Service Delivery: Part 17

Service Delivery: Part 17

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This publication is the second element in the new ITIL Infrastructure Library, it covers aspects that service providers must take into consideration. Issues covered include: service level management; financial management for IT services; and IT service continuity more

Product details

  • Paperback | 391 pages
  • 210 x 296 x 22mm | 1,478.73g
  • The Stationery Office Books (Agencies)
  • TSO
  • London, United Kingdom
  • English
  • figs., graphs, tables
  • 0113300174
  • 9780113300174
  • 1,123,032