Sorting Letters, Sorting Lives

Sorting Letters, Sorting Lives : Delivering Diversity in the United States Postal Service

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Linda Benbow examines the organizational culture and various levels of diversity found in an urban United States Postal Service mail processing facility. She shows how employee perceptions of social differences and their interactions with coworkers contributes to their identity and work life within the organization. Painting detailed portraits of race, social class, and gender in a mail processing facility, Benbow looks at ways employees from different backgrounds relate to one another, identifying the issues and occasions that provoke conflict, the ways that participants view one another, and the forces and strategies that mitigate and conciliate more

Product details

  • Hardback | 266 pages
  • 152.4 x 231.14 x 22.86mm | 566.99g
  • Lexington Books
  • Lanham, MD, United States
  • English
  • 0739134744
  • 9780739134740

Review quote

Written in a clear and jargon-free style, this work explores an agency that is important to everyone, but has probably not been thought about beyond one's occasional journey to a post office to retrieve or send material. The interview data add important depth and richness to the work, and it should draw the attention of scholars of race, work and occupations, and gender. The ultimate power of this book rests in not simply pointing out that racism and sexism are alive in the postal service, but in stating what it means for these conditions to exist particularly in that service. -- Alford A. Young Jr., University of Michiganshow more

About Linda B. Benbow

Linda B. Benbow is an adjunct lecturer in social sciences for the New School for Social Resources at the College of New more