository will reimburse your reasonable postage costs where required to do so by law.
   2. Subject to section 8.3 below, The Book Depository will not be responsible for any loss that is a business loss or that was not foreseeable to you and The Book Depository when you ordered the goods (e.g. it was not obvious that it would happen).
   3. Nothing in these terms and conditions shall limit or exclude (i) any rights you might have as a consumer under applicable local law that may not be excluded or limited or (ii) Book Depository’s liability to you for any death or personal injury resulting from its negligence or fraud.

   Nobody else has any rights under any contract between us. Any contract in respect of purchases made through the Website is between us. Nobody else can enforce it and neither of us will need to ask anybody else to agree to ending or changing it.

   Liability for events outside The Book Depository’s reasonable control. The Book Depository shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so that is caused by any event or circumstance beyond the Book Depository’s reasonable control. This does not affect your legal right to have goods sent within a reasonable time or to receive a refund if goods ordered cannot be supplied within a reasonable time owing to any event or circumstance beyond the Book Depository’s reasonable control.

   Invalidity
   If any part of these terms and conditions are found by a court or other competent authority to be unenforceable (including any provision in which The Book Depository limits or excludes its liability to you), the enforceability of any other part of these terms and conditions will not be affected and will continue to apply.

   Complaints
   The Book Depository operates a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, please contact the Customer Service department at the following address: Customer Service Manager, The Book Depository Limited, Gateway 12 Business Park, Davy Way, Gloucester, Gloucestershire.

   Resolving disputes and applicable law
   These terms and conditions and each contract between us shall be governed by and interpreted in accordance with English law. If you are a consumer and have your habitual residence in the EU or the UK, you additionally enjoy the protection afforded to you by mandatory provisions of the law of your country of residence. We both agree that legal proceedings relating to these terms and conditions or any contract between us must be brought in the UK or (if you live in an EU country) in the EU country in which you live.

   Transfer
   The Book Depository may transfer any contract between us in respect of purchases made through the Website, so that a different organisation is responsible for supplying the product(s) you have ordered and/or assisting you with any issues affecting products which have already been supplied. The Book Depository will tell you in writing if this happens and ensure that the transfer won't affect your rights under the contract.

Last updated: 15 September 2022.

Purpose
These Conditions of Use tell you the rules for using https://www.bookdepository.com (“Website”).
PLEASE READ THESE WEBSITE CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

Who we are and how to contact us

The Website is operated by The Book Depository Limited (referred to in these Conditions of Use as “we” and “us”). We are registered in England and Wales under company number 5124926 and have our registered office at 1 Principal Place, Worship Street, London, EC2A 2FA. To contact us, please email help@support.bookdepository.com.

By using our Website you accept these Conditions of Use

There are other terms that may apply to you

1. Please see our Privacy Policy, Cookies Notice and Internet-Based Ads Notice to understand how we collect and process your personal information.
2. If you purchase products from our Website, our Terms and Conditions will apply.

We may make changes to these Conditions of Use

We may make changes to our Website

We may suspend or withdraw our Website

1. Our Website is made available free of charge.
2. You must not use our Website: (i) in a way that causes, or is likely to cause, our Website or any Book Depository service to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity.
3. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons.

We may transfer our rights and obligations under these Conditions of Use to someone else
We may transfer our rights and obligations under these Conditions of Use to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Conditions of Use.

You must keep your account details safe

1. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures or in connection with your account on our Website, you must treat such information as confidential. You must not disclose it to any third party.
2. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Conditions of Use.
3. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at help@support.bookdepository.com

How you may use material on our Website

1. We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it, including all trademarks, product names, company names and logos used on our Website. In particular, The Book Depository and The Book Depository logo are registered trademarks belonging to The Book Depository Limited. Those works are protected by intellectual property rights laws and treaties around the world. All such rights are reserved except as expressly stated in this section.
2. You may electronically copy and print in hard copy portions of our Website for the sole purpose of you placing an order with The Book Depository, or using our Website as a shopping resource. Any other use of materials on our Website (including reproduction for purposes other than those noted above and modification, distribution, or republication) without our prior written permission is strictly prohibited.
3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
4. Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.
5. You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.
6. If you print off, copy, download, share or repost any part of our Website in breach of these Conditions of Use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No text or data mining, or web scraping

1. You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Website. This includes using (or permitting, authorising or attempting the use of):
   1. Any robot, bot, spider, scraper or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our Website or any data, content, information or services accessed via the same.
   2. Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.
2. The provisions in this section should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive (EU) 2019/790.
3. This section shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Do not rely on information on our Website

1. The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely.
2. Although we make reasonable efforts to update the information on our Website, we cannot guarantee that the content on our Website is accurate, complete or up to date.
3. However, if an error on our Website affects a product you have purchased from us (for example, if there is an error in the description for a product on our Website), please contact us. The laws of your country may give you additional rights and remedies in this case. Please see section [9] of our Terms and Conditions for more information.

We are not responsible for websites we link to

1. Our Website may contain hyperlinks. These hyperlinks connect you to websites of other organisations, which are not our responsibility. Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Therefore, no mention of any organisation, company or individual to which our Website is linked shall imply any approval or endorsement on our part as to the standing and capability of any such organisations, company or individual or information you may obtain from them.
2. We have no control over the contents of those sites or resources or over any of the information you can access via them.

Our responsibility for loss or damage suffered by you

1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
2. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions.
3. Please note that we only provide our Website for personal and non-commercial use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We are not responsible for viruses and you must not introduce them

1. We do not guarantee that our Website will be secure or free from bugs or viruses.
2. You are responsible for configuring your information technology, computer programmes and platform to access our Website. You should use your own virus protection software.
3. You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

Rules about linking to our Website

1. You may link to https://www.bookdepository.com provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
3. You must not establish a link to our Website on any website that is not owned by you.
4. Our Website must not be framed on any other site, nor may you create a link to any part of our Website other than the home page.
5. We reserve the right to withdraw linking permission without notice.
6. If you wish to link to or make any use of content on our Website other than that set out above, please contact help@support.bookdepository.com.

Invalidity

Which country's laws apply to any disputes?