Supervision Skills for the Service Industry

Supervision Skills for the Service Industry : How to Do It

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Supervision Skills for the Service Industry: How to Do It is a practical guide for managers, supervisors, or students aspiring to work in the service business. This book is organized into three parts: *Conceptual knowledge required for effective supervision *Practical or applied skills for supervisors to use on the job *Job search strategies and how to be a supervisor in a real-life scenario Filled with features that enhance the reader's experience: *Chapter-opening, "In the Real World," vignettes *Performance-based learning objectives *Key terms bolded in the text and defined in the text margins *Timely articles in each chapter drawn from the Hospitality News newspapers *Mini-cases *Questions for discussion *Key terms lists *Chapter quizzes *Chapter conclusions with more "In the Real World" vignettes
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Product details

  • Paperback | 176 pages
  • 203.2 x 246.4 x 2.5mm | 340.2g
  • Pearson
  • Upper Saddle River, NJ, United States
  • English
  • New.
  • 0131100955
  • 9780131100954

Back cover copy

"Supervision Skills for the Service Industry: How to Do It" is a practical guide for managers, supervisors, or students aspiring to work in the service business. This book is organized into three parts: Conceptual knowledge required for effective supervision Practical or applied skills for supervisors to use on the job Job search strategies and how to be a supervisor in a real-life scenario Filled with features that enhance the reader's experience: Chapter-opening, "In the Real World," vignettes Performance-based learning objectives Key terms bolded in the text and defined in the text margins Timely articles in each chapter drawn from the Hospitality News newspapers Mini-cases Questions for discussion Key terms lists Chapter quizzes Chapter conclusions with more "In the Real World" vignettes
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Table of contents

Preface


Part 1 - What the Supervisor Needs to Know


Chapter 1 - Development of a Service Prospective


Chapter 2 - Career Development through Personal Transformation


Chapter 3 - Leadership and the Supervision of Service


Chapter 4 - Employee Motivation


Part II - What the Supervisor Needs to Do


Chapter 5 - Supervisory Communication


Chapter 6 - Employee Training


Chapter 7 - Employee Complaints and Grievances


Chapter 8 - Employee Counseling and Discipline


Chapter 9 - Building Teams


Chapter 10 - Measuring Performance


Part III - How to Do It


Chapter 11 - Getting a Job of Promotion


Chapter 12 - Putting it All Together


Glossary


Index
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About Dana V. Tesone

D. V. Tesone, Ph.D., is an Assistant Professor of Hospitality Technology in the Rosen School of Hospitality Management at the University of Central Florida. In addition to his work as an academician, Dr. Tesone has more than twenty years of hands-on experience in hotels, resorts, country clubs, restaurants, nightclubs and casinos.
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