The Eight Essential Steps to Conflict Resolution
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The Eight Essential Steps to Conflict Resolution : Preserving Relationships at Work, at Home and in the Community

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Description

Problems that "just won't go away" can be settled through methods developed by one of America's leading experts in conflict resolution. In clear language, Weeks shows readers how to turn conflict into lasting partnerships and ensure a fruitful outcome.show more

Product details

  • Paperback | 290 pages
  • 137.16 x 215.9 x 20.32mm | 181.44g
  • Penguin Putnam Inc
  • Tarcher/Putnam,US
  • New York, United States
  • English
  • Tarcher/Perigee ed.
  • 0874777518
  • 9780874777512
  • 225,268

About Dudley Weeks Dr, PhD

Dudley Weeks, Ph.D., has worked with conflicting parties in more than sixty countries and has counseled thousands of families, businesses, and communities in the United States.show more

Table of contents

Preface Part I: Understanding Conflict Chapter 1: A New View of Conflict Chapter 2: Five Popular (But Ineffective) Approaches to Conflict Resolution Chapter 3: The Ingredients of Conflict Chapter 4: The Conflict Partnership Process Part II: The Eight Essential Steps to Conflict Resolution Step 1: Create an Effective Atmosphere Step 2: Clarify Perceptions Step 3: Focus on Individual and Shared Needs Step 4: Build Shared Positive Power Step 5: Look to the Future, Then Learn from the Past Step 6: Generate Options Step 7: Develop "Doables": The Stepping-stones to Action Step 8: Make Mutual-Benefit Agreements Afterword Appendix A: Handling Frequent Problem Areas Dealing with Anger When One Party Thinks There Is No Conflict When You Feel Unsure About Confronting Someone When the Other Party Seems Not to Want a Resolution Dealing with People Who Only Want Things Their Way Dealing with Conflicts Involving Injustices Dealing with Seemingly Unresolvable Conflicts When to Seek a Third-Party Facilitator Conflict Partnership Third-Party Facilitation Skills Appendix B: Two Cases That Demonstrate the Conflict Partnership Process Indexshow more

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44 ratings
3.77 out of 5 stars
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4 45% (20)
3 25% (11)
2 9% (4)
1 0% (0)
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