Supporting Users and Troubleshooting a Microsoft Windows XP Operating System (Exam 70-271) Package

Supporting Users and Troubleshooting a Microsoft Windows XP Operating System (Exam 70-271) Package

  • Paperback

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Description

A complete program of textbook, lab manual, and software, this "Microsoft Official Academic Course" provides everything students need to build the knowledge and skills necessary to support end users and computers running the Windows XP operating system. In addition, this textbook will help students to prepare for the Microsoft Certified Desktop Support Technician examination 70-271: supporting users and troubleshooting a Microsoft Windows XP Operating System. The Microsoft Certified Desktop Support Technician is a new two exam credential available from Microsoft Learning. The certification is directed at the skills needed for working in a variety of environments, including corporate environments as well as support for home users via phone support, remote support, and retail counter support. A complete set of instructor resources supports the book.show more

Product details

  • Paperback
  • 214 x 276 x 14mm | 621.42g
  • John Wiley and Sons Ltd
  • John Wiley & Sons Inc
  • New York, United States
  • International student edition
  • 0470170603
  • 9780470170601

Table of contents

Chapter 1: Introduction to Desktop Support. Chapter 2: Installing Windows XP. Chapter 3: Supporting Local Users and Groups. Chapter 4: Supporting the Windows Desktop. Chapter 5: Supporting Windows XP File and Folder Access. Chapter 6: Installing and Managing Hardware. Chapter 7: Supporting Display Devices, I/O Devices, and ACPI. Chapter 8: Supporting Storage Devices in Windows XP. Chapter 9: Managing Local and Network Print Devices in Windows XP. Chapter 10: Supporting Network Connectivity. Chapter 11: Supporting Internet Explorer in Windows XP. Chapter 12: Monitoring System Performance in Windows XP.show more

Author information

Microsoft Corporation Founded in 1975, Microsoft (Nasdaq MSFT ) is the worldwide leader in software for personal and business computing. The company offers a wide range of products and services designed to empower people through great software any time, any place and on any device.show more