Quality Management : Introduction to Total Quality Management for Production, Processing, and Services: International Edition
For courses in Quality Management, Total Quality Management, Quality Engineering, and Quality Technology.This direct, straightforward text provides students with material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. It covers all of the elements of total quality, including several that receive little or no attention in other total quality books.
- Paperback | 858 pages
- 191 x 233 x 30mm | 1,293g
- 17 Feb 2003
- Pearson Education (US)
- United States
- 4th edition
Table of contents
I. PHILOSOPHY AND CONCEPTS. 1. The Total Quality Approach to Quality Management. 2. Quality and Global Competitiveness. 3. Strategic Management: Planning and Execution. 4. Quality Management and Ethics. 5. Partnering and Strategic Alliances. 6. Quality Culture. 7. Customer Satisfaction and Retention. 8. Employee Empowerment. 9. Leadership and Change. 10. Team Building and Teamwork. 11. Communication and Interpersonal Relations. 12. Education and Training. 13. Overcoming Politics, Negativity, and Conflict in the Workplace. 14. ISO 9000 and Total Quality: The Relationship. II. TOOLS AND TECHNIQUES. 15. Overview of Total Quality Tools. 16. Problem Solving and Decision Making. 17. Quality Function Deployment (QFD). 18. Optimizing and Controlling Processes through Statistical Process Control (SPC). 19. Continual Improvement. 20. Benchmarking. 21. Just-In-Time Manufacturing (JIT). 22. Implementing Total Quality Management. Appendix: Manufacturing Networks in the United States. Index.
About David L. Goetsch
David L. Goetsch is provost of the joint campus of the University of West Florida and Okaloosa-Walton Community College in Fort Walton Beach, Florida, where he also serves as professor of quality and safety management. He also administers Florida's Center for Manufacturing Competitiveness that is located on this campus and is president of The Management Institute, a private company dedicated to the continual improvement of quality, productivity, and competitiveness. Dr. Goetsch is cofounder of The Quality Institute, a partnership of the University of West Florida, Okaloosa-Walton Community College, and the Okaloosa Economic Development Council. He currently serves on the executive board of the Institute. Stanley B. Davis was a manufacturing executive with Harris Corporation until his retirement in 1991. He was founding managing director of The Quality Institute and is a well-known expert in the areas of implementing total quality, statistical process control, just-in-time manufacturing, benchmarking, ISO 9000, and ISO 14000. He currently serves as professor of quality at the Institute and heads his own firm, Stan Davis Consulting.