Team Power : Managing Human Resources in the Hospitality Industry
For undergraduate-level courses in Hotel, Restaurant, and Institutional Management.Based on the author's extensive experience in the field, this is the first human resources management text to focus exclusively on the complexities of the hospitality industry. It deals comprehensively with the "ins and outs" of all the dimensions of caring and leading required of hospitality industry employees to achieve optimum performance. It explores the most relevant issues and modern approaches to HRM, with a focus on effective methods for building a winning team-the approach necessary to create the exceptional guest experience-the key to success in this highly competitive marketplace.
- Hardback | 361 pages
- 177.8 x 247.9 x 22.6mm | 739.37g
- 01 Jan 2001
- Pearson Education (US)
- Upper Saddle River, NJ, United States
About Noel C. Cullen
NOEL C. CULLEN has over thirty years' experience in the foodservice/hospitality/education and culinary arts fields as a culinarian, chef patron, executive chef, trainer, director of human resources, manager, and professor of hospitality and culinary administration.Noel holds the rare combination of culinary, foodservice, and education degrees, including the Licentiate of the City and Guilds of London Institute, a Master of Science degree in managerial technology, and a Doctor of Education degree from Boston University.In 1995, Noel was named "ACF National Educator of the Year." Additionally he is the recipient of three "Distinguished Visiting Chef Chairs" from Johnson & Wales University. In 1997, CHRIE awarded Noel the "Chef Herman Breihaupt Trophy" for excellence in hospitality education. Cullen has presented seminars on hospitality human resources management topics both nationally and internationally.Noel is an Associate Professor in the School of Hospitality Administration at Boston University, where he teaches culinary arts, food and beverage management, and human resources management.
Back cover copy
In today's quality-driven hospitality workplace, practices that encourage greater employee performance have become integrated into the way a hotel, restaurant, resort, or any other form of hospitality service organization does business.In order to succeed, and successfully grow, hospitality organizations are refocusing traditional approaches to "managing people." This refocus is necessitated by what has been referred to as the "paradigm shift" of hospitality human resource management.This paradigm shift is driven forward by forces outside of the hospitality industry. They include new designs for flatter organizations, more information sharing, the concept of empowerment, new training and induction models, and the changed expectations of employees. However, and most importantly, it is driven by the concept of "king customer" upon which much of the quality management movement is based. "Teamwork is the bedrock upon which all these concepts are based."Teamwork has become the dominant form of organizational design. The need to learn to become an effective team player and, indeed, becoming a team leader is critical to successful teamwork. Team Power explores the modern approach to leadership--a new approach that requires traditional "personnel managers" to think in a different way.Total Quality Management and the "Paradigm Shift"Human resource planning--organizing, coaching, and championingKey aspects of labor lawBuilding successful teamsEmpowerment and job enrichmentDeveloping a positive team and work climateRespect, corporate culture, and diversityMotivation and elements of leadershipChange: a step-by-step approachRecruitment and selection--avoiding discrimination in the hiring processApproaches to disciplinePreventing sexual harassment in the workplaceProblem solving and decision makingCompensation, benefits and labor costs, and employment regulations
Table of contents
1. Introduction. 2. Human Resources Planning: Towards Teamwork. 3. From Scientific Management to Team Building: A Historical Perspective. 4. Teamwork. 5. Creating a Vision and Building Superior Teams. 6. Total Quality Management. 7. Motivation. 8. Leadership. 9. Change. 10. Recruitment and Selection. 11. Reducing Team Member Turnover. 12. Training. 13. Understanding Human Behaviors. 14. Discipline. 15. Performance Appraisals. 16. Problem Solving and Decision Making. 17. Compensation, Benefits, and Labor Costs. 18. Communication. 19. Utilizing Time. 20. Preparing for Success. 21. Essential Employment Regulations. Glossary of Terms. Bibliography. Index.