Say the Magic Words

Say the Magic Words : How to Get What You Want from the People Who Have What You Need

2.75 (8 ratings by Goodreads)
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Anyone whoÂ's tried booking a hotel room, talking with their childÂ's teacher, or buying a new car knows that encounters that used to be simple now feel like micro-excursions to a foreign country. Now a proven master of the popular reference book gives readers a passport to those daily encounters. Each chapter is a crash course in the culture of a specific field, its buzz-words, its policies, and the attitudes of its insiders. Here are the “magic words” that unlock information and secure cooperation—and the “absolute no- noÂ's” that guarantee nothing but grief. The insights come directly from the pros, and their advice is both entertaining and unnervingly candid. A combination of Home Comforts and Getting to Yes, Say the Magic Words is an indispensable resource. Includes information on: attorneys, car dealers, doctors, hairstylists, hotel reservation agents, landlords, nannies, mechanics, real estate brokers, therapists, teachers, and many more
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Product details

  • Paperback | 324 pages
  • 127 x 195.6 x 20.3mm | 226.8g
  • Penguin Books
  • United States
  • English
  • Illustrations, unspecified
  • 0142002127
  • 9780142002124
  • 1,519,661

Rating details

8 ratings
2.75 out of 5 stars
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4 25% (2)
3 25% (2)
2 50% (4)
1 0% (0)
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