Quality Management : Introduction to Total Quality Management for Production, Processing, and Services
For an undergraduate course in Quality Management offered by management, industrial technology, manufacturing, and business departments.This easy-to-use text gives future managers, engineers, technologists and technicians both the tools and know-how to guide an organization to world-class quality and competitiveness. Straightforward in approach, it helps students understand both the "big picture" behind TQM as well as its individual elements, and readily applies theories and principles to the real world today.
- Hardback | 778 pages
- 195.58 x 238.76 x 45.72mm | 1,270.05g
- 01 Jan 2000
- Pearson Education (US)
- United States
- 3rd edition
Table of contents
I. PHILOSOPHY AND CONCEPTS. 1. Quality and Global Competitiveness. 2. The Total Quality Approach to Quality Management. 3. Strategic Management: Planning and Execution. 4. Quality Management and Ethics. 5. Partnering for Competitiveness. 6. Quality Culture. 7. Customer Satisfaction and Retention. 8. Employee Empowerment. 9. Leadership and Change. 10. Team Building and Teamwork. 11. Communication and Interpersonal Relations. 12. Education and Training. 13. Overcoming Politics, Negativity, and Conflict in the Workplace. 14. ISO 9000 and Total Quality: The Relationship. II. TOOLS AND TECHNIQUES. 15. Overview of Total Quality Tools. 16. Problem Solving and Decision Making. 17. Quality Function Deployment (QFD). 18. Optimizing and Controlling Processes through Statistical Process Control (SPC). 19. Continuous Improvement. 20. Benchmarking. 21. Just-In-Time Manufacturing (JIT). 22. Implementing Total Quality Management. Appendix: Manufacturing Networks in the United States.