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The Toyota Way, Second Edition: 14 Management Principles from the World's Greatest Manufacturer
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Description
The bestselling guide to Toyota's legendary philosophy and production system-updated with important new frameworks for driving innovation and quality in your business
One of the most impactful business guides published in the 21st Century, The Toyota Way played an outsized role in launching the continuous-improvement movement that continues unabated today.
Multiple Shingo Award-winning management and operations expert Jeffrey K. Liker provides a deep dive into Toyota's world-changing processes, showing how you can learn from it to develop your own improvement program that fits your conditions. Thanks in large part to this book, managers across the globe are creating workforces and systems that produce the highest-quality products and services, establish and retain customer loyalty, and drive business profitability and sustainability. Now, Liker has thoroughly updated his classic guide to include:
Completely revised data and updated information about Toyota's approach to competitiveness in the new world of mobility and smart technology
Illustrative examples from manufacturing and service organizations that have learned and improved from the Toyota Way
A fresh approach to leadership models
The brain science and skills for learning to think scientifically
How Toyota applies Hoshin Kanri, a planning process that aligns objectives at all levels and marries them to business strategy
Organized into thematic sections covering the various aspects of the Toyota Way-including Philosophy, Processes, People, and Problem Solving-this unparalleled guide details the 14 key principles for building the foundation of a powerful improvement system and managing it for ultimate competitive advantage.
With The Toyota Way, you have an inspiration and a model of how to set a direction, continuously improve and learn at all levels, continually "flow" value to satisfy customers, improve your leadership, and get quality right the first time.
show more
One of the most impactful business guides published in the 21st Century, The Toyota Way played an outsized role in launching the continuous-improvement movement that continues unabated today.
Multiple Shingo Award-winning management and operations expert Jeffrey K. Liker provides a deep dive into Toyota's world-changing processes, showing how you can learn from it to develop your own improvement program that fits your conditions. Thanks in large part to this book, managers across the globe are creating workforces and systems that produce the highest-quality products and services, establish and retain customer loyalty, and drive business profitability and sustainability. Now, Liker has thoroughly updated his classic guide to include:
Completely revised data and updated information about Toyota's approach to competitiveness in the new world of mobility and smart technology
Illustrative examples from manufacturing and service organizations that have learned and improved from the Toyota Way
A fresh approach to leadership models
The brain science and skills for learning to think scientifically
How Toyota applies Hoshin Kanri, a planning process that aligns objectives at all levels and marries them to business strategy
Organized into thematic sections covering the various aspects of the Toyota Way-including Philosophy, Processes, People, and Problem Solving-this unparalleled guide details the 14 key principles for building the foundation of a powerful improvement system and managing it for ultimate competitive advantage.
With The Toyota Way, you have an inspiration and a model of how to set a direction, continuously improve and learn at all levels, continually "flow" value to satisfy customers, improve your leadership, and get quality right the first time.
show more
Product details
- Hardback | 448 pages
- 152.4 x 231.14 x 43.18mm | 862g
- 06 Jan 2021
- McGraw-Hill Education
- OH, United States
- English
- 2nd edition
- Illustrations, unspecified
- 1260468518
- 9781260468519
- 11,405
Back cover copy
JeffLiker's The Toyota Way has long been the definitive classic text thattakes you inside Toyota's culture and management system. This revised editionshould be required reading for anyone wishing to develop thinking, passionatepeople who create a truly outstanding organization in any industry.
--JohnShook, former Toyota manager and former CEO, Lean Enterprise Institute
Excellence is, by definition, deviancefrom the norm. When data suggests that a company has been excellent formany years, it guarantees that the company has a philosophy others cannotcomprehend or execute. In this powerful book the author brilliantly unfoldswhat normally cannot be understood. It is a must read.
--Robert E. Quinn, co-author of TheEconomics of Higher Purpose and Professor of Management and Operations, Ross School of Business, University of Michigan
Toyotais undergoing an historic transformation, aided along the way by the speed andflexibility the Toyota Production System (TPS) provides. While many thingswill change on our journey, the fundamentals of Toyota's DNA will remain thesame. Jeff Liker's deep understanding of Toyota and its culture, as defined by TheToyota Way, and his decades-long study of Toyota's operational know-how ispractical and relevant now, more than ever.
--ChrisNielsen, Executive Vice President, Product Support & Chief Quality Officer, Toyota Motor North America
You can'treally copy Toyota's solutions, but you can emulate a scientific way ofdeveloping solutions and blaze your own trail. The principles of Toyota'smanagement system allow Toyota to stay in step with changing environments andmeet customer needs better than competitors. Jeff Liker's The Toyota Wayis your ringside seat to how Toyota develops a scientific way of thinking andmobilizes the creative capability of its people. You may be surprised by whatyou and your team can achieve!
--MikeRother, Authorof the bestselling Toyota Kata and The Toyota Kata Practice Guide
Toyota'sprinciples and practices were foundational at Starbucks, as they can be for anybusiness, including retail and service companies. This new edition of TheToyota Way, filled with non-manufacturing examples, should be requiredreading for any modern business leader.
--ScottHeydon, former Vice President of Global Strategy at Starbucks Coffee Company
New technology isdisrupting the automotive industry dramatically and on a massivescale. Toyota is responding by seeking to strengthen its core values anddevelop new capabilities in software and mobility services. Jeff Liker hasbrought together both objective data and expert analysis, and has delivered athought-provoking, insightful narrative on the Toyota Way to navigating challenges.
--JamesKuffner, PhD, CEOof Toyota Research Institute-Advanced Development and Toyota Director
An update adding value by providing moreguidance for successful implementation of a company excellence system. Theadditional material on lean deployment characteristics, developing habits, workgroup structure and leader development, lean in a digital age and value streammapping provide a useful insight for all companies in the ever changing, unpredictable digital world.
--Nicholas Day, Head of Airbus OperatingSystem in France, Central Function, Airbus SAS
In the second edition of The Toyota Way, Dr. Liker brings hisvaluable insights on execution, the importance of people, and the behaviors ofeach and every employee that eventually shape an organization's culture. Itdawns on the reader that it's not just the tools and methods that makes the ToyotaProduction System what it is, but the relentless focus on incrementalimprovement using meaningful gemba walks, structured toolsets or"scientific thinking," and the role management plays in promoting thedesired behaviors that over time get ingrained in the way work isperformed.
--Vic Ganesan, DirectorOperations Excellence, thyssenkrupp Materials NA
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--JohnShook, former Toyota manager and former CEO, Lean Enterprise Institute
Excellence is, by definition, deviancefrom the norm. When data suggests that a company has been excellent formany years, it guarantees that the company has a philosophy others cannotcomprehend or execute. In this powerful book the author brilliantly unfoldswhat normally cannot be understood. It is a must read.
--Robert E. Quinn, co-author of TheEconomics of Higher Purpose and Professor of Management and Operations, Ross School of Business, University of Michigan
Toyotais undergoing an historic transformation, aided along the way by the speed andflexibility the Toyota Production System (TPS) provides. While many thingswill change on our journey, the fundamentals of Toyota's DNA will remain thesame. Jeff Liker's deep understanding of Toyota and its culture, as defined by TheToyota Way, and his decades-long study of Toyota's operational know-how ispractical and relevant now, more than ever.
--ChrisNielsen, Executive Vice President, Product Support & Chief Quality Officer, Toyota Motor North America
You can'treally copy Toyota's solutions, but you can emulate a scientific way ofdeveloping solutions and blaze your own trail. The principles of Toyota'smanagement system allow Toyota to stay in step with changing environments andmeet customer needs better than competitors. Jeff Liker's The Toyota Wayis your ringside seat to how Toyota develops a scientific way of thinking andmobilizes the creative capability of its people. You may be surprised by whatyou and your team can achieve!
--MikeRother, Authorof the bestselling Toyota Kata and The Toyota Kata Practice Guide
Toyota'sprinciples and practices were foundational at Starbucks, as they can be for anybusiness, including retail and service companies. This new edition of TheToyota Way, filled with non-manufacturing examples, should be requiredreading for any modern business leader.
--ScottHeydon, former Vice President of Global Strategy at Starbucks Coffee Company
New technology isdisrupting the automotive industry dramatically and on a massivescale. Toyota is responding by seeking to strengthen its core values anddevelop new capabilities in software and mobility services. Jeff Liker hasbrought together both objective data and expert analysis, and has delivered athought-provoking, insightful narrative on the Toyota Way to navigating challenges.
--JamesKuffner, PhD, CEOof Toyota Research Institute-Advanced Development and Toyota Director
An update adding value by providing moreguidance for successful implementation of a company excellence system. Theadditional material on lean deployment characteristics, developing habits, workgroup structure and leader development, lean in a digital age and value streammapping provide a useful insight for all companies in the ever changing, unpredictable digital world.
--Nicholas Day, Head of Airbus OperatingSystem in France, Central Function, Airbus SAS
In the second edition of The Toyota Way, Dr. Liker brings hisvaluable insights on execution, the importance of people, and the behaviors ofeach and every employee that eventually shape an organization's culture. Itdawns on the reader that it's not just the tools and methods that makes the ToyotaProduction System what it is, but the relentless focus on incrementalimprovement using meaningful gemba walks, structured toolsets or"scientific thinking," and the role management plays in promoting thedesired behaviors that over time get ingrained in the way work isperformed.
--Vic Ganesan, DirectorOperations Excellence, thyssenkrupp Materials NA
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Table of contents
Foreword (to the First Edition) by Gary Convis
Acknowledgments
Preface: The Wonderful Wacky World of Lean
INTRODUCTION The Toyota Way: Using Operational Excellence
as a Strategic Weapon
A Storied History: How Toyota Became
the World's Best Manufacturer
PART ONE
PHILOSOPHY: LONG-TERM SYSTEMS THINKING
PRINCIPLE 1 Base Your Management Decisions on Long-Term
Systems Thinking, Even at the Expense of Short-Term
Financial Goals
PART TWO
PROCESS: STRUGGLE TO FLOW VALUE
TO EACH CUSTOMER
PRINCIPLE 2 Connect People and Processes Through Continuous
Process Flow to Bring Problems to the Surface
PRINCIPLE 3 Use "Pull" Systems to Avoid Overproduction
PRINCIPLE 4 Level Out the Workload, Like the Tortoise,
Not the Hare (Heijunka)
PRINCIPLE 5 Work to Establish Standardized Processes as
the Foundation for Continuous Improvement
PRINCIPLE 6 Build a Culture of Stopping to Identify
Out-of-Standard Conditions and Build in Quality
PRINCIPLE 7 Use Visual Control to Support People in
Decision-Making and Problem Solving
PRINCIPLE 8 Adopt and Adapt Technology That Supports
Your People and Processes
PART THREE
PEOPLE: RESPECT, CHALLENGE, AND GROW
YOUR PEOPLE AND PARTNERS TOWARD
A VISION OF EXCELLENCE
PRINCIPLE 9 Grow Leaders Who Thoroughly Understand the Work,
Live the Philosophy, and Teach It to Others
PRINCIPLE 10 Develop Exceptional People and Teams Who
Follow Your Company's Philosophy
PRINCIPLE 11 Respect Your Value Chain Partners by Challenging
Them and Helping Them Improve
PART FOUR
PROBLEM SOLVING: THINK AND ACT SCIENTIFICALLY
TO IMPROVE TOWARD A DESIRED FUTURE
PRINCIPLE 12 Observe Deeply and Learn Iteratively (PDCA)
to Meet Each Challenge
PRINCIPLE 13 Focus the Improvement Energy of Your People
Through Aligned Goals at All Levels
PRINCIPLE 14 Learn Your Way to the Future Through Bold Strategy,
Some Large Leaps, and Many Small Steps
PART FIVE
CONCLUSION: BE THOUGHTFUL
AND EVOLVE YOUR ENTERPRISE
Grow Your Own Lean Learning Enterprise-Getting
Ideas and Inspiration from the Toyota Way
APPENDIX An Executive Summary and Assessment
of the 14 Principles
Glossary
For Further Reading
Index
show more
Acknowledgments
Preface: The Wonderful Wacky World of Lean
INTRODUCTION The Toyota Way: Using Operational Excellence
as a Strategic Weapon
A Storied History: How Toyota Became
the World's Best Manufacturer
PART ONE
PHILOSOPHY: LONG-TERM SYSTEMS THINKING
PRINCIPLE 1 Base Your Management Decisions on Long-Term
Systems Thinking, Even at the Expense of Short-Term
Financial Goals
PART TWO
PROCESS: STRUGGLE TO FLOW VALUE
TO EACH CUSTOMER
PRINCIPLE 2 Connect People and Processes Through Continuous
Process Flow to Bring Problems to the Surface
PRINCIPLE 3 Use "Pull" Systems to Avoid Overproduction
PRINCIPLE 4 Level Out the Workload, Like the Tortoise,
Not the Hare (Heijunka)
PRINCIPLE 5 Work to Establish Standardized Processes as
the Foundation for Continuous Improvement
PRINCIPLE 6 Build a Culture of Stopping to Identify
Out-of-Standard Conditions and Build in Quality
PRINCIPLE 7 Use Visual Control to Support People in
Decision-Making and Problem Solving
PRINCIPLE 8 Adopt and Adapt Technology That Supports
Your People and Processes
PART THREE
PEOPLE: RESPECT, CHALLENGE, AND GROW
YOUR PEOPLE AND PARTNERS TOWARD
A VISION OF EXCELLENCE
PRINCIPLE 9 Grow Leaders Who Thoroughly Understand the Work,
Live the Philosophy, and Teach It to Others
PRINCIPLE 10 Develop Exceptional People and Teams Who
Follow Your Company's Philosophy
PRINCIPLE 11 Respect Your Value Chain Partners by Challenging
Them and Helping Them Improve
PART FOUR
PROBLEM SOLVING: THINK AND ACT SCIENTIFICALLY
TO IMPROVE TOWARD A DESIRED FUTURE
PRINCIPLE 12 Observe Deeply and Learn Iteratively (PDCA)
to Meet Each Challenge
PRINCIPLE 13 Focus the Improvement Energy of Your People
Through Aligned Goals at All Levels
PRINCIPLE 14 Learn Your Way to the Future Through Bold Strategy,
Some Large Leaps, and Many Small Steps
PART FIVE
CONCLUSION: BE THOUGHTFUL
AND EVOLVE YOUR ENTERPRISE
Grow Your Own Lean Learning Enterprise-Getting
Ideas and Inspiration from the Toyota Way
APPENDIX An Executive Summary and Assessment
of the 14 Principles
Glossary
For Further Reading
Index
show more
About Jeffrey Liker
Jeffrey K. Liker, Ph.D., author of the bestselling The Toyota Way, is Professor of Industrial and Operations Engineering at the University of Michigan and coowner of lean consulting firm Optiprise, Inc. His Shingo-Prize winning work has appeared in The Harvard Business Review, Sloan Management Review, and other leading publications.
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