Telephone Phrase Practice for Business

Telephone Phrase Practice for Business

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Description

This workbook and video package provides models of the most common business telephone reception conversations. These are broken down into their individual components and students are given the opportunity to learn telephone etiquette by repeating each process, with and without clues.show more

Product details

  • Paperback | 300 pages
  • 178 x 235 x 4mm | 150g
  • Pearson Education Limited
  • Prentice-Hall
  • Harlow, United Kingdom
  • English
  • 0130830801
  • 9780130830807

Table of contents

Questions for thought and discussion before viewing the video; activities after viewing first part of video; activites after viewing second part of video; activities after viewing third part of video; activities after viewing fourth part of video; blank telephone message forms; how to obtain information about other modules.show more