Your Attitude is Showing

Your Attitude is Showing : A Primer of Human Relations

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For undergraduate-level courses in Human Relations, Supervisory Practices, Principles of Management, Communications, and Career and Self Explorations. Helping students become aware of the strong impact that one's attitude has on every aspect of life, this highly regarded primer in the field of business human relations empowers readers of all backgrounds to play their human-relations roles with greater understanding and sensitivity. Fully updated and fresh with new material, it teaches readers that people who balance their technical skills with human-relations competencies find greater on-the-job happiness, contribute more to the productivity of organizations, and, in general, have more successful careers and satisfying more

Product details

  • Paperback | 242 pages
  • 176.8 x 236.7 x 12.4mm | 385.56g
  • Pearson Education Limited
  • Prentice-Hall
  • Harlow, United Kingdom
  • English
  • Revised
  • 10th Revised edition
  • 013022507X
  • 9780130225078

Table of contents

(NOTE: Each chapter concludes with an Attitude Box.) I. UNDERSTANDING YOURSELF. 1. You Can't Escape Human Relations. 2. Human Relations Can Make or Break You. 3. Hold on to Your Positive Attitude. 4. When People Step on Your Attitude. II. YOUR RELATIONSHIPS WITH OTHERS. 5. Vertical and Horizontal Working Relationships. 6. Productivity-A Closer Look. 7. The Winning Combination. 8. Your Most Important Working Relationship. 9. Understanding the Nature of Relationships. III. MAXIMIZING YOUR RELATIONSHIPS. 10. Success as a Team Player. 11. Stress Management: Releasing Your Frustrations. 12. Restoring Injured Relationships. 13. Attitudes among Culturally Diverse Co-Workers. IV. BUILDING YOUR CAREER. 14. Succeeding in a New Job or Assignment. 15. Initiation Rites-Coping with Teasing and Testing. 16. Absenteeism and Human-Relations. 17. Six Common Human-Relations Mistakes. 18. Business Ethics, Rumors, and the Confidence Triangle. V. SUCCESS AT EXPANDING YOUR CAREER. 19. Goal Setting and Attitude. 20. Two Routes to the Top. 21. Keeping a Positive Attitude through Plateau Periods and Reorganizations. 22. When You Are Tempted to Scramble. 23. Attitude Renewal. 24. Moving Up to Leadership/Management. Suggested Answers to Cases. Index. CASES. 1. Reality. 2. Adjustment. 3. Credit Blues. 4. Bounce Back. 5. Decision. 6. Message. 7. Insight. 8. Choice. 9. Currency. 10. Controversy. 11. Frustration. 12. Restoration. 13. Communication. 14. Nonprofessional. 15. Confrontation. 16. Balance. 17. Motivation. 18. Dilemma. 19. Conflict. 20. Preference. 21. Change. 22. Interview. 23. Focus. 24. more

About Elwood N. Chapman

Sharon Lund O'Neil, co-author of Your Attitude Is Showing, is a widely published author. Her human relations cases, based on the corporate work environment, are popular with both trainers and educators. With a common-sense approach to problem solving, she has led national professional and educational organizations and has been the recipient of many teaching awards. She holds a Ph.D. degree from the University of Illinois and is currently a professor at the University of Houston. In Memoriam: Elwood N. Chapman, co-author of Your Attitude Is Showing and author of several other books, was known as "Mr. Attitude." He was praised for his friendly writing style and practical advice. People who knew "Chap" speak fondly of his concern for people. A former professor at Chaffey College, Chap was a nationally-known consultant and more

Rating details

24 ratings
3.7 out of 5 stars
5 38% (9)
4 21% (5)
3 17% (4)
2 25% (6)
1 0% (0)
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