Your Attitude is Showing

Your Attitude is Showing : A Primer on Human Relations [NetEffect Series]

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For undergraduate-level courses in Human Relations, Supervisory Practices, Principles of Management, Communications, and Career and Self Explorations.

Helping students become aware of the strong impact that one's attitude has on every aspect of life, this highly regarded primer in the field of business human relations empowers readers of all backgrounds to play their human-relations roles with greater understanding and sensitivity. Fully updated and fresh with new material, it teaches readers that people who balance their technical skills with human-relations competencies find greater on-the-job happiness, contribute more to the productivity of organizations, and, in general, have more successful careers and satisfying lives.
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Product details

  • Paperback | 320 pages
  • 170.2 x 236.2 x 5.1mm | 430.92g
  • Pearson
  • United States
  • English
  • 11th edition
  • 0131183885
  • 9780131183889

Table of contents

(NOTE: Each chapter concludes with an Attitude Box.)


1. You Can't Escape Human Relations.

Case 1: Reality.

2. Human Relations Can Make or Break You.

Case 2. Adjustment.

3. Hold on to Your Positive Attitude.

Case 3. Credit Blues.

4. When People Step on Your Attitude.

Case 4. Bounce Back.


5. Vertical and Horizontal Working Relationships.

Case 5. Decision.

6. Productivity-A Closer Look.

Case 6. Message.

7. The Winning Combination.

Case 7. Insight.

8. Your Most Important Working Relationship.

Case 8. Choice.

9. Understanding the Nature of Relationships.

Case 9. Currency.


10. Success as a Team Player.

Case 10. Controversy.

11. Stress Management: Releasing Your Frustrations Harmlessly.

Case 11. Frustration.

12. Restoring Injured Relationships.

Case 12. Restoration.

13. Attitudes among Culturally Diverse Co-Workers.

Case 13. Communication.


14. Succeeding in a New Job or Assignment.

Case 14. Nonprofessional.

15. Initiation Rites-Coping with Teasing and Testing.

Case 15. Confrontation.

16. Absenteeism and Human-Relations.

Case 16. Balance.

17. Six Common Human-Relations Mistakes.

Case 17. Motivation.

18. Business Ethics, Rumors, and the Confidence Triangle.

Case 18. Dilemma.


19. Goal Setting and Your Attitude.

Case 19. Conflict.

20. Two Routes to the Top.

Case 20. Preference.

21. Keeping a Positive Attitude through Plateau Periods and Reorganizations.

Case 21. Change.

22. When You Are Tempted to Scramble.

Case 22. Interview.

23. Attitude Renewal.

Case 23. Focus.

24. Moving Up to Leadership/Management.

Case 24. Sensitivity.

Answers and Suggested Responses to End-of-Chapter Activities: Test Your Understanding and Cases.

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25 ratings
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