The Routledge Handbook of Language in the Workplace

The Routledge Handbook of Language in the Workplace

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Description

The Routledge Handbook of Language in the Workplace provides a comprehensive survey of linguistic research on language in the workplace written by top scholars in the field from around the world. The Handbook covers theoretical and methodological approaches, explores research in different types of workplace settings, and examines some key areas of workplace talk that have been investigated by workplace researchers. Issues of identity have become a major focus in recent workplace research and the Handbook highlights some core issues of relevance in this area, such as gender, leadership, and intercultural communication. As the field has developed, applications of workplace research for both native and non-native speakers have emerged. Insights can inform and improve input from practitioners training workers in a range of fields and across a variety of contexts, and the Handbook foregrounds some of the ways workplace research can do this. This is an invaluable resource for researchers and graduate students interested in learning more about workplace discourse.
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Product details

  • Hardback | 444 pages
  • 171 x 248 x 31.75mm | 930g
  • ROUTLEDGE
  • London, United Kingdom
  • English
  • 10 Tables, black and white
  • 1138915858
  • 9781138915855
  • 1,902,604

Table of contents

Preface


Meredith Marra and Jo Angouri


Acknowledgements





Introduction
Bernadette Vine





Section I: Theoretical and Methodological Approaches


1 Interactional Sociolinguistics
Cynthia Gordon and Joshua Kraut


2 Conversation Analysis
Merran Toerien


3 Critical Discourse Studies
Veronika Koller


4 Linguistic Ethnography
Nick Wilson


5 Corpus Linguistics
Michael Handford


6 (Im)politeness Theory
Michael Haugh and Yasuhisa Watanabe


7 Rapport Management
Jeannie Fletcher


8 Social Constructionism
Mariana Lazzaro-Salazar


9 Communities of Practice
Brian W. King


10 Genre Theory
Kieran A. File





Section II: Different Workplace Settings


11 Corporate Settings
Dorien Van De Mieroop and Jonathan Clifton


12 Language in Blue-Collar Workplaces
Dorte Lonsmann and Kamilla Kraft





13 Language in Legal Settings
Bronwen Innes


14 Service Encounters
J. Cesar Felix-Brasdefer


15 Call Centre Discourse
Jon S. Y. Hui


16 Genetic Counselling
Olga Zayts





Section III: Key Areas of Workplace Talk


17 Directives in Workplace Discourse
Junko Saito and Haruko Minegishi Cook


18 Relational Talk at Work
Julien C. Mirivel and Ryan Fuller


19 Humour in the Workplace
Bernie Chun Nam Mak


20 Workplace Narratives
Hans J. Ladegaard


21 Miscommunication at Work
Maria Stubbe


22 Conflict Talk
Almut Koester


23 Argumentation in the Workplace
Jerome Jacquin


24 Interpreting in the Workplace
Chase Wesley Raymond





Section IV: Identity and the Workplace


25 Gender and the Workplace
Louise Mullany and Melissa Yoong


26 Leadership
Stephanie Schnurr


27 Intercultural Communication in the Workplace
Janet Holmes


28 Identity in the Workplace in a Context of Increasing Multilingualism
Georges Ludi


29 Men's Talk in Women's Work: Doing Being a Nurse
Joanne McDowell


30 Professional Identity Construction: Cabin Crew Discourse
Barbara Clark





Section V: Applications


31 Vocational Education
Stefano A. Losa


32 Gender, Language, and Leadership: Enabling Women Leaders
Judith Baxter


33 Language Preparation for Internationally Educated Professionals
Julie Kerekes


34 Language Learning On-the-Job
Lynda Yates
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Review quote

"This handbook provides a superb overview of the field of language and communication in the workplace. Written in a highly accessible style, its five main sections offer a comprehensive picture of this multifaceted field, with each of the section chapters explaining historical background as well as current research and developments. I'll definitely be referring to it regularly. Very highly recommended!"
Helen Spencer-Oatey, University of Warwick, UK
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About Bernadette Vine

Bernadette Vine is Research Fellow on the Wellington Language in the Workplace Project (www.victoria.ac.nz/lwp/) and Corpus Manager for the Archive of New Zealand English, both based at the School of Linguistics and Applied Language Studies in Victoria University of Wellington, New Zealand. Bernadette's research interests include workplace communication, leadership, and New Zealand English.
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