Successful Manager's Handbook

Successful Manager's Handbook

3.68 (16 ratings by Goodreads)
  • Hardback

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Description

This text is a practical guide to effective management techniques, aimed at all managers seeking to improve in key areas of performance. It combines the work of experts in an easy-to-follow, practical format, including over 1200 power tips for boosting the efficiency of your team. Topics covered include: getting organized; writing effectively; thinking creatively; influencing people; developing NLP skills; dealing with difficult people; appraising staff; managing public relations and putting customers first.show more

Product details

  • Hardback | 864 pages
  • 148 x 214 x 54mm | 1,719.13g
  • Dorling Kindersley Ltd
  • DK
  • London, United Kingdom
  • 1200 illustrations, charts, diagrams
  • 0751337358
  • 9780751337358
  • 2,136,142

Table of contents

Getting organized: perparing to do it now; taking action now; deciding logically; managing information; learning from experience. Writing effectively: writing clearly; understanding the basics; structuring your writing; using everyday formats. Thinking creatively: understanding creativity; developing creativity; using a creative approach; working with others. Influencing people: understanding influence; managing yourself; presenting ideas; exercising influence. Developing NLP skills: thinking about performance; improving your performance; helping others to improve; continuing to improve. Dealing with difficult people: understanding difficult people; assessing your options; working for co-operation; dealing with conflict. Appraising staff: understanding the purpose; preparing to appraise; managing the appraisal; following up the appraisal. Managing public relations: understanding public relations; developing PR skills; working with the media; producing publicity. Putting customers first: understanding customers; reviewing your approach; delivering satisfaction; improving performance. Managing globally: succeeding as a global manager; managing relationships; working practices; leading global teams. Balancing work and life: assessing success; understanding yourself; making changes; sustaining balance. Managing your career: mapping the future; exploring career options; developing your career; achieving career success.show more

Rating details

16 ratings
3.68 out of 5 stars
5 19% (3)
4 38% (6)
3 38% (6)
2 6% (1)
1 0% (0)
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