Understanding and Implementing ISO 9000 and Other ISO Standards

Understanding and Implementing ISO 9000 and Other ISO Standards

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For courses based on the ISO 9000-2000 series of quality standards as a primary text, and as a supplemental text for courses in Quality Control, Quality Management, and Industrial Safety.

As organizations that compete in the global marketplace seek to achieve peak performance, world-class quality, and personnel improvement, interest in ISO 9000 certification has gained worldwide momentum. This practical resource/teaching guide uses a step-by-step model to understanding the ISO 9000-2000 series of standards and explains how to use them in an organization.
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Product details

  • Paperback | 384 pages
  • 182.88 x 231.14 x 22.86mm | 680.39g
  • Pearson
  • Upper Saddle River, NJ, United States
  • English
  • 2nd edition
  • 013041106X
  • 9780130411068

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Understanding and Implementing ISO 9000:2000, Second Edition, presents information on the newly updated ISO 9000:2000 standards. The text serves as a practical teaching resource and a how-to guide, appropriate for both traditional classroom and workshop environments. It provides a step-by-step model for understanding the year 2000 version of the ISO 9000 standard and its supporting documents, and for implementation and registration to the standard.

Features of this text include: Clear, easy-to-follow explanations of the standards and related concepts Case studies that apply the concepts to real-world situations End-of-chapter summaries, lists of key terms, and review questions that support the user's comprehension of the material Appendices of information that relate to the study and application of the standard, including a comprehensive checklist that will assist organizations in assessing their readiness for registration
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Table of contents

1. Background of ISO 9000:2000 and Why It Exists.

Standards and Standardization. International Organization for Standardization. Evolution of ISO 9000. Objective of ISO 9000. Scope of ISO 9000. Applicability of ISO 9000. Rationale for ISO 9000 Certification.

2. The Service Sector and ISO 9000.

Application of ISO 9000 to the Service Sector. Definition of "Service." Clarifying the ISO Language for the Service Sector. Examples of Service-Providing Organizations. Service Customers: External and Internal. Relationship of "Service" to "Product." Relationship of Processes to Services. Quality Characteristics of Services. Inspecting Services. Documentation Requirements for Service Providers. Which Clauses Apply to Service Providers?

3. Decoding ISO 9000:2000

Component Parts of ISO 9000 and Their Relationships. Language of ISO 9000. Legal Considerations and Requirements.

4. Requirements of ISO 9000.

Philosophical Approach of the 2000 Release of ISO 9000. New Requirements in ISO 9000. ISO 9001 Structure. Requirements of ISO 9001:2000.

5. The Quality Management System (QMS).

Definition-What Is a Quality Management System? Quality Management System References in ISO 9000. Management Responsibility. Elements of a Quality Management System: Developing the QMS. Quality Management System Structure. Continual Improvement as a Part of the Quality Management System. Documenting the Quality Management System. Verifying the Integrity of the Quality Management System. Review and Evaluation of the Quality Management System.

6. QMS Documentation.

Documentation: Definition. ISO 9000 Documentation Requirements. Documentation Format Requirements. Reformatting Preexisting Documentation. Combining Required Documentation. Cross-Referencing Required Documentation. Structure of the Documentation System. Electronic Documentation.

7. Registration and the Audit Process.

The Registration Process. Selecting a Registrar. QMS Audit-Definition. The Auditors. Types of QMS Audits. Objectives of QMS Audits. Audit Scope. Audit Process. Follow-up Activities.

8. Continual Improvement.

Improvement versus Maintenance-A Definition. Continual Improvement from the Perspective of the Customer. Continual Improvement from the Perspective of the Organization. Continual Improvement Requirements of ISO 9000. Use of Statistical Techniques in Continual Improvement. What World-Class Organizations Do.

9. Implementing ISO 9000: The Steps to Registration.

Organizational Decision to Implement ISO 9000. Common Registration Problems. Minimizing Registration Costs. Fifteen Steps to Registration. Follow-Up to Registration.

10. ISO 9000 As a Stepping Stone to Total Quality Management-The Relationship.

Comparative Scope of ISO 9000 and Total Quality Management (TQM). Origins of ISO 9000 and TQM. Aims of ISO 9000 and TQM. Management Motivation for ISO 9000 and TQM. Compatibility between ISO 9000 and TQM.

11. Other ISO Standards, Issues, and Developments.

ISO 14000. Industry-Specific ISO 9000-Based Standards. Anticipated Issues and Developments.

Appendix A: Major Differences between the 1994 and 2000 Versions of ISO 9000.

Appendix B: ISO Member Bodies.

Appendix C: TC 176 Membership.

Appendix D: Relationship between ISO 9000 and ISO 14000.

Appendix E: ISO 9000 Checklist.

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About David L. Goetsch

David L. Goetsch is provost of the joint campus of the University of West Florida and Okaloosa-Walton Community College in Fort Walton Beach, Florida. He also administers Florida's Center for Manufacturing Competitiveness that is located on the campus, and is president of the Institute for Corporate Competitiveness, a private company. Dr. Goetsch is cofounder of The Quality Institute, a partnership of the University of West Florida, Okaloosa-Walton Community College, and the Okaloosa Economic Development Council. He currently serves on the executive board of the Institute.

Stanley B. Davis was a manufacturing executive with Harris Corporation until his retirement in 1992. He was founding managing director of The Quality Institute and is a well-known expert in the areas of implementing Total Quality Management, statistical process control, just-in-time manufacturing, benchmarking, quality management systems, and environmental management systems. He currently serves as Professor of Quality at the Institute, and heads his own consulting firm, Stan Davis Consulting, which is dedicated to assisting private industry and public organizations throughout North America achieve world-class performance and competitiveness.
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