The Quality Journey: How Winning the Baldrige Sparked the Remaking of IBM

The Quality Journey: How Winning the Baldrige Sparked the Remaking of IBM

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Description

An inspirational portrait of business teamwork shows how the troubled IBM corporation won the 1989 Malcolm Baldridge National Quality Award for quality improvement, which led to the company's revitalization. 25,000 first printing.show more

Product details

  • Hardback | 368 pages
  • 156 x 230 x 32mm | 662.24g
  • Penguin Putnam Inc
  • E P Dutton & Co Inc
  • New York, United States
  • English
  • 0525936599
  • 9780525936596

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