The Routledge Handbook of Language in the Workplace

The Routledge Handbook of Language in the Workplace

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The Routledge Handbook of Language in the Workplace provides a comprehensive survey of linguistic research on language in the workplace written by top scholars in the field from around the world. The Handbook covers theoretical and methodological approaches, explores research in different types of workplace settings, and examines some key areas of workplace talk that have been investigated by workplace researchers. Issues of identity have become a major focus in recent workplace research and the Handbook highlights some core issues of relevance in this area, such as gender, leadership, and intercultural communication. As the field has developed, applications of workplace research for both native and non-native speakers have emerged. Insights can inform and improve input from practitioners training workers in a range of fields and across a variety of contexts, and the Handbook foregrounds some of the ways workplace research can do this. This is an invaluable resource for researchers and graduate students interested in learning more about workplace more

Product details

  • Hardback | 444 pages
  • 171 x 248mm
  • Taylor & Francis Ltd
  • London, United Kingdom
  • English
  • 10 Tables, black and white
  • 1138915858
  • 9781138915855
  • 961,157

About Bernadette Vine

Bernadette Vine is Research Fellow on the Wellington Language in the Workplace Project ( and Corpus Manager for the Archive of New Zealand English, both based at the School of Linguistics and Applied Language Studies in Victoria University of Wellington, New Zealand. Bernadette's research interests include workplace communication, leadership, and New Zealand more

Table of contents

Preface Meredith Marra and Jo Angouri Acknowledgements IntroductionBernadette Vine Section I: Theoretical and Methodological Approaches 1 Interactional SociolinguisticsCynthia Gordon and Joshua Kraut 2 Conversation AnalysisMerran Toerien 3 Critical Discourse StudiesVeronika Koller 4 Linguistic EthnographyNick Wilson 5 Corpus LinguisticsMichael Handford 6 (Im)politeness TheoryMichael Haugh and Yasuhisa Watanabe 7 Rapport ManagementJeannie Fletcher 8 Social ConstructionismMariana Lazzaro-Salazar 9 Communities of PracticeBrian W. King 10 Genre TheoryKieran A. File Section II: Different Workplace Settings 11 Corporate SettingsDorien Van De Mieroop and Jonathan Clifton 12 Language in Blue-Collar WorkplacesDorte Lonsmann and Kamilla Kraft 13 Language in Legal SettingsBronwen Innes 14 Service EncountersJ. Cesar Felix-Brasdefer 15 Call Centre DiscourseJon S. Y. Hui 16 Genetic CounsellingOlga Zayts Section III: Key Areas of Workplace Talk 17 Directives in Workplace DiscourseJunko Saito and Haruko Minegishi Cook 18 Relational Talk at WorkJulien C. Mirivel and Ryan Fuller 19 Humour in the WorkplaceBernie Chun Nam Mak 20 Workplace NarrativesHans J. Ladegaard 21 Miscommunication at WorkMaria Stubbe 22 Conflict TalkAlmut Koester 23 Argumentation in the WorkplaceJerome Jacquin 24 Interpreting in the WorkplaceChase Wesley Raymond Section IV: Identity and the Workplace 25 Gender and the WorkplaceLouise Mullany and Melissa Yoong 26 LeadershipStephanie Schnurr 27 Intercultural Communication in the WorkplaceJanet Holmes 28 Identity in the Workplace in a Context of Increasing MultilingualismGeorges Ludi 29 Men's Talk in Women's Work: Doing Being a NurseJoanne McDowell 30 Professional Identity Construction: Cabin Crew DiscourseBarbara Clark Section V: Applications 31 Vocational EducationStefano A. Losa 32 Gender, Language, and Leadership: Enabling Women LeadersJudith Baxter 33 Language Preparation for Internationally Educated ProfessionalsJulie Kerekes 34 Language Learning On-the-JobLynda Yatesshow more