Retail 2000

Retail 2000

  • Hardback

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Description

This pack provides a comprehensive training scheme to be used by Fullemploy, the training organization for retail and distributive trades. It gives a broad based training for the retail industry which is applicable to the increasing range and variety of outlets in existence. Retailing makes up a large proportion of the British economy, and urban areas in particular are continually expanding and changing their range of retail outlets. There is a corresponding growth in the need for a trained and effective workforce. To date, the scheme has experienced a lack of concrete resources. This pack hopes to remedy this, and is part of a programme to develop training schemes in the inner cities.show more

Product details

  • Hardback | 326 pages
  • 250 x 312mm | 1,470g
  • Palgrave MacMillan
  • Basingstoke, United Kingdom
  • 15ill.
  • 0333523369
  • 9780333523360

Table of contents

Part 1 Introduction to retailing: the nature of retailing; how a retail business works; the future of retailing; the role of advertising; finding a job. Part 2 Up front: qualities of sales staff; customer relations; till skills; maintaining and handling stock; display and merchandising; controlling losses; health and safety; consumer law. Part 3 Behind the scenes: stock order and records; handling stock; controlling losses; health and safety; consumer law; qualities of stockroom staff; the function of the office. Appendices: demand-led training; accreditation requirements; examples of retail courses; profiling; checklist of equipment; visiting speakers; resources and references.show more