Technical Communication in the 21st Century

Technical Communication in the 21st Century

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Description

Technical Communication in the Twenty-First Century (TCTC) will prepare students to be successful writers and readers of technical communication, regardless of their career path. This text features a wealth of interesting examples, applications, and cases that engage the student and demonstrate both effective and flawed communication. An emphasis is placed on analyzing why something worked or did not work as well as on how to produce the appropriate communication. TCTC's problem-solving approach asks students to think rhetorically about writing situations through detailed explanations and specific examples. The Problem-Solving Approach (PSA) provides students with a useful heuristic to guide them through the process of analyzing a variety of communication situations and solving workplace communication problems.show more

Product details

  • Paperback | 768 pages
  • 208.3 x 274.3 x 27.9mm | 1,451.51g
  • Pearson Education Limited
  • Prentice-Hall
  • Harlow, United Kingdom
  • English
  • 0131172883
  • 9780131172883

Table of contents

Brief TOC Chapter 1: Technical and Professional Communication in the Workplace 2 Chapter 2: Rhetoric and Technical Communication 22 Chapter 3: Technical Writing and Electronic Technologies 42 Chapter 4: Ethics and the Workplace Writer 70 Chapter 5: Researching and Evaluating Source Materials 96 Chapter 6: Organizing and Drafting Documents 130 Chapter 7: Visual Rhetoric and Using Visuals 164 Chapter 8: Layout and Design 216 Chapter 9: Revising, Rewriting, and Editing 252 Chapter 10: Usability 292 Chapter 11: E-mail and Memos 318 Chapter 12: Letters 348 Chapter 13: Finding and Obtaining Employment 376 Chapter 14: Technical Definitions 414 Chapter 15: Technical Descriptions 442 Chapter 16: Websites and Online Environments 464 Chapter 17: Technical Instructions 500 Chapter 18: Manuals 540 Chapter 19: Proposals and Requests for Proposals 570 Chapter 20: Informal Reports 610 Chapter 21: Formal Reports 632 Chapter 22: Presentations 662 Appendix A: Grammar Handbook 694 Appendix B: Documentation 710 Complete TOC: Chapter 1: Technical and Professional Communication in the Workplace Chapter Learning Outcomes Real People, Real Writing Introduction Writing across Workplaces Writing, Writing, and Writing Technical and Professional Writing as Documents Technical and Professional Writing as Problem Solving The Problem-Solving Approach Technical and Professional Communication in the Real World Chapter Summary Concept Review Questions Case Study Cases on TCTC Website Video Case Writing Scenarios Chapter 2: Rhetoric and Technical Communication Chapter Learning Outcomes Real People, Real Writing Introduction Exigence and Purpose Audiences Audiences Vary from Writing Situation to Writing Situation Audiences Have Expectations and Attitudes Audiences Use Documents Multiple Audiences Often Read Documents Cross-Cultural Audiences Workplace Writers Correctness Experience and Expertise Goodwill Similarity Audiences Must Trust Writers Documents Chapter Summary Concept Review Questions Case Study Cases on the TCTC Web Site Video Case Writing Scenarios Chapter 3: Technical Writing and Electronic Technologies Chapter Learning Outcomes Real People, Real Writing Introduction One Additional Note Creating Documents Word Processors Web-Authoring Software Graphics and Imaging Software Desktop Publishing Software Help Authoring Tools Single Sourcing Programs Communicating and Collaborating The Internet Email Ethics and Electronic Communication The World Wide Web Electronic Messaging Videoconferencing Groupware The Future of Workplace Writing and Computer Technology Chapter Summary: Concept Review Questions Case Study Cases on TCTC Website Video Case Writing Scenarios Chapter 4: Ethics and the Workplace Writer Chapter learning Outcomes Real People, Real Writing Introduction What is Ethics? Legal vs. Ethical Ethics and the Workplace Writer Ethical Guidelines for Workplace Writers Guideline #1: The Law Guideline #2: Honesty Guideline #3: Confidentiality Codes of Ethics Ethics and Technology or Cyberethics Email Websites Visuals Environmental Ethics Deceptive or Evasive Language Obscuring the Issue The Ethical Writer's Check List Summary Concept Review Questions Case Study Cases on the Web Video Case Writing Scenarios Chapter 5: Researching and Evaluating Source Materials Chapter Learning Outcomes Real People, Real Writing Introduction Problem-Solving Approach Asking the Right Questions Primary and Secondary Sources Finding and Evaluating Source Materials Research in the Workplace: An Example Primary Research Conducting Primary Research Interviews Surveys Focus Groups Note Taking and Drafting Note Taking Drafting (as Note Taking) Documentation and Ethics in Researching Quoting, Paraphrasing, and Summarizing Chapter Summary Concept Review Case Study Cases on TCTC Website Video Case Writing Scenarios Problem Solving in Your Own Writing Chapter 6: Organizing and Drafting Documents Chapter learning Outcomes Real People, Real Writing Introduction Drafting Writing the Body Organizational Strategies Sequential Chronological Order of Importance General/Specific According to Divisions According to Classifications Cause and Effect Comparison/Contrast Spatial Writing the Conclusion Writing the Introduction Purpose/Objective Scope Identifying the Problem Relevant Information/Background Key Terms Overview of Organization Summary Web Page Introductions Drafting Strategies Confirm Your Purpose Analyze Your Audience Gather Your Information Develop Ideas about the Information Organizing Your Information Writing the First Draft Electronic Templates and Wizards Summary Concept Review Case Study Cases on the Web Video Case Writing Scenarios Chapter 7: Visual Rhetoric and Using Visuals Learning Outcomes Real People, Real Writing Introduction Graphics Images Visual Rhetoric Increase Comprehension Clarification Provide Examples Illustrate Depict Relations Emphasize Highlight Gain Attention Establish Authority Reach a Broader Audience Improve Organization Simplify Types of Visuals Types of Graphics Types of Images Finding, Creating, Capturing, and Formatting Visuals Databases Web Searches Clip Art Making Your Own Visuals Using Color Effectively Using color to Highlight or Draw Attention Using Color to Demarcate Textual Division Using Color to Identify a Particular Part of a Document or Kind of Text Using color to clarify organization and relationships between textual elements Using Color to Improve the Aesthetic and Professional Quality of Documents How to Color Guidelines for Using Color When and Where to Use Visuals Guidelines for Using Visuals Revising Visuals Ethics and Visuals Summary Concept Review Case Study Cases on the Web Video Case Writing Scenarios Chapter 8: Layout and Design Chapter Learning Outcomes Real People, Real Writing Introduction Layout, Design, and the Problem Solving Approach Principles of Document Architecture Balance Connection Duplication Variation Flow Elements of Document Architecture Physical Properties Text and Typography Titles and Headings Captions Headers and Footers Lists Line Length, Spacing, and Justification White Space Summary Concept Review Case Study Cases on the TCTC Web Site Video Case Writing Scenarios Problem Solving in Your Writing Chapter Nine: Revising, Rewriting, and Editing Chapter Learning Outcomes Real People, Real Writing Introduction Revising Rewriting Editing Guidelines for Revising Get an Overview Trim the Fat Revising for Clarity Revising for Concision Revising for Style Revise for Tone Revising for Visuals Revising for Consistency and Integrity Revising for Timeliness Guidelines for Rewriting Work from Large to Small Consider Your Audience Consider Your Purpose Consider the Format Consider the Ethical Dimensions Guidelines for Editing General Proofreading and Editing Guidelines Editing for Grammatical and Punctuation Correctness Editing Alone or in Groups Technology Highlighting Sentences Removing Text Cut, Copy, and Paste Visuals and Character Insertion Language tools Document Design Summary Concept Review Case Study Case Studies on the TCTC Web Site Video Case Writing Scenarios Problem Solving in Your Own Writing [PSA LOGO] Chapter 10: Usability Chapter Learning Outcomes Real People, Real Writing Introduction Usability in the Workplace Where Usability Testing Takes Place In the Lab Outside the Lab Field Testing Planning, Conducting, and Reporting Usability Tests Establish a Team Define Parameters of the Test Define the User Profile Establish Issues and Goals of the Test Write the Test Plan Recruit and Screen Participants for Test Conduct the Usability Test Collect Data from Test Administer Post-Test Questionnaires to Participants Analyze Findings Report the Results and Make Recommendations Ethical Considerations in Usability Testing Briefing Participants about the Test Process Creating Unbiased Questionnaires Consent and Nondisclosure Forms Visits "In the Field" Website Usability Chapter Summary Concept Review Questions Case Study Cases on the TCTC Web Site Video Case Writing Scenarios Chapter 11: Email and Memos Chapter Learning Outcomes Real People, Real Writing Introduction Level of Formality Introductory and Concluding Information Level of Detail Basic Elements of Email Messages Subject Lines Recipients Message Content and Length Paragraph Length and Spacing Other Formatting Issues Signatures Attachments Electronic Messaging Basic Elements of Memos Content Length and formatting Design features Situations Requiring a Memo Choosing Between Email and a Memo Chapter Summary Concept Review Questions Case Study Exercise Cases on TCTC Website Video Case Writing Scenarios Problem Solving in Your Writing Chapter 12: Letters Chapter Learning Outcomes Real People, Real Writing Introduction Basic Elements of Letters Heading or Letterhead Date Recipient's or Inside Address Salutation or Greeting Introductory Paragraph Body Paragraphs Concluding Paragraphs Closing Phrase or Complementary Close Signature Additional Page Headers Additional Features Introducing Line Typist's Initials Enclosure Line Distribution Line Formats for Letters Block Style Modified Block Style Patterns for Organizing a Letter Positive Messages Negative Messages Persuasive Messages Chapter Summary Concept Review Questions Case Study Exercise Cases on TCTC Website Video Case Writing Scenarios Problem Solving in Your Writing Chapter 13: Finding and Obtaining Employment Chapter Learning Outcomes Real People, Real Writing Introduction Preparing for a Job Search Gather Information through Library, Internet, or Placement Center Research Gather Information through Interviews Gather Information through Professional Organizations, Meetings, Email Lists, and Electronic Bulletin Boards Apply for Work-Study, Internship, or Volunteer Programs Related to your Career Begin a Working Resume (or a Personal Data File) Are You a Job Hopper? Request Letters of Recommendation and References Begin Compiling a Dossier or Portfolio Begin your job Search Creating Employment-Related Documents Recommendation Request Letters Letters of Inquiry Resumes Online Resumes Scannable Resumes Ethics and Resumes Job Application Cover Letters Preparing for Job Interviews Gathering Information Anticipating Questions Mock Interviews Participating in Job Interviews Beginning of Interview Middle of Interview Conclusion of Interview Follow-up letters Negotiating and Accepting Job Offers Job Acceptance and Rejection Letters Acceptance Letters Rejection Letters Summary Concept Review Case Study Cases on the TCTC Web Site Video Case Writing Scenarios Problem Solving in Your Writing Chapter 14: Technical Definitions Chapter Learning Outcomes Real People, Real Writing Introduction Dictionary Definitions Kinds of Definitions Definitions that Describe Definitions that Compare & Contrast Definitions that Classify Definitions that Provide Examples Definitions that Illustrate with Visuals Writing Definitions and the Problem-Solving Approach Plan Research Draft Revise Distribute Defining Symbols and Signs Ethics and Definitions Full Disclosure Appropriate Style Common Mistakes in Creating Definitions Chapter Summary Concept Review Questions Case Study Video Case Studies Writing Scenarios Problem Solving in Your Own Writing Chapter 15: Technical Descriptions Chapter Learning Outcomes Real People, Real Writing Introduction Technical Specifications Components of Technical Descriptions Introduction of a Technical Description Background Parts and Characteristics Visuals in Technical Descriptions Composing Technical Descriptions Descriptive Detail Organizing Technical Descriptions Headings Parts Lists Ethics Objectivity Audience Analysis Alerts Usability Testing Summary Concept Review Questions Case Study Cases on the Web Video Case Writing Scenarios Problem Solving in Your Own Writing Chapter 16: Websites and Online Environments Learning Outcomes Real People, Real Writing Introduction Basic Differences Between Writing a Website and Writing a Print Document Size and Dimension Navigational Features Visual Components Multimedia Accessing Speed Intranet and Internet Web Pages Intranet Web Pages Internet Web Pages Web Terminology Web Page Web Browser URL Home Page Hypertext Link Interface Navigation Search Engine Site Architecture Site Map Server space Cookies Web Technologies HTML XHTML Tables and Frames CSS Web Authoring Software Javascript CGI CMS Plugins Ethics Accessibility Maintaining Company Image Informing the General Public Standard Web Page Guidelines Continuity and Branding Navigation Splash Page Home Page Nodes Sub Page Search Optimization and Meta-tags FAQ Site Map Color Organizing a Website Web Sites and Usability Navigation: Content Visuals Other Summary Concept Review Questions Case Study Cases on the TCTC Web Site Video Case Writing Scenarios Problem Solving in Your Writing Chapter 17: Technical Instructions Chapter Learning Outcomes Real People, Real Writing Introduction Ethics General Guidelines for Technical Instructions Organizing Instructions General Overview Title/Title Image Byline Date Introduction to Instructions Alerts/Special considerations Equipment Needed/Tools Parts Lists Steps Conclusion The Quick Reference Card Help Pages Be Concise Be Clear Be Thorough Be Direct, but Be Friendly Provide Examples Provide Links Make it Searchable Final Words on Help Pages Usability Design Summary Concept Review Questions Case Study Cases on the Web Video Case Writing Scenarios Solving Problems in Your Own Writing Chapter 18: "Manuals" Chapter Learning Outcomes Real People, Real Writing Introduction Types of Manuals Policy Manuals Procedures Manuals Operations Manuals Operators' Manuals Owners' or Users' Manuals Service and Maintenance Manuals Training Manuals Field Manuals Lab Manuals Manual Standards General Guidelines for Manuals Writers consider readers first and foremost when writing manuals Writers understand the function and purpose of the manual Writers develop detailed outlines and overviews of the manual before writing Writers understand their information sources Writers agree on divisions of labor in writing manuals Writers consider the format in which the manual will be produced. Writers test manuals through usability testing Manual Organization Front Matter Body Conclusion and End Matter Usability Updating Single Sourcing Manuals as Marketing and Public Relations Ethics Format and Design Summary Concept Review Questions Cases on the Web Video Case Writing Scenarios Solving Problems in Your Own Writing Chapter 19: Proposals and Requests for Proposals (RFPs) Chapter Learning Outcomes Real People, Real Writing Introduction Types of Proposals Internal and External Sole-Source Contracts Requests for Proposals (RFPs) Reading RFPs Writing RFPs RFP Ethics and Professionalism RFP Technology World Wide Web Databases and Lists RFPs and Communications Technologies PDFs Forms Proposals Sales Proposals Research and Grant Proposals Writing a Proposal General Guidelines for Writing Proposals Proposals and Technology Coffee Rings and Pretzel Crumbs Summary Concept Review Questions Case Study Case on the Web Video Case Writing Scenarios Problem Solving in Your Writing Chapter 20: Informal Reports Chapter Learning Outcomes Real People, Real Writing Introduction Informal Reportsshow more

About Sidney I. Dobrin

Sidney I. Dobrin is Associate Professor in the Department of English at the University of Florida. He has served as Director of Wriing and 9 years as the coordinator of the technical writing course. He is author and editor of more than a dozen books about writing. Christopher Keller is assistant professor of English at the University of Texas-Pan American, where he is the director of the composition program. He teaches courses in technical communication, rhetoric, and American nature writing and has published a number of articles and books, including "Writing Environments" (with Sid Dobrin) and "The Locations of Composition" (with Christian Weisser). Christian Weisser is Associate Professor of Rhetoric and Composition at the Harriet L. Wilkes Honors College of Florida Atlantic University, where he coordinates both the Writing Program and the Learning Resource Center. Christian is the author and editor of six books and nine articles about writing. He currently serves as Editor of Composition Forum, a peer-reviewed scholarly journal in rhetoric and composition.show more

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