Total Quality Management

Total Quality Management : International Edition

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For undergraduate and graduate courses in Total Quality Management, Quality Assurance, and Total Quality offered by technical, engineering, business, education, and health care departments.Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive text provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques.
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Product details

  • Paperback | 640 pages
  • 190 x 235 x 23mm | 980g
  • Pearson
  • United States
  • 3rd edition
  • 0131228099
  • 9780131228092

Table of contents

I. PRINCIPLES And PRACTICES. 1. Introduction. 2. Leadership. 3. Customer Satisfaction. 4. Employee Involvement. 5. Continuous Process Improvement. 6. Supplier Partnership. 7. Performance Measures. II. TOOLS AND TECHNIQUES. 8. Benchmarking. 9. Information Technology. 10. Quality Management Systems. 11. Environmental Management Systems. 12. Quality Function Deployment (QFD). 13. Quality By Design. 14. Failure Mode and Effect Analysis (FMEA). 15. Products Liability. 16. Total Productivity Maintenance. 17. Management Tools. 18. Statistical Process Control (SPC). 19. Experimental Design. 20. Taguchi's Quality Engineering. Appendix. References. Index.
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