Routledge Handbook on Information Technology in Government
22%
off

Routledge Handbook on Information Technology in Government

Edited by  , Edited by 

Free delivery worldwide

Available. Dispatched from the UK in 2 business days
When will my order arrive?

Description

The explosive growth in information technology has ushered in unparalleled new opportunities for advancing public service. Featuring 24 chapters from foremost experts in the field of digital government, this Handbook provides an authoritative survey of key emerging technologies, their current state of development and use in government, and insightful discussions on how they are reshaping and influencing the future of public administration. This Handbook explores:








Key emerging technologies (i.e., big data, social media, Internet of Things (IOT), GIS, smart phones & mobile technologies) and their impacts on public administration







The impacts of the new technologies on the relationships between citizens and their governments with the focus on collaborative governance







Key theories of IT innovations in government on the interplay between technological innovations and public administration







The relationship between technology and democratic accountability and the various ways of harnessing the new technologies to advance public value







Key strategies and conditions for fostering success in leveraging technological innovations for public service





This Handbook will prove to be an invaluable guide and resource for students, scholars and practitioners interested in this growing field of technological innovations in government.
show more

Product details

  • Hardback | 396 pages
  • 171 x 248 x 25.4mm | 839g
  • ROUTLEDGE
  • London, United Kingdom
  • English
  • 34 Line drawings, black and white; 2 Halftones, black and white; 49 Tables, black and white; 36 Illustrations, black and white
  • 1138925675
  • 9781138925670

Table of contents

Introduction





Chapter 1: The Promises and Opportunities of Information Technology in Government


Yu-Che Chen and Michael J. Ahn





Section I: Theories of Information Technology (IT) Innovations in Government





Chapter 2: Transforming Government Services over Time: Meanings, Impacts, and Implications for Citizen - Government Relationships


Miriam Lips





Chapter 3: Information Policies: Value-oriented, Instrumental and Managerial Choices for Governing an Information Society


Sharon Dawes





Chapter 4: An Integrative Framework for Effective Use of Information and Communication Technologies (ICTs) for Collaborative Public Service Networks


Yu-Che Chen





Chapter 5: Using System Dynamics for the Analysis of Complex Social Problems and Public Policy Alternatives: Fundamentals and Recommendations


Luis F. Luna-Reyes, J. Ramon Gil-Garcia, Eliot Rich, and David F. Andersen





Section II: Emerging Technologies and Their Applications for Government





Chapter 6: Big data and local performance management: the Experience of Kansas City, Missouri
Alfred Ho, Kate Bender, Julie Steenson, and Eric Roche





Chapter 7: Mobile Location Based Service (LBS) Apps for Public Sector: Prospects and Challenges


Sukumar Ganapati





Chapter 8: Internet of Things for Public Service: Innovative Practice in ChinaJian-Chuan Zhang, Xiao Zhang, and Zhicheng Wang





Chapter 9: Big Data Analysis on Public Opinion: A Case Study on the Policy Formation of Free Economic Pilot Zones in Taiwan


Hsien-Lee Tseng, Pin-Yu Chu, and Tong-Yi Huang





Section III: Technology-enabled Cross-boundary Collaboration and Governance





Chapter 10: Citizen Trust in Government as a Two-way Process: The Role of Government Performance, E-Government and Citizen Attributes


Seung-Hwan Myeong and Michael J. Ahn





Chapter 11: Social Media Communication Modes in Government


Ines Mergel





Chapter 12: Resident-Government Engagement via New Technologies


Georgette Dumont





Chapter 13: Civic Hacking: Citizens Creating New Digital Government Interfaces


Lora Frecks





Section IV: Advancement of Democratic Accountability and Public Values





Chapter 14: Catching On and Catching Up: Developments and Challenges in E-Participation in Major U.S. Cities


Karen Mossberger, Yonghong Wu, and Benedict Jimenez





Chapter 15: Navigating the Open Government Comfort Zone for the Effective Use of Open Data


Younhee Kim





Chapter 16: Technology, Transparency, and Local Government: Assessing the Opportunities and Challenges


Greg Porumbescu, Peter Schaak, and Erica Ceka





Chapter 17: Protection of Personally Identifiable Information in Government: A Survey of US Regulatory Framework and Emerging Technological Challenges


Anna Ya Ni





Chapter 18: An Exploratory Study of E-participation Technology Adoption by Citizens


Jooho Lee





Section V: Advancement of Public Service through Technological Innovations





Chapter 19: Providing Critical Emergency Communications via Social Media Platforms: Multiple Case Study


DeeDee Bennett





Chapter 20: An Analysis of Main Attributes for Governance in Smart Cities


Manuel Pedro Rodriguez Bolivar





Chapter 21: Cyberinfrastructure for Collaborative Scientific Networks: Institutional Design and Management Strategies


Yu-Che Chen and Rich Knepper





Chapter 22: E-Government in China


Nan Zhang and Zuejiao Zhao





Chapter 23: E-government Innovations in South Korea: Lessons from the Leading E-government Nation


Michael J. Ahn





Conclusion





Chapter 24: Conclusion - The Future of Information Technology and Government


Michael J. Ahn and Yu-Che Chen
show more

Review quote

'IT remains underemphasized in government. Finally, an invaluable source taking a comprehensive view on this topic. Governments are information intensive by nature. This book contains amazing insights from theory, stories and cases. IT is at the very heart of government functioning. Advancing this requires combining theoretical and practical insights which are covered in this book.' - Marijn Janssen, Delft University of Technology


'Ubiquitous computing means the transformation of government for the information age. This volume brings together a wide range of expert research and reflections on innovative practice across the spectrum of digital government. It covers issues from smart cities to emergency management, from citizen participation to hacking, and includes conceptual frameworks as well as detailed case studies. It brings the reader a bird's eye view of the current state of play regarding information technology in government. Every serious researcher will want to consult this volume'. - Jane Fountain, University of Massachusetts Amherst and National Center for Digital Governmentã





'In summary, I find this book very informative. It includes many topical subjects that simply are not found in most books. This book provides an excellent overall summary, and compiles a lot of world-class thinking about delivering information technology in to governments. For that reason is an excellent reference in addition to being a high quality text useful for civic and government studies where technology and techno-social issues are being discussed. This book can serve as the basis for beginning many discussions and for providing training and education in government information technology needs and approaches. In my view, this is essential reading and readers will learn a lot from it.' - Jeff Thurston, 3D Visualization World Magazine
show more

About Yu-Che Chen

Yu-Che Chen is the director of the Global Digital Governance Lab and associate professor of digital governance in the School of Public Administration at University of Nebraska at Omaha. His current research interests are collaborative digital governance, big data analytics, cyberinfrastructure, smart city, and digital government performance.








Michael J. Ahn is an assistant professor of public policy and public affairs in UMass Boston's McCormack Graduate School of Policy and Global Studies. His research interests include: digital government, technological innovations in government, public policy communication, and public affairs education. Michael's current research projects on digital government focus on topics such as civic technology, smart city, technology-enabled government call centers, social media use in government, and the effectiveness of IT training in public administration programs.
show more