Technical Communication in the Twenty-First Century

Technical Communication in the Twenty-First Century : United States Edition

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Technical Communication in the Twenty-First Century (TCTC) will prepare students to be successful writers and readers of technical communication, regardless of their career path. This text features a wealth of interesting examples, applications, and cases that engage the student and demonstrate both effective and flawed communication. An emphasis is placed on analyzing why something worked or did not work as well as on how to produce the appropriate communication. TCTC's problem-solving approach asks students to think rhetorically about writing situations through detailed explanations and specific examples. The Problem-Solving Approach (PSA) provides students with a useful heuristic to guide them through the process of analyzing a variety of communication situations and solving workplace communication problems. NOW AVAILABLE WITH MyTechCommLab! Offering the best available online resources for technical writing, MyTechCommLab is a dynamic, comprehensive site that engages as it helps to improve the skills that technical writers need most-writing, research, and document design. Also included: extensive review and practice opportunities for basic grammar and usage. Most activities in MyTechCommLab report through Grade Tracker, an easy-to-use feature that allows students and instructors to view student results on all of the site's exercises and activities. The book-specific CourseCompass versions of MyTechCommLab provide complete ebooks, book-specific resources, and extensive course management tools. Learn more... Pearson's MyTechCommLab has been completely reorganized, with a wealth of new content specific to technical communication, including a completely new section on document design and graphics, a tutorial on writing formal reports, and new model documents and activities!NEW! Document Design and Graphics section, including step-by-step tutorials on document design/ visual rhetoric and Web-page design NEW! More than 80 sample documents, many interactive NEW! Document-based Case Studies on usability NEW! More than 65 document-based activities NEW! Tutorial on Writing Formal Reports And much, much more!
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Product details

  • Paperback | 768 pages
  • 208.3 x 274.3 x 27.9mm | 1,451.51g
  • Pearson
  • United States
  • English
  • 0131172883
  • 9780131172883

Table of contents

Brief TOC Chapter 1: Technical and Professional Communication in the Workplace 2 Chapter 2: Rhetoric and Technical Communication 22 Chapter 3: Technical Writing and Electronic Technologies 42 Chapter 4: Ethics and the Workplace Writer 70 Chapter 5: Researching and Evaluating Source Materials 96 Chapter 6: Organizing and Drafting Documents 130 Chapter 7: Visual Rhetoric and Using Visuals 164 Chapter 8: Layout and Design 216 Chapter 9: Revising, Rewriting, and Editing 252 Chapter 10: Usability 292 Chapter 11: E-mail and Memos 318 Chapter 12: Letters 348 Chapter 13: Finding and Obtaining Employment 376 Chapter 14: Technical Definitions 414 Chapter 15: Technical Descriptions 442 Chapter 16: Websites and Online Environments 464 Chapter 17: Technical Instructions 500 Chapter 18: Manuals 540 Chapter 19: Proposals and Requests for Proposals 570 Chapter 20: Informal Reports 610 Chapter 21: Formal Reports 632 Chapter 22: Presentations 662 Appendix A: Grammar Handbook 694 Appendix B: Documentation 710 Complete TOC: Chapter 1: Technical and Professional Communication in the WorkplaceChapter Learning OutcomesReal People, Real WritingIntroduction Writing across WorkplacesWriting, Writing, and Writing Technical and Professional Writing as Documents Technical and Professional Writing as Problem Solving The Problem-Solving Approach Technical and Professional Communication in the Real WorldChapter SummaryConcept Review QuestionsCase StudyCases on TCTC WebsiteVideo CaseWriting Scenarios Chapter 2: Rhetoric and Technical CommunicationChapter Learning OutcomesReal People, Real WritingIntroductionExigence and PurposeAudiences Audiences Vary from Writing Situation to Writing Situation Audiences Have Expectations and Attitudes Audiences Use Documents Multiple Audiences Often Read Documents Cross-Cultural AudiencesWorkplace Writers Correctness Experience and Expertise Goodwill Similarity Audiences Must Trust WritersDocumentsChapter SummaryConcept Review QuestionsCase StudyCases on the TCTC Web SiteVideo CaseWriting Scenarios Chapter 3: Technical Writing and Electronic TechnologiesChapter Learning OutcomesReal People, Real WritingIntroduction One Additional NoteCreating Documents Word Processors Web-Authoring Software Graphics and Imaging Software Desktop Publishing Software Help Authoring Tools Single Sourcing Programs Communicating and Collaborating The Internet EmailEthics and Electronic Communication The World Wide Web Electronic Messaging Videoconferencing GroupwareThe Future of Workplace Writing and Computer TechnologyChapter Summary: Concept Review QuestionsCase StudyCases on TCTC WebsiteVideo CaseWriting Scenarios Chapter 4: Ethics and the Workplace WriterChapter learning OutcomesReal People, Real WritingIntroductionWhat is Ethics? Legal vs. Ethical Ethics and the Workplace WriterEthical Guidelines for Workplace Writers Guideline #1: The Law Guideline #2: Honesty Guideline #3: ConfidentialityCodes of EthicsEthics and Technology or Cyberethics Email Websites VisualsEnvironmental Ethics Deceptive or Evasive Language Obscuring the IssueThe Ethical Writer's Check ListSummaryConcept Review QuestionsCase StudyCases on the WebVideo CaseWriting Scenarios Chapter 5: Researching and Evaluating Source MaterialsChapter Learning OutcomesReal People, Real WritingIntroduction Problem-Solving Approach Asking the Right Questions Primary and Secondary SourcesFinding and Evaluating Source Materials Research in the Workplace: An Example Primary ResearchConducting Primary ResearchInterviewsSurveysFocus GroupsNote Taking and DraftingNote TakingDrafting (as Note Taking)Documentation and Ethics in ResearchingQuoting, Paraphrasing, and SummarizingChapter SummaryConcept Review Case StudyCases on TCTC WebsiteVideo CaseWriting ScenariosProblem Solving in Your Own Writing Chapter 6: Organizing and Drafting DocumentsChapter learning OutcomesReal People, Real WritingIntroductionDrafting Writing the BodyOrganizational Strategies Sequential Chronological Order of Importance General/Specific According to Divisions According to Classifications Cause and Effect Comparison/Contrast SpatialWriting the ConclusionWriting the Introduction Purpose/Objective Scope Identifying the Problem Relevant Information/Background Key Terms Overview of Organization SummaryWeb Page IntroductionsDrafting Strategies Confirm Your Purpose Analyze Your Audience Gather Your Information Develop Ideas about the Information Organizing Your Information Writing the First DraftElectronic Templates and WizardsSummaryConcept ReviewCase StudyCases on the WebVideo CaseWriting Scenarios Chapter 7: Visual Rhetoric and Using VisualsLearning OutcomesReal People, Real WritingIntroduction Graphics ImagesVisual Rhetoric Increase Comprehension Clarification Provide Examples Illustrate Depict Relations Emphasize Highlight Gain Attention Establish Authority Reach a Broader Audience Improve Organization SimplifyTypes of Visuals Types of Graphics Types of ImagesFinding, Creating, Capturing, and Formatting Visuals Databases Web Searches Clip Art Making Your Own VisualsUsing Color Effectively Using color to Highlight or Draw Attention Using Color to Demarcate Textual Division Using Color to Identify a Particular Part of a Document or Kind of Text Using color to clarify organization and relationships between textual elements Using Color to Improve the Aesthetic and Professional Quality of Documents How to Color Guidelines for Using ColorWhen and Where to Use Visuals Guidelines for Using VisualsRevising VisualsEthics and VisualsSummaryConcept ReviewCase StudyCases on the WebVideo CaseWriting Scenarios Chapter 8: Layout and DesignChapter Learning OutcomesReal People, Real Writing IntroductionLayout, Design, and the Problem Solving ApproachPrinciples of Document ArchitectureBalanceConnectionDuplicationVariationFlowElements of Document ArchitecturePhysical PropertiesText and TypographyTitles and HeadingsCaptionsHeaders and FootersListsLine Length, Spacing, and JustificationWhite SpaceSummaryConcept ReviewCase StudyCases on the TCTC Web SiteVideo CaseWriting ScenariosProblem Solving in Your Writing Chapter Nine: Revising, Rewriting, and EditingChapter Learning OutcomesReal People, Real WritingIntroductionRevisingRewritingEditingGuidelines for RevisingGet an OverviewTrim the FatRevising for ClarityRevising for ConcisionRevising for StyleRevise for ToneRevising for VisualsRevising for Consistency and IntegrityRevising for TimelinessGuidelines for RewritingWork from Large to SmallConsider Your AudienceConsider Your PurposeConsider the FormatConsider the Ethical Dimensions Guidelines for Editing General Proofreading and Editing GuidelinesEditing for Grammatical and Punctuation CorrectnessEditing Alone or in GroupsTechnologyHighlighting SentencesRemoving TextCut, Copy, and PasteVisuals and Character InsertionLanguage toolsDocument DesignSummaryConcept ReviewCase StudyCase Studies on the TCTC Web SiteVideo CaseWriting ScenariosProblem Solving in Your Own Writing [PSA LOGO] Chapter 10: UsabilityChapter Learning OutcomesReal People, Real WritingIntroductionUsability in the WorkplaceWhere Usability Testing Takes Place In the Lab Outside the Lab Field TestingPlanning, Conducting, and Reporting Usability Tests Establish a Team Define Parameters of the Test Define the User Profile Establish Issues and Goals of the Test Write the Test Plan Recruit and Screen Participants for Test Conduct the Usability Test Collect Data from Test Administer Post-Test Questionnaires to Participants Analyze Findings Report the Results and Make RecommendationsEthical Considerations in Usability Testing Briefing Participants about the Test Process Creating Unbiased Questionnaires Consent and Nondisclosure Forms Visits "In the Field"Website UsabilityChapter SummaryConcept Review QuestionsCase StudyCases on the TCTC Web SiteVideo CaseWriting Scenarios Chapter 11: Email and MemosChapter Learning Outcomes Real People, Real WritingIntroduction Level of Formality Introductory and Concluding Information Level of Detail Basic Elements of Email Messages Subject Lines Recipients Message Content and Length Paragraph Length and Spacing Other Formatting Issues Signatures AttachmentsElectronic MessagingBasic Elements of Memos Content Length and formatting Design featuresSituations Requiring a MemoChoosing Between Email and a MemoChapter SummaryConcept Review QuestionsCase Study ExerciseCases on TCTC WebsiteVideo CaseWriting ScenariosProblem Solving in Your Writing Chapter 12: LettersChapter Learning OutcomesReal People, Real WritingIntroductionBasic Elements of Letters Heading or Letterhead Date Recipient's or Inside Address Salutation or Greeting Introductory Paragraph Body Paragraphs Concluding Paragraphs Closing Phrase or Complementary Close Signature Additional Page HeadersAdditional Features Introducing Line Typist's Initials Enclosure Line Distribution LineFormats for Letters Block Style Modified Block StylePatterns for Organizing a Letter Positive Messages Negative Messages Persuasive MessagesChapter SummaryConcept Review QuestionsCase Study ExerciseCases on TCTC WebsiteVideo CaseWriting ScenariosProblem Solving in Your Writing Chapter 13: Finding and Obtaining EmploymentChapter Learning OutcomesReal People, Real WritingIntroductionPreparing for a Job Search Gather Information through Library, Internet, or Placement Center Research Gather Information through Interviews Gather Information through Professional Organizations, Meetings, Email Lists, and Electronic Bulletin Boards Apply for Work-Study, Internship, or Volunteer Programs Related to your Career Begin a Working Resume (or a Personal Data File) Are You a Job Hopper? Request Letters of Recommendation and References Begin Compiling a Dossier or Portfolio Begin your job SearchCreating Employment-Related Documents Recommendation Request Letters Letters of Inquiry Resumes Online Resumes Scannable Resumes Ethics and Resumes Job Application Cover LettersPreparing for Job Interviews Gathering Information Anticipating Questions Mock InterviewsParticipating in Job Interviews Beginning of Interview Middle of Interview Conclusion of Interview Follow-up lettersNegotiating and Accepting Job Offers Job Acceptance and Rejection Letters Acceptance Letters Rejection LettersSummaryConcept ReviewCase StudyCases on the TCTC Web SiteVideo CaseWriting ScenariosProblem Solving in Your Writing Chapter 14: Technical Definitions Chapter Learning OutcomesReal People, Real Writing IntroductionDictionary Definitions Kinds of Definitions Definitions that Describe Definitions that Compare & Contrast Definitions that Classify Definitions that Provide Examples Definitions that Illustrate with Visuals Writing Definitions and the Problem-Solving ApproachPlan Research DraftReviseDistributeDefining Symbols and SignsEthics and DefinitionsFull DisclosureAppropriate StyleCommon Mistakes in Creating DefinitionsChapter SummaryConcept Review QuestionsCase StudyVideo Case StudiesWriting Scenarios Problem Solving in Your Own Writing Chapter 15: Technical DescriptionsChapter Learning OutcomesReal People, Real WritingIntroduction Technical SpecificationsComponents of Technical Descriptions Introduction of a Technical Description Background Parts and Characteristics Visuals in Technical DescriptionsComposing Technical Descriptions Descriptive Detail Organizing Technical Descriptions Headings Parts ListsEthics Objectivity Audience Analysis Alerts Usability TestingSummaryConcept Review QuestionsCase StudyCases on the WebVideo CaseWriting ScenariosProblem Solving in Your Own Writing Chapter 16: Websites and Online EnvironmentsLearning OutcomesReal People, Real WritingIntroductionBasic Differences Between Writing a Website and Writing a Print Document Size and Dimension Navigational Features Visual Components Multimedia Accessing SpeedIntranet and Internet Web Pages Intranet Web Pages Internet Web PagesWeb Terminology Web Page Web Browser URL Home Page Hypertext Link Interface Navigation Search Engine Site Architecture Site Map Server space CookiesWeb Technologies HTML XHTML Tables and Frames CSS Web Authoring Software Javascript CGI CMS Plugins Ethics Accessibility Maintaining Company Image Informing the General PublicStandard Web Page Guidelines Continuity and Branding Navigation Splash Page Home Page Nodes Sub Page Search Optimization and Meta-tags FAQ Site Map ColorOrganizing a WebsiteWeb Sites and Usability Navigation: Content Visuals OtherSummaryConcept Review QuestionsCase StudyCases on the TCTC Web SiteVideo CaseWriting ScenariosProblem Solving in Your Writing Chapter 17: Technical InstructionsChapter Learning OutcomesReal People, Real WritingIntroductionEthicsGeneral Guidelines for Technical InstructionsOrganizing InstructionsGeneral OverviewTitle/Title ImageBylineDateIntroduction to InstructionsAlerts/Special considerationsEquipment Needed/ToolsParts ListsStepsConclusionThe Quick Reference CardHelp PagesBe ConciseBe ClearBe ThoroughBe Direct, but Be FriendlyProvide ExamplesProvide LinksMake it SearchableFinal Words on Help PagesUsabilityDesignSummaryConcept Review QuestionsCase StudyCases on the WebVideo CaseWriting ScenariosSolving Problems in Your Own Writing Chapter 18: "Manuals"Chapter Learning OutcomesReal People, Real WritingIntroductionTypes of ManualsPolicy ManualsProcedures ManualsOperations ManualsOperators' ManualsOwners' or Users' ManualsService and Maintenance ManualsTraining ManualsField ManualsLab ManualsManual StandardsGeneral Guidelines for ManualsWriters consider readers first and foremost when writing manualsWriters understand the function and purpose of the manualWriters develop detailed outlines and overviews of the manual before writingWriters understand their information sourcesWriters agree on divisions of labor in writing manualsWriters consider the format in which the manual will be produced.Writers test manuals through usability testingManual OrganizationFront MatterBodyConclusion and End MatterUsabilityUpdatingSingle SourcingManuals as Marketing and Public RelationsEthicsFormat and DesignSummaryConcept Review QuestionsCases on the WebVideo CaseWriting ScenariosSolving Problems in Your Own Writing Chapter 19: Proposals and Requests for Proposals (RFPs)Chapter Learning OutcomesReal People, Real WritingIntroductionTypes of Proposals Internal and External Sole-Source ContractsRequests for Proposals (RFPs) Reading RFPs Writing RFPsRFP Ethics and ProfessionalismRFP Technology World Wide Web Databases and Lists RFPs and Communications Technologies PDFs FormsProposals Sales Proposals Research and Grant ProposalsWriting a Proposal General Guidelines for Writing ProposalsProposals and TechnologyCoffee Rings and Pretzel CrumbsSummaryConcept Review QuestionsCase StudyCase on the WebVideo CaseWriting ScenariosProblem Solving in Your Writing Chapter 20: Informal ReportsChapter Learning OutcomesReal People, Real WritingIntroductionInformal Reports[dld1] Progress Reports Informal Lab Reports Directives Incident ReportsComposing Informal Reports Plan Research Draft Revise DistributeEthical Issues in Report WritingSummaryConcept Review QuestionsCase StudyCases on the TCTC Web SiteWriting ScenariosProblem Solving in Your Own Writing Chapter 21: Formal ReportsChapter Learning OutcomesReal People, Real WritingIntroductionRecommendation ReportsFeasibility ReportsEvaluation ReportsProblem-Solving and Rhetorical Concerns in Formal Reports Audience Research Visuals and Graphics Collaborative Drafting and Revising DistributingComponents of Formal Reports Front Matter Body Back MatterEthical Issues in Formal Report WritingChapter SummaryConcept Review QuestionsCase StudyVideo Case StudiesWriting ScenariosSolving Problems in Your Own Writing Chapter 22: PresentationsChapter Learning OutcomesReal People, Real WritingIntroductionInformal PresentationsFormal PresentationsPreparing for a PresentationIdentifying your AudienceAssessing the Physical ContextDetermining TimeGathering and Evaluating the InformationChoosing the Appropriate Visual AidsCreating Effective VisualsAdditional Suggestions for Creating Presentation SlidesPlanning Your SpeechOrganizing your PresentationDelivering a PresentationVocalizationBody LanguageFielding QuestionsSummaryConcept ReviewCase StudyCases on the TCTC Web SiteVideo CaseWriting ScenariosProblem Solving in Your Writing Appendix A: Grammar Handbook Appendix B: Documentation Index
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About Sidney I. Dobrin

Sidney I. Dobrin is Associate Professor in the Department of English at the University of Florida. He has served as Director of Wriing and 9 years as the coordinator of the technical writing course. He is author and editor of more than a dozen books about writing. Christopher Keller is assistant professor of English at the University of Texas-Pan American, where he is the director of the composition program. He teaches courses in technical communication, rhetoric, and American nature writing and has published a number of articles and books, including "Writing Environments" (with Sid Dobrin) and "The Locations of Composition" (with Christian Weisser). Christian Weisser is Associate Professor of Rhetoric and Composition at the Harriet L. Wilkes Honors College of Florida Atlantic University, where he coordinates both the Writing Program and the Learning Resource Center. Christian is the author and editor of six books and nine articles about writing. He currently serves as Editor of Composition Forum, a peer-reviewed scholarly journal in rhetoric and composition.
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1 39% (7)
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