Quality Management : United States Edition
For courses in Quality Management, Total Quality Management, Quality Engineering, Quality Technology, and Process Improvement.Appropriate for both management and technology students, Quality Management, Fifth Edition is a comprehensive text that helps readers learn how businesses can achieve consistent peak performance, continual improvement, and maximum competitiveness. Topics cover all aspects of total quality management such as training, ethics, JIT, SPC, benchmarking, QFP, and Six Sigma. Sophisticated coverage makes this text ideal for college level courses and cases and activities bring real-world application to chapter concepts. This new edition features many up-dates such as: more coverage of international quality management practices, a new section on competitive strategy, increased coverage of corporate social responsibility, a new section on emerging issues in supply-chain management, and new sections on customer satisfaction and retention.
- Hardback | 832 pages
- 198.12 x 236.22 x 43.18mm | 1,542.21g
- 01 Jun 2005
- Pearson Education (US)
- United States
- 5th edition
Table of contents
PART ONE. PHILOSOPHY AND CONCEPTS. 1. The Total Quality Approach to Quality Management. 2. Quality and Global Competitiveness. 3. Strategic Management: Planning and Execution. 4. Quality Management, Ethics, and Corporate Social Responsibility. 5. Partnering and Strategic Alliances. 6. Quality Culture: Changing Hearts, Minds and Attitudes. 7. Customer Satisfaction and Retention. 8. Employee Empowerment. 9. Leadership and Change.10. Team Building and Teamwork.11. Communication and Interpersonal Relations.12. Education and Training.13. Overcoming Politics, Negativity and Conflict in the Workplace.14. ISO 9000 and Total Quality: The Relationship. PART TWO. TOOLS AND TECHNIQUES. 15. Overview of Total Quality Tools. 16. Problem Solving and Decision Making.17. Quality Function and Deployment (QFD).18. Optimizing and Controlling Processes through Statistical Process Control (SPC).19. Continual Improvement.20. Benchmarking.21. Just-in-Time Manufacturing (JIT).22. Implementing Total Quality Management.Index.