Training In Interpersonal Skills : United States Edition
For use as a supplement in courses in management and management skills, organizational behavior and development, interpersonal relations, human resource management, human relations, supervision, and group dynamics.This highly-regarded supplemental text is designed to provide vital training in interpersonal skills that complement the conceptual and research material found in most textbooks. This completely self-contained program provides an action-oriented approach in which students actually practice skills behavior.
- Paperback | 282 pages
- 176.8 x 238.8 x 12.4mm | 439.99g
- 01 Oct 2002
- Pearson Education (US)
- United States
- 3rd edition
Table of contents
I. SELF-AWARENESS. 1. Skills: An Introduction. 2. Self-Awareness: A Point of Departure. II. COMMUNICATING. 3. Sending Interpersonal Messages. 4. Listening. 5. Providing Feedback. III. MOTIVATING. 6. Goal Setting. 7. Clarifying Expectations. 8. Empowering People Through Delegation. IV. LEADING. 9. Politicking. 10. Persuading. 11. Applying Leadership Style. 12. Promoting and Managing Resistance to Change. V. TEAMING. 13. Building Teams. 14. Running Meetings. VI. PROBLEM SOLVING. 15. Resolving Conflicts. 16. Negotiating. 17. Integrating. References. Index.