Reporting Technical Information

Reporting Technical Information

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The leading text in technical writing, Reporting Technical Information introduces students to all aspects of technical communication, including letters, proposals and progress reports, recommendation reports, research reports, instructions, and oral reports. Continuing the esteemed tradition of its predecessors, the tenth edition provides students with a solid foundation in technical communication and adds material on the most recent developments in the field. Through accessible language, challenging exercises, and realistic examples, Reporting Technical Information, 10/e, begins with the basic strategies of composing and writing, progresses to techniques of technical communication, and closes by applying those techniques to document creation and design. Documentation instructions include Chicago and APA styles, as well as a guide for citing the Internet as a source. The book also offers detailed coverage of the latest technology in electronic communication, including material on writing collaboratively via e-mail, synchronous discussions, and FTP sites.
The tenth edition features four new chapters: * Chapter 6, Writing Ethically, provides realistic exercises dealing with ethical dilemmas, guides students to relevant Web sites, and includes illustrative material from the codes of various professional groups. * Chapter 7, Writing for International Readers, offers a concise yet comprehensive introduction to the differences among world cultures and the effects of these differences on communication. It covers such issues as the importance of personal relationships, individualism versus collectivism, various views of truth, and the power and value of time. * Chapter 8, Gathering, Evaluating, and Documenting Information, helps students formulate research questions and points them to several sources of information including interviewing, the electronic library catalog, indexes, and the Internet. * Information on empirical research reports is now broken out into a separate chapter (Chapter 17).
Keeping pace with the latest technology and research, this new edition provides information on such topics as when to use e-mail (rather than conventional letters and memos), writing for a specific audience, using illustrations, and searching the Internet for information on jobs and potential employers. Each chapter opens with a real-world scenario that shows students how the information in the chapter applies to an on-the-job situation. Comprehensive and up-to-date, the tenth edition of Reporting Technical Information maintains the reputation of an exceptional text for courses in technical and professional writing and communication. Visit the companion website at www
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Product details

  • Paperback | 716 pages
  • 176.3 x 246.9 x 22.6mm | 1,088.63g
  • New York, United States
  • Revised
  • 10th Revised edition
  • numerous charts and line drawings in halftone and full colour
  • 0195146123
  • 9780195146127

Table of contents

* Each chapter ends with Exercises; Preface; 1. AN OVERVIEW OF TECHNICAL WRITING; Some Matters of Definition; The Substance of Technical Writing; The Nature of Technical Writing; The Attributes of Good Technical Writers; The Qualities of Good Technical Writing; A Day in the Life of Two Technical Writers; Marie Enderson: Computer Specialist and Occasional Technical Writer; Ted Freedman: Technical Writer and Company Editor; PART I. FOUNDATIONS; 2. COMPOSING; Situational Analysis; Topic and Purpose; Audience and Persona; Discovery; Brainstorming; Using Arrangement Patterns for Discovery; Other Successful Discovery Techniques; Arrangement; Drafting and Revising; The Rough Draft; Revision; Editing; Checking Mechanics; Checking Documentation; Checking Graphics; Checking Document Design; Editing with Word Processing Programs; 3. WRITING COLLABORATIVELY; Planning; Drafting; Dividing the Work; Drafting in Collaboration; One Person Doing the Drafting; Revising and Editing; Revising; Editing; Collaboration in the Workplace; Collaboration on the Internet; E-Mail; FTP Sites; Synchronous Discussions; Group Conferences; Conference Behavior; Group Roles; 4. WRITING FOR YOUR READERS; Goals of Communication; The Planning Process; Determining Your Readers; Asking Questions to Analyze Your Readers; Determining Your Purpose; Understanding Your Role as a Writer; Planning the Content; Anticipating the Context in which Your Writing Will Be Received; Thinking about Your Readers: A Summary of Considerations; 5. ACHIEVING A READABLE STYLE; The Paragraph; The Central Statement; Paragraph Length; Transitions; Lists and Tables; Clear Sentence Structure; Sentence Length; Sentence Order; Sentence Complexity and Density; Active Verbs; Active and Passive Voice; First-Person Point of View; A Caution about Following Rules; Specific Words; Pomposity; Empty Words; Elegant Variation; Pompous Vocabulary; Good Style in Action; Choosing a Style for International Readers; 6. WRITING ETHICALLY; Understanding Ethical Behavior; What Makes an Act Unethical?; Why Should We Act Ethically?; Recognizing Unethical Communication; Plagiarism; Deliberately Using Imprecise or Ambiguous Language; Making False Implications; Manipulating the Data; Using Misleading Visuals; Behaving Ethically; Dealing with Unethical Behavior in Others; 7. WRITING FOR INTERNATIONAL READERS; Establishing a Perspective on International Communication; Understanding Readers from Various Cultures; Individualism versus Collectivism: Valuing Either Individuals or Groups; Separation of Business and Private Relationships; Power Distance between Social Ranks; Universal or Relative View of Truth; Whether the Entire Message Is Contained in the Text; Whether Uncertainty Is to Be Avoided or Accepted; The Power and Value of Time; Masculine versus Feminine; Considering Culture in the Planning Process; Example International Documents for Examination; Writing Business Communications to Readers in Other Cultures; Culture and Graphics; A Final Word; Guides to Doing Business in Cultures around the World; PART II. TECHNIQUES; 8. GATHERING, EVALUATING, AND DOCUMENTING INFORMATION; Asking the Right Questions; Looking for Answers; Interviews; Newsgroups; World Wide Web; Library; Evaluating Answers; Citing Sources; 9. PRESENTING INFORMATION; Chronology; Topical Organization; Exemplification; Analogy; Classification and Division; Definition; Sentence Definition; Extended Definition; Placement of Definitions; Description; Visual Language; Mechanism Description; Process Description; 10. ANALYZING INFORMATION; Classical Argument; Major Proposition; Minor Propositions and Evidence; Organization; Pro and Con; Induction and Deduction; Induction; Deduction; Logical Fallacies; Comparison; Alternatives; Criteria; Toulmin Logic; Applying Toulmin Logic; Arranging Your Argument for Readers; 11. DOCUMENT DESIGN; Understanding the Basics of Document Design; Know What Decisions You Can Make; Choose a Design That Fits Your Situation; Plan Your Design from the Beginning; Reveal Your Design to Your Readers; Keep Your Design Consistent; Designing Effective Pages and Screens; Leave Ample Margins; Use Blank Space to Group Information; Set the Spacing for Easy Reading; Use a Medium Line Length; Use a Ragged Right Margin; Choosing Readable Type; Choose a Legible Type Size; Choose a Typeface (Font) That Is Appropriate for the Situation; Use Special Typefaces Sparingly; Use Highlighting Effectively; Use a Mixture of Cases, Not All Capitals; Use Color Carefully; Helping Readers Locate Information; Write Descriptive Headings; Design Headings to Organize the Page; Use Page Numbers and Headers or Footers in Print Documents; Appreciating the Importance of Document Design; 12. USING ILLUSTRATIONS; Choosing Illustrations; Consider Your Purpose; Consider Your Audience; Consider Your Audience Again; Consider Your Purpose Again; Creating Illustrations; Designing Tables; Designing Bar and Column Graphs; Designing Circle Graphs; Designing Line Graphs; Designing Illustrations Ethically; PART III. APPLICATIONS; 13. CORRESPONDENCE; Determining Your Purpose; Analyzing the Audience; Composing Letters, Memos, and E-Mail; Finding the Appropriate Style; Direct vs. Indirect Style; Conversational Style; Special Considerations for E-Mail; Special Considerations for International Correspondence; Keeping Copies of Correspondence; 14. THE STRATEGIES AND COMMUNICATIONS OF THE JOB HUNT; Preparation; Self-Assessment; Information Gathering; Networking; The Correspondence of the Job Hunt; Letter of Application; The Resume; Follow-Up Letters; Interviewing; The Interview; Negotiation; Before and After the Interview; 15. PROPOSALS AND PROGRESS REPORTS; The Relationship between Proposals and Progress Reports; Proposals; The Context of Proposal Development; Effective Argument in Proposal Development; Standard Sections of Proposals; Progress Reports; Physical Appearance of Proposals and Progress Reports; Style and Tone of Proposals and Progress Reports; Other Forms of Proposals and Progress Reports; 16. RECOMMENDATION REPORTS; An Informal Report: The Church Repair Project; The Situation; Important Features of Report; A Formal Report: The Oil Spill Problem; The Situation; Important Features of Report; A Feasibility Report: Department Store Location; Logic of the Feasibility Study; Preparation of the Feasibility Report; The Situation; Important Features of Report; A Final Word; 17. EMPIRICAL RESEARCH REPORTS; Audience Adaptation; Introduction and Literature Review; Statement of Objectives; Choice of Materials or Methodology; Rationale for Investigation; Verb Tense in Literature Reviews; Materials and Methods; Design of the Investigation; Materials; Procedures; Methods for Observation, Analysis, and Interpretation; Voice in Materials and Methods Section; Results; Discussion; A Final Word; 18. INSTRUCTIONS; Situational Analysis for Instructions; What Is the Purpose of My Instructions?; What Is My Reader's Point of View?; How and Where Will My Reader Use These Instructions?; What Content Does My Reader Really Need and Want?; How Should I Arrange My Content?; Possible Components of Instructions; Introduction; Theory or Principles of Operation; List of Equipment and Materials Needed; Description of the Mechanism; Warnings; How-To Instructions; Tips and Troubleshooting Procedures; Glossary; Accessible Format; Reader Checks; 19. ORAL REPORTS; Preparation; Delivery Techniques; The Extemporaneous Speech; The Manuscript Speech; Arranging Content; Introduction; Body; Conclusion; Presentation; Physical Aspects of Speaking; Audience Interaction; Visual Aids; Purpose of Visual Aids; Criteria for Good Visual Aids; Visual Content; Visual Presentation Tools; Appendix A: Handbook; Appendix B: Formal Elements of Document Design; Report Format; Letter and Memorandum Format; Documentation; Designing a World Wide Web Site; Outlining; Chapter Notes; Index
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Rating details

31 ratings
3.19 out of 5 stars
5 10% (3)
4 29% (9)
3 39% (12)
2 16% (5)
1 6% (2)
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