Say the Magic Words : How to Get What You Want from the People Who Have What You Need
Anyone whoÂ's tried booking a hotel room, talking with their childÂ's teacher, or buying a new car knows that encounters that used to be simple now feel like micro-excursions to a foreign country. Now a proven master of the popular reference book gives readers a passport to those daily encounters. Each chapter is a crash course in the culture of a specific field, its buzz-words, its policies, and the attitudes of its insiders. Here are the Âmagic wordsÂ that unlock information and secure cooperationÂand the Âabsolute no- noÂ'sÂ that guarantee nothing but grief. The insights come directly from the pros, and their advice is both entertaining and unnervingly candid. A combination of Home Comforts and Getting to Yes, Say the Magic Words is an indispensable resource. Includes information on: attorneys, car dealers, doctors, hairstylists, hotel reservation agents, landlords, nannies, mechanics, real estate brokers, therapists, teachers, and many more
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- Paperback | 324 pages
- 127 x 195.6 x 20.3mm | 226.8g
- 01 May 2005
- Penguin Books
- United States
- Illustrations, unspecified
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