Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) Foundation Learning Guide

Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) Foundation Learning Guide : Foundation learning for the CCNP TSHOOT 642-832

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Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) Foundation Learning Guide is a Cisco (R) authorized learning tool for CCNP preparation. As part of the Cisco Press foundation learning series, this book covers how to maintain and monitor complex enterprise networks. The chapters focus on planning tasks, evaluations of designs, performance measurements, configuring and verifying, and correct troubleshooting procedures and documentation tasks. From this book you will learn the foundational topics for critical analysis, planning, verification and documentation, while configuring tasks would have been mastered in the CCNP ROUTE and CCNP SWITCH material. The author walks you through several real-world troubleshooting examples to help you refine your study in the art of troubleshooting. Each chapter opens with the list of topics covered to clearly identify the focus of that chapter. At the end of each chapter, a summary of key concepts for quick study and review questions provide you with an opportunity to assess and reinforce your understanding of the material. Throughout the book, real-world troubleshooting examples serve to illuminate theoretical concepts. Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) Foundation Learning Guide is ideal for certification candidates who are seeking a tool to learn all the topics covered in the CCNP TSHOOT 642-832 exam. Serves as the official book for the Cisco Networking Academy CCNP TSHOOT course Provides a thorough presentation on maintenance and troubleshooting techniques for routers and switches in a complex enterprise network Covers troubleshooting wireless, unified communications, and video issues in converged networks Explains how to maintain and troubleshoot network security implementations Uses extensive troubleshooting examples and diagrams to solidify the topic explanations Presents self-assessment review questions, chapter objectives, and summaries to facilitate effective studying This volume is in the Certification Self-Study Series offered by Cisco Press (R). Books in this series provide officially developed training solutions to help networking professionals understand technology implementations and prepare for the Cisco Career Certifications examinations.show more

Product details

  • Hardback | 552 pages
  • 193.04 x 233.68 x 35.56mm | 997.9g
  • Pearson Education (US)
  • Cisco Press
  • Indianapolis, United States
  • English
  • w. figs.
  • 1587058766
  • 9781587058769
  • 426,265

Back cover copy

"Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) Foundation Learning Guide" is a Cisco(R) authorized learning tool for CCNP preparation. As part of the Cisco Press foundation learning series, this book covers how to maintain and monitor complex enterprise networks. The chapters focus on planning tasks, evaluations of designs, performance measurements, configuring and verifying, and correct troubleshooting procedures and documentation tasks. From this book you will learn the foundational topics for critical analysis, planning, verification and documentation, while configuring tasks would have been mastered in the CCNP ROUTE and CCNP SWITCH material. The author walks you through several real-world troubleshooting examples to help you refine your study in the art of troubleshooting. Each chapter opens with the list of topics covered to clearly identify the focus of that chapter. At the end of each chapter, a summary of key concepts for quick study and review questions provide you with an opportunity to assess and reinforce your understanding of the material. Throughout the book, real-world troubleshooting examples serve to illuminate theoretical concepts. " ""Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) Foundation Learning Guide" is ideal for certification candidates who are seeking a tool to learn all the topics covered in the CCNP TSHOOT 642-832 exam. Serves as the official book for the Cisco Networking Academy CCNP TSHOOT courseProvides a thorough presentation on maintenance and troubleshooting techniques for routers and switches in a complex enterprise networkCovers troubleshooting wireless, unified communications, and video issues in converged networks Explains how to maintain and troubleshoot network security implementationsUses extensive troubleshooting examples and diagrams to solidify the topic explanationsPresents self-assessment review questions, chapter objectives, and summaries to facilitate effective studying "This volume is in the Certification Self-Study Series offered by Cisco Press(R). Books in this series provide officially developed training solutions to help networking professionals understand technology implementations and prepare for the Cisco Career Certifications examinations."show more

About Amir Ranjbar

Amir Ranjbar, CCIE No. 8669, is a Certified Cisco Systems Instructor and an internetworking consultant. Operating under his own corporation, AMIRACAN Inc., Amir offers his training services to Global Knowledge Network, his consulting expertise to a variety of clients (mainly Internet service providers), and his technical writing skills to Cisco Press. Born in Tehran, Iran, Amir immigrated to Canada in 1983 at the age of 16 and completed his Master's degree in knowledge-based systems (a branch in AI) in 1991. He has been involved in training, consulting, and technical writing for the greater part of his career. Amir Ranjbar can be contacted through his e-mail address aranjbar@amiracan.com.show more

Table of contents

Introduction xviChapter 1 Planning Maintenance for Complex Networks 1Applying Maintenance Methodologies 1Maintenance Models and Methodologies 2Determining Procedures and Tools to Support Maintenance Models 4Maintenance Processes and Procedures 5Network Maintenance Task Identification 6Network Maintenance Planning 7Scheduling Maintenance 7Formalizing Change-Control Procedures 8Establishing Network Documentation Procedures 8Establishing Effective Communication 9Defining Templates/Procedures/Conventions (Standardization) 10Planning for Disaster Recovery 10Network Monitoring and Performance Measurement 11Network Maintenance Tools, Applications, and Resources 12Fundamental Tools, Applications, and Resources 12Configuration and Documentation Tools 15Logging Services 16Network Monitoring and Performance Measurement Tools 17Implementing Backup and Restore Services 18Disaster Recovery Tools 22Summary 23Review Questions 27Chapter 2 Troubleshooting Processes for Complex Enterprise Networks 31Troubleshooting Methodologies 31Troubleshooting Principles 32Structured Troubleshooting Approaches 34Top-Down Troubleshooting Method 35Bottom-Up Troubleshooting Method 36Follow-the-Path Troubleshooting Method 36Spot-the-Differences Troubleshooting Method 37Move-the-Problem Troubleshooting Method 38Troubleshooting Example: Methodologies 39Implementing Troubleshooting Procedures 41The Troubleshooting Process 41Defining the Problem 42Gathering and Analyzing Information 43Eliminating Possible Problem Causes 45Formulating/Testing a Hypothesis 46An Example on Elimination and Assumptions 46Solving the Problem 47Integrating Troubleshooting into the Network Maintenance Process 50Troubleshooting and Network Maintenance 50Documentation 51Creating a Baseline 53Communication and Change Control 54Change Control 56Summary 57Review Questions 59Chapter 3 Using Maintenance and Troubleshooting Tools and Applications 63Using Cisco IOS Software for Maintenance and Troubleshooting 63Collecting and Filtering Information Using Cisco IOS show Commands 64Testing Network Connectivity Using ping and Telnet 69Collecting Real-time Information Using Cisco IOS debug Commands 73debug ip packet [access-list-number][detail] 73debug ip rip 74Diagnosing Hardware Issues Using Cisco IOS Commands 74Checking CPU Utilization 75Checking Memory Utilization 77Checking Interfaces 78Using Specialized Maintenance and Troubleshooting Tools 81Categories of Troubleshooting Tools 81Using Traffic-Capturing Tools 83SPAN and RSPAN 84Gathering Information with SNMP 87Gathering Information with NetFlow 88Enabling Network Event Notification 91Summary 94Review Questions 97Chapter 4 Maintaining and Troubleshooting Campus Switched Solutions 103Troubleshooting VLANs 103LAN Switch Operation 104Verifying Layer 2 Forwarding 109Troubleshooting Spanning Tree 111Spanning-Tree Operation 112Electing a Root Bridge 113Electing a Root Port 113Electing Designated Ports 115Ports Going into Blocking, or Learning, and Forwarding State 116Analyzing the Spanning-Tree Topology 117Spanning-Tree Failures 119EtherChannel Operation 120Troubleshooting Example: Switch Replacement Gone Bad 121Troubleshooting Switched Virtual Interfaces and Inter-VLAN Routing 126Inter-VLAN Routing and Multilayer Switching 127Switched Virtual Interfaces and Routed Ports 129Troubleshooting First-Hop Redundancy Protocols 131Using First-Hop Redundancy 131Verifying FHRP Operation 134Alternatives to HSRP 138Summary 139Review Questions 142Chapter 5 Maintaining and Troubleshooting Routing Solutions 149Troubleshooting Network Layer Connectivity 149Routing and Routing Data Structures 150Using IOS Commands to Verify Routing Functions 154Troubleshooting EIGRP 156EIGRP Routing Review 156Monitoring EIGRP 159Troubleshooting Example: Routing Problem in an EIGRPNetwork 160Troubleshooting OSPF 165OSPF Data Structures 166OSPF Information Flow Within an Area 170OSPF Information Flow Between Areas 171Cisco IOS OSPF Commands 172Troubleshooting Example: Routing Problem in an OSPF Network 174Troubleshooting Route Redistribution 179Route Injection and Redistribution Process 179Verifying and Troubleshooting Route Propagation 181Troubleshooting Example: Redistribution from OSPF to EIGRP 183Troubleshooting BGP 187BGP Route Processing and Data Structures 187BGP Routing Information Flow 189Cisco IOS BGP Commands 190Troubleshooting Example: Routing Problem in a BGP Network 191Summary 197Review Questions 202Chapter 6 Troubleshooting Addressing Services 211Identify Common IPv4 Addressing Service Issues 211NAT/PAT Operation 212Troubleshooting Common NAT/PAT Issues 215Troubleshooting Example: NAT/PAT Problem Caused by aRouting Issue 217Troubleshooting Example: NAT Problem Caused by an InaccurateAccess List 220Reviewing DHCP Operation 226Common DHCP Troubleshooting Issues 227DHCP Troubleshooting Tips and Commands 231DHCP Troubleshooting Example: Problems After a Security Audit 233DHCP Troubleshooting Example: Duplicate Client IP Addresses 238DHCP Troubleshooting Example: Relay Agent Issue 240Identify Common IPv6 Routing Issues 243IPv6 Routing 243Troubleshooting IPv6 Issues 244IPv6 Troubleshooting Example: Stateless Autoconfiguration Issue 246IPv6 Troubleshooting Example: Redistribution Issue 253IPv6 Troubleshooting Example: OSPFv3 Configuration Errors 261IPv6 Troubleshooting Example: OSPFv3 over 6to4 Tunnel 270Summary 276Review Questions 279Chapter 7 Troubleshooting Network Performance Issues 283Troubleshooting Network Applications Services 283Network Application Services 284NetFlow 286Cisco IP SLA 289NBAR 292SLB 293QoS and AutoQoS 294Common Issues with Network Application Services 296Common NetFlow Issues 296Common IP SLA Issues 296Common NBAR Issues 297Common AutoQoS Issues 297Troubleshooting Example: Network Application Services Problem 297NetFlow Troubleshooting Example 298IP SLA Troubleshooting Example 301AutoQoS Troubleshooting Example 304Troubleshooting Performance Issues on Switches 308Identifying Performance Issues on Switches 308Troubleshooting Switch Interface Performance Problems 310Switch Port/Interface Issues 314Troubleshooting Example: Duplex Problem 315Auto-MDIX 317The Forwarding Hardware 318Troubleshooting TCAM Problems 318Control Plane: Troubleshooting High CPU Load on Switches 322DHCP Issues 325Spanning-Tree Issues 326HSRP 327Switch Performance Troubleshooting Example:Speed and Duplex Settings 327Switch Performance Troubleshooting Example: Excessive Broadcasts 332Switch Performance Troubleshooting Example: Excessive Security 336Troubleshooting Performance Issues on Routers 343Troubleshooting High CPU Usage Issues on Routers 344Troubleshooting Switching Paths 347Process Switching 348Fast Switching 348Cisco Express Forwarding 349Troubleshooting Process and Fast Switching 350Troubleshooting CEF 351IOS Tools to Analyze Packet Forwarding 354Troubleshooting Router Memory Issues 357BGP Memory Use 360Summary 361Review Questions 365Chapter 8 Troubleshooting Converged Networks 371Troubleshooting Converged Networks to Support Wireless Operations 371Common Wireless Integration Issues 372WLAN Connectivity Troubleshooting Example: Misconfigured Trunk 374WLAN Connectivity Troubleshooting Example: Duplex and Trust Issues 378WLAN Connectivity Troubleshooting Example: LWAPP Denied by NewSecurity Implementations 382WLAN Connectivity Troubleshooting Example: DHCP Issues 385Troubleshooting Unified Communications Issues in a Converged Network 390Common Unified Communications Integration Issues 390Unified Communications Troubleshooting Example: Port Security andVoice VLAN Issues 395Unified Communications Troubleshooting Example: Invalid Marking ofVoIP Packets 399Unified Communications Troubleshooting Example: ACL andTrunk Issues 405Troubleshooting Video Issues in a Converged Network 410Common Video-Integration Issues 410Video-Integration Troubleshooting Example: Performance Issues Due toSTP Topology 416Video-Integration Troubleshooting Example: IP MulticastConfiguration Error 426Summary 431Review Questions 433Chapter 9 Maintaining and Troubleshooting Network SecurityImplementations 435Troubleshooting Secure Networks 435Troubleshooting Challenges in Secured Networks 436Security Features Review 437Troubleshooting Management Plane Security 438The Management Plane 438Securing the Management Plane 440Troubleshooting Security Implementations in the Management Plane 442Troubleshooting Control Plane Security 447Securing the Control Plane 448Troubleshooting Security Implementations in the Control Plane 448Troubleshooting Data Plane Security 449Securing The Data Plane 449Securing the Data Plane Using IOS Stateful Packet Inspection 449Securing the Data Plane Using the Zone-Based Policy Firewall 452Other Methods of Securing the Data Plane 454Troubleshooting Security Implementations in the Data Plane 455Troubleshooting Branch Office and Remote Worker Connectivity 456Branch Office and Remote Worker Connectivity 456Identifying Issues with Branch Office and Remote Worker Connectivity 457Branch Office/Remote Worker Troubleshooting Example: AddressTranslation Error 460Branch Office/Remote Worker Troubleshooting Example:Crypto Map ACL Error 463Branch Office/Remote Worker Troubleshooting Example: GREConfiguration Error 467Branch Office/Remote Worker Troubleshooting Example: RecursiveRouting Problem 471Branch Office/Remote Worker Troubleshooting Example: ACL DeniesIPsec Protocols 476Summary 478Review Questions 480Chapter 10 Review and Preparation for Troubleshooting Complex EnterpriseNetworks 485Review of Key Maintenance and Troubleshooting Concepts and Tools 485Applying Maintenance and Troubleshooting Concepts and Tools 488Summary 491Appendix A Answer to Review Questions 493Index 501show more

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