Reading and Writing in the Global Workplace
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Reading and Writing in the Global Workplace : Gender, Literacy, and Outsourcing in Ghana

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Reading and Writing in the Global Workplace: Gender, Literacy, and Outsourcing in Ghana by Beatrice Quarshie Smith explores the conditions that underlie the outsourcing of US data-processing work in Ghana. Quarshie Smith describes the convergence and interplay of different socio-economic forces, conducting a comparative study of two distinctly different workplaces to reveal significant insights about problems of organizational hierarchy and management-employee relations in the cross-cultural environments of out-sourced business and IT process work.show more

Product details

  • Hardback | 210 pages
  • 157.48 x 226.06 x 20.32mm | 498.95g
  • Lexington Books
  • Lanham, MD, United States
  • English
  • New.
  • 0739137840
  • 9780739137840

About Beatrice Quarshie Smith

Beatrice Quarshie Smith is an associate professor of Literacy Studies in the Department of Humanities at Michigan Technological University where she is also the Director of the Intensive English as a Second Language Program. Her research interests include explorations of the relationships among globalization, gender, English language literacies and work-related practices.show more

Review quote

Beatrice Quarshie Smith's rich and rigorous ethnography provides a nuanced analysis of the complex gendered interactions between the local and global, while also raising important questions about the nature of knowledge, labor, and the workplace in a networked global economy. There is a dearth of strong empirical scholarship on gender and globalization in Africa, and this book is an important and timely contribution. -- Boatema Boateng, University of California, San Diego Using a multi-site design, Quarshie-Smith exposes the ways that outsourcing operates as a gendered globalizing activity in Ghana. The contributions to our understanding of processes of globalization and to the need for the development of new methodologies that enrich our understanding of literacy in networked environments in this book are vital and significant. Anyone who thinks they know about networked literacies and gender-and anyone who wants to know-needs to read this book. -- Nancy DeJoy, Michigan State University Based on a carefully reflexively constructed ethnographic research design, Quarshie Smith offers a comprehensive account of the workplace literacy practices of Ghanaian women working for two US-based outsourcing companies in Ghana...[T]he author's discussions of information communication technologies may be useful to the emerging field of new literacy. Discourse & Communicationshow more

Table of contents

Acknowledgments List of Tables Acronyms Part One: Preface and Background Preface: Gender, Biography, and the Researcher: Locating the "Self" in the Study of "New" Workspaces Chapter 1: Gender and Globalizing Processes "Knowledge" Work and "Development" The Sites, Research Paradigms and the Issues Workplace Literacies and "New" Work Overview of the Book Chapter 2: The Ethnographic Context: Ghana Fifty-Five Years after Independence The Nation State: a Political, Social and Economic Evolution Literacies, Development and Work The Companies, Management Personnel and Research Participants Part Two: Gender in the Globalization Debate Chapter 3: Gender Politics and Women in Ghana: A Short "Herstory" Women and Education Women and Work Women and Work in New Times Conclusion: Transnational Feminist Activism and Cross Border Articulations Chapter 4: Gender, Knowledge and "New" Work Gender in the Globalization Debate Development, Gender and Macro/Micro-Analyses of Globalization Feminisms, Politics, Labels and Discourses on Gender Gender and Neoliberalism Gender, Technology and Globalizing Processes Gender, Knowledge, and "New" Work Part Three: Research Practices Chapter 5: Multi-sited Ethnography and Hybrid Spaces Seeking Entry Empirical Material Collection Designing research Practices The Field and Fieldwork in "Ethnographic" research Ethnographic Practices in Hybrid Environments Ethnography and Virtual Work: Other conceptions of "Field" Methodological Challenges Ethical Tensions in Research in Hybrid Settings Researching Women's Lives on and off Line Part Four: Literacy Practices in the "New" Workspaces of the Global South Chapter 6: Outsourcing as "Glocalization:" Material Practices and Fluid Workspaces The "Laborscape:" Continuities and Discontinuities in Geographies The Network and the Transformation of Work Glocalizing/hybridizing Labor Practices: Shaping Work Cultures Why Outsourcing?: Work, Gender and Identity in the 21st Century Ghana Work, Desire and the Imagination Chapter 7: Literacies of Outsourcing: "Scapes" and "Flows" of "New" Work Literacy, Self-making and the Co-construction of Cyber Workers Recruiting Cyber Workers: Aims, Values, and Realities of Literacies in Use Situated Literacies: Contexts and Practices Online Literacies Offline Literacies at Work Literacies and the Negotiation of Asymmetrical Power Relations Part Five: Conclusion-New Workplace Practices for New Times Chapter 8: The "New" World of Work: Women and Workplace Literacy Practices-A Social Practice Perspective Education, Knowledge and Work Implications of Networks Work and the Imagination: Of "Scapes" and "Flows" Is Globalized Work Empowering for the Women who Work at CTI and CDN? Policy and Practice: Some Implications Contributions of the Project Unfinished Business: Workplace Literacy and Globalization Representation and Legitimization: Nola's Question NOTES APPENDIX: A: RESEARCH QUESTIONS B: INTERVIEW GUIDE C: LETTER TO PARTICIPANTS D: CONSENT FORM E: SAMPLE FLOOR PLANS F: SAMPLE KEY WORDS G: SAMPLE PAY STUB BIBILIOGRAPHY INDEX ABOUT THE AUTHORshow more

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