Usability in Practice : How Companies Develop User-Friendly Products
This volume investigates how major corporations, such as Microsoft, Borland, Apple, Eastman Dodak, and Silicon Graphics, address usability issues. It presents case studies of each organization, outlining their program structures, program goals, and team members' responsibilities and resources. The book also addresses how usability is marketed inside the organization and to customers, as well as the lessons learned during the course of product development efforts. Each illustrated study includes advice that should help readers establish and manage their own program.
- Paperback | 512 pages
- 188 x 232 x 34mm | 1,020.58g
- 01 Jun 1994
- Elsevier Science Publishing Co Inc
- Academic Press Inc
- San Diego, United States
Table of contents
Making usability a Kodak product differentiator; behavioural and emotional usability - Thomson Consumer Electronics; user-aided design at Apple Computer; the human factors group at Compaq Computer Corporation; evolution of usability at Digital Equipment Corporation; Hewlett-Packard's usability engineering programs; usability in 3D - Silicon Graphics Inc.; usability at Borland; building the best breed of products; usability engineering for Lotus 1-2-3 Release 4; the Microsoft Corporation usability group; usability engineering at Dun and Bradstreet Software; Interchange, an online service for people with special interests; Bellcore's user-centred design approach; American Airlines; the evolution of broadband work in Ameritech's customer interface systems and human factors department; GE information services; GTE Laboratories Incorporated - the evolution of usability within new service design.