The Eight Essential Steps to Conflict Resolution : Preseverving Relationships at Work, at Home, and in the Community
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Description
Problems that just won't go away can be settled through methods developed by one of America's leading experts in conflict resolution. In clear language, Weeks shows readers how to turn conflict into lasting partnerships and ensure a fruitful outcome.
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Product details
- Paperback | 304 pages
- 140 x 208 x 20mm | 272g
- 01 Oct 1994
- Penguin Putnam Inc
- Tarcher/Putnam,US
- New York, NY, United States
- English
- Tarcher/Perigee ed.
- 0874777518
- 9780874777512
- 292,606
Table of contents
Preface
Part I: Understanding Conflict
Chapter 1: A New View of Conflict
Chapter 2: Five Popular (But Ineffective) Approaches to Conflict Resolution
Chapter 3: The Ingredients of Conflict
Chapter 4: The Conflict Partnership Process
Part II: The Eight Essential Steps to Conflict Resolution
Step 1: Create an Effective Atmosphere
Step 2: Clarify Perceptions
Step 3: Focus on Individual and Shared Needs
Step 4: Build Shared Positive Power
Step 5: Look to the Future, Then Learn from the Past
Step 6: Generate Options
Step 7: Develop "Doables": The Stepping-stones to Action
Step 8: Make Mutual-Benefit Agreements
Afterword
Appendix A: Handling Frequent Problem Areas
Dealing with Anger
When One Party Thinks There Is No Conflict
When You Feel Unsure About Confronting Someone
When the Other Party Seems Not to Want a Resolution
Dealing with People Who Only Want Things Their Way
Dealing with Conflicts Involving Injustices
Dealing with Seemingly Unresolvable Conflicts
When to Seek a Third-Party Facilitator
Conflict Partnership Third-Party Facilitation Skills
Appendix B: Two Cases That Demonstrate the Conflict Partnership Process
Index
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Part I: Understanding Conflict
Chapter 1: A New View of Conflict
Chapter 2: Five Popular (But Ineffective) Approaches to Conflict Resolution
Chapter 3: The Ingredients of Conflict
Chapter 4: The Conflict Partnership Process
Part II: The Eight Essential Steps to Conflict Resolution
Step 1: Create an Effective Atmosphere
Step 2: Clarify Perceptions
Step 3: Focus on Individual and Shared Needs
Step 4: Build Shared Positive Power
Step 5: Look to the Future, Then Learn from the Past
Step 6: Generate Options
Step 7: Develop "Doables": The Stepping-stones to Action
Step 8: Make Mutual-Benefit Agreements
Afterword
Appendix A: Handling Frequent Problem Areas
Dealing with Anger
When One Party Thinks There Is No Conflict
When You Feel Unsure About Confronting Someone
When the Other Party Seems Not to Want a Resolution
Dealing with People Who Only Want Things Their Way
Dealing with Conflicts Involving Injustices
Dealing with Seemingly Unresolvable Conflicts
When to Seek a Third-Party Facilitator
Conflict Partnership Third-Party Facilitation Skills
Appendix B: Two Cases That Demonstrate the Conflict Partnership Process
Index
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About Dudley Weeks
Dudley Weeks, Ph.D., has worked with conflicting parties in more than sixty countries and has counseled thousands of families, businesses, and communities in the United States.
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