Service Quality Management

Service Quality Management

  • Paperback
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This book will guide you through the Quality principles for your service organization. Form establishing the most effective organizational structure, planning your deliverables, to controlling your processes for maximum efficiency. Chapters include: 1. Organizing for Quality 2. Planning for Quality 3. Controlling for Quality 4. Staffing for Quality 5. Motivating for Quality And more...
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Product details

  • Paperback | 103 pages
  • 216 x 280mm
  • London, United Kingdom
  • 0557047013
  • 9780557047017