Quality Management Benchmark Assessment/Workbook

Quality Management Benchmark Assessment/Workbook

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Published by Quality Resources, One Water Street, White Plains, NY 10601. Checklists for appraising a company's strengths and weaknesses, identifying areas for improvement, creating a database for planning, and developing goals and strategies. Items are referenced to the Malcolm Baldridge National Quality Award and to ISO standards. Stresses customer feedback and satisfaction. Spiral bound. Annotation copyright Book News, Inc. Portland, Or.show more

Product details

  • Paperback
  • 222.25 x 279.4 x 12.7mm | 430.91g
  • English
  • Workbook
  • 0527916420
  • 9780527916428