Supervision : Diversity and Teams in the Workplace
Discusses specific supervisory tools in detail, the development of strong interpersonal skills, and how to effectively supervise a diverse workforce and teams. Explains management principles and theories -- then translates these concepts into practical tools that can be used in actual on-the-job management situations. Integrates teamwork, quality and ethical themes throughout and looks at reengineering, diversity and international applications in each chapter. Offers over 100 new examples from dozens of well-known U.S. and international companies, plus all-new case studies. Now discusses executing supervisory functions with and through teams; security; the Internet; reengineering concepts; stretch goals, scoreboarding for results; changing leadership styles, and much more.
- Hardback | 608 pages
- 205.74 x 256.54 x 27.94mm | 1,292.73g
- 11 Jun 1999
- Pearson Education (US)
- United States
- 9th edition
Table of contents
1. The Supervisors Special Role. 2. You and Your Future. 3. Management Concepts. 4. Management Functions. 5. Communications. 6. Managing Change and Stress. 7. Human Motivation. 8. Building Relationships with Individuals. 9. Supervising Groups. 10. Leadership and Management Styles. 11. Selection and Orientation. 12. Training. 13. The Appraisal Process. 14. Discipline. 15. Complaints, Grievances, and the Union. 16. Security, Safety, and Health. Appendix. Glossary. Index.