Training Design Guide for the Hospitality Industry

Training Design Guide for the Hospitality Industry

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This is an extremely practical "how to design training" guide that hospitality managers can apply to your own property's or facility's training needs. From determining what the training needs actually are to determining the style and content of the program, you will learn by modeling a training design consultant step-by-step what you need to do to provide effective training for your staff. Many examples of training for various positions are highlighted throughout and may be easily modified for any line position in the hospitality industry.
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Product details

  • Paperback | 160 pages
  • 152.4 x 223.52 x 10.16mm | 272.15g
  • Delmar Cengage Learning
  • Clifton Park, United States
  • English
  • 0766845931
  • 9780766845930

Table of contents

Chapter 1: Introduction to Training. Chapter 2: Training Design Model. Chapter 3: Needs Assessment Planning. Chapter 4: Implementing Needs Assessment. Chapter 5: Planning Job Analysis. Chapter 6: Implementing Job Analysis. Chapter 7: Training Methods and Adult Learning Principles. Chapter 8: Training Plan. Chapter 9: Lesson Plans. Chapter 10: Group Training and Team-Building. Chapter 11: Traing-the-Trainer. Chapter 12: Implementing Training and Evaluation. Chapter 13: Coaching and Counseling. Chapter 14: Costing the Training Program.
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