Supervision in the Hospitality Industry Leading Human Resources 7E

Supervision in the Hospitality Industry Leading Human Resources 7E

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Supervision in the Hospitality Industry: Leading Human Resources, 7th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. The text is enhanced from previous issues with more industry examples and the addition of key word definitions. It offers several new chapters on topics such as supervisors as leaders; goal setting; supervisory communication; suggestions for improving communications and social media communications; drivers of diversity; multiculturalism; social media recruiting; hiring suggestions; evaluating on-the-job performance and performance improvement; behaviors of leaders; team building; teaching methods for training; causes of conflict in the workplace; critical thinking example and question on discipline; supervising employees; supervisors delegating; and common mistakes in more

Product details

  • Hardback | 528 pages
  • 193.04 x 236.22 x 33.02mm | 1,111.3g
  • John Wiley & Sons Inc
  • New York, United States
  • English
  • 7th ed.
  • 1118071786
  • 9781118071786
  • 515,251

Back cover copy

A Road Map to Being a Successful Manager in the Foodservice and Lodging Industries The hospitality industry is founded on the quality of service produced by its employees, and it is the people supervising these employees who hold the keys to the operation's success. By providing fundamental and comprehensive information on the various elements of a supervisor's role, this updated "Seventh Edition" of "Supervision in the Hospitality Industry" provides comprehensive coverage of the principles, theories, and decision-making skills required to manage a workforce to profitable results. Practical, concrete, and results-oriented, "Supervision in the Hospitality Industry, Seventh Edition" spotlights real-life solutions to everyday challenges. With applicable concepts, theories, and principles, supervisors and leaders can meet the demands of today's rapidly advancing hospitality industry. Along with new industry examples, profiles, key word definitions, and web-based activities, the "Seventh Edition" has also been restructured into four parts: Supervision: Two new chapters on supervisory management and leadership, and new sections on supervisory communication and effective goal-setting. Equal Opportunity, Diversity, Recruiting, and Performance Standards: Expanded coverage of multiculturalism in the workplace, and added discussion of social media hiring and recruiting. Creating a Positive Work Environment: New sections on leadership behaviors, team building, training programs, and conflict in the workplace. Maintaining High Performance: A New chapter on supervisory delegation. Discover your own unique management style by mastering the basic principles and utilizing the creative problem-solving methods presented in this revamped "Supervision in the Hospitality Industry, Seventh Edition."show more

About John R. Walker

John R. Walker, DBA, CHA, FMP, is a Fulbright Senior Specialists and the McKibbon Professor of Hotel and Restaurant Management in the School of Hotel and Restaurant Management at the University of South Florida, more

Table of contents

Preface xi Part 1. Supervision 1 Chapter 1. The Supervisor as Manager 3 Chapter 2. The Supervisor as Leader 39 Chapter 3. Planning, Organizing, and Goal Setting 67 Chapter 4. Communicating Effectively 101 Part 2. Equal Opportunity, Diversity, Recruitment, and Performance Standards 139 Chapter 5. Equal Opportunity Laws and Diversity 141 Chapter 6. Recruitment, Selection, and Orientation 167 Chapter 7. Performance Effectiveness 213 Part 3. Creating a Positive Work Environment 257 Chapter 8. Motivation 259 Chapter 9. Supervising Teams, Teambuilding, and Coaching 297 Chapter 10. Employee Training and Development 327 Chapter 11. Conflict Management, Resolution, and Prevention 361 Part 4. Maintaining High Performance 379 Chapter 12. Discipline 381 Chapter 13. Decision Making and Control 423 Chapter 14. Delegating 455 Glossary 479 Index 491show more

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