The Mediation Process
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The Mediation Process : Practical Strategies for Resolving Conflict

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The Fourth Edition of a seminal work in the field of mediation and conflict resolution For almost thirty years, conflict resolution practitioners, faculty, and students have depended on The Mediation Process as the all-inclusive guide to the discipline. The most comprehensive book written on mediation, this text is perfect for new and experienced conflict managers working in any area of dispute resolution family, community, employment, business, environmental, public policy multicultural, or international. This is the expert's guide, and the Fourth Edition has been expanded and revised to keep pace with developments in the field. It includes new resources that will promote excellence in mediation and help disputants reach durable agreements and enhance their working relationships. * Includes expanded information on the latest approaches for providing mediation assistance * Features comprehensive guidelines for selecting the right strategy for both common and unique problems * Utilizes updated, contemporary case studies of all types of disputes * Offers expanded coverage of the growing field and practice of intercultural and international mediation
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Product details

  • Paperback | 704 pages
  • 165 x 225 x 49mm | 824g
  • New York, United States
  • English
  • 4th Edition
  • 1118304306
  • 9781118304303
  • 150,770

Back cover copy

The classic mediation text, updated

For almost 30 years, conflict resolution practitioners, faculty, and students have depended on The Mediation Process as theall-inclusive guide to the discipline. The most comprehensive bookwritten on mediation, this text is perfect for new and experiencedconflict managers working in any area of dispute resolution -family, community, employment, business, environmental, publicpolicy, multicultural, or international. This is the expert'sguide, and the Fourth Edition has been expanded and revised to keeppace with developments in the field. It includes new resources thatwill promote excellence in mediation and help disputants reachdurable agreements and enhance their working relationships.

Expanded information on the latest approaches for providingmediation assistanceComprehensive guidelines for selecting the right strategy forboth common and unique problemsUpdated, contemporary case studies of all types ofdisputesMore on the growing field and practice of intercultural andinternational mediation

Praise for The Mediation Process

"A classic in the field. Clear, practical, sensible adviceinvaluable to novices and professionals alike. I recommend ithighly!"
--William Ury, coauthor, Getting to Yes andauthor, The Third Side

"Recently updated, The Mediation Process continuesto be the best book ever written about mediation."
--Margaret L. Shaw, mediator at JAMS; adjunct lawprofessor, NYU Law School

"The latest version of Moore's classic book includesa much more in-depth look at the evolution and culturalunderstanding of mediation. This should be on the bookshelf ofevery trainer, teacher, and practitioner in the field ofmediation."
--John-Paul Lederach, professor of internationalpeacebuilding, Joan B. Kroc Institute of International PeaceStudies, University of Notre Dame

"Chris Moore illustrates all theoretical frameworks withexamples from his own masterful, diverse, and internationalmediation practice. This is the essential book for mediationteachers, students, and practitioners."
--Carrie Menkel-Meadow, professor of law and director, Georgetown-Hewlett Program in Conflict Resolution and ProblemSolving, Georgetown University Law Center
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Table of contents

Preface ix Part One: Understanding Disputes, Confl ict Resolution, and Mediation 1 1 Approaches for Managing and Resolving Disputes and Conflicts 3 2 The Mediation Process: Mediator Roles, Functions, Approaches, and Procedures 19 3 The Practice of Mediation 61 4 Conflict Analysis: Understanding the Causes of Conflicts and Opportunities for Collaboration 106 5 Negotiation and Conflict Resolution 169 Part Two: Laying the Groundwork for Effective Mediation 179 6 The Mediation Process: An Overview 181 7 Making Initial Contacts with Disputing Parties 216 8 Collecting and Analyzing Background Information 237 9 Designing a Plan for Mediation 277 Part Three: Conducting Productive Mediation Meetings 299 10 Beginning Mediation 301 11 Presenting Parties Initial Perspectives and Developing an Agenda 325 12 Educating about Issues, Needs, and Interests and Framing Problems to Be Resolved 363 13 Generating Options and Problem Solving 387 14 Evaluating and Refining Options for Understandings and Agreements 413 15 Reaching Understandings and Agreements and Achieving Closure 435 16 Implementing and Monitoring Understandings and Agreements 477 Part Four: Strategies for Responding to Special Situations 487 17 Strategies for Responding to Special Situations 489 18 Strategies for Multiparty Mediation 555 Part Five: Toward an Excellent Practice of Mediation 571 19 Toward an Excellent Practice of Mediation 573 Resource A: Professional Practice Guidelines 593 Resource B: Mediation Services Agreement 603 Resource C: Checklist for Mediator Opening Remarks/Statement 607 Resource D: Settlement Documentation Form 609 References 611 About the Author 655 Index 657
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About Christopher W. Moore

CHRISTOPHER W. MOORE, Ph.D., was trained as a mediator by the U.S. Federal Mediation and Conciliation Service (1979) and the American Arbitration Association (1976). He has worked as a mediator, facilitator, and consultant in over 50 countries and has extensive experience developing dispute resolution systems. He is the coauthor of The Handbook of Global and Multicultural Negotiation and A Guide to Designing and Implementing Grievance Mechanisms for Development Projects, in addition to numerous journal articles and manuscripts on dispute resolution.
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Rating details

130 ratings
3.9 out of 5 stars
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4 34% (44)
3 27% (35)
2 5% (7)
1 2% (2)
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