Understanding Workflow Automation : A Guide to Enhancing Customer Loyalty
The comprehensive, customer-centered guide to workflow automation.-- New techniques for enhancing customer loyalty through innovative information processing.-- Introduces a proven methodology for workflow automation design, development, and implementation.-- Presents many real-world examples and case studies.Workflow automation enables organizations to create automated "production lines" for software-based information processing, dramatically reducing the time and cost required to deliver information, goods, and services to customers. In this clear, concise guide, one of the field's leading practitioners explains every facet and component of workflow automation, identifying the key characteristics of effective solutions. Rashid Khan begins by introducing the components of an end-to-end workflow solution and explaining how workflow processes can be designed to streamline virtually any business task. He shows how workflow automation integrates humans and line-of-business applications into processes that move work at the speed of the network. Khan describes the essential elements of workflow client software, administration tools, and reports; shows how to integrate workflow systems with existing enterprise applications; and covers current industry standards for workflow. Three detailed case studies cover real-world enterprise installations, and the benefits they have delivered. For every IT manager and business professional interested in -- or implementing -- workflow automation systems.
- Paperback | 400 pages
- 178 x 235mm
- 28 Oct 2010
- Pearson Education (US)
- Prentice Hall
- Upper Saddle River, United States
About Rashid N. Kahn
Rashid N. Khan is Co-Founder and CEO of Ultimus, a pioneer in the development of flexible, end-to-end workflow solutions. Ultimus' flagship product, the Ultimus Workflow Suite, is used by enterprises ranging from Dell to Sony, and earned PC Week's Best of COMDEX Award. Khan holds degrees from MIT, the University of California at Berkeley, and Harvard Business School.