Quality Inspired Management

Quality Inspired Management : The Key to Sustainability

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QUALITY INSPIRED MANAGEMENT: THE KEY TO SUSTAINABILITY, 1/e presents a unique and comprehensive, systems view of quality, emphasizing the importance of satisfying all stakeholders, not just customers or investors. It offers an innovative framework for considering key issues such as green/environmental business, HR/employee needs, community/civic obligations, ethics, customer-centricity, and the growth of services. It bridges the gap between broad issues such as strategy, organization, and human factors, and the focused need for hard statistical data. Organized for maximum readability and instructional flexibility, it can be used with diverse syllabi and audiences, enabling students to contribute in roles ranging from manager to Six Sigma team leader.show more

Product details

  • Hardback | 648 pages
  • 220.98 x 276.86 x 30.48mm | 1,496.85g
  • Pearson Education (US)
  • Pearson
  • Boston, MA, United States
  • English
  • 0131197568
  • 9780131197565

Back cover copy

"QUALITY INSPIRED MANAGEMENT: THE KEY TO SUSTAINABILITY, 1/e "presents a unique and comprehensive, systems view of quality, emphasizing the importance of satisfying all stakeholders, not just customers or investors. It offers an innovative framework for considering key issues such as green/environmental business, HR/employee needs, community/civic obligations, ethics, customer-centricity, and the growth of services. It bridges the gap between broad issues such as strategy, organization, and human factors, and the focused need for hard statistical data. Organized for maximum readability and instructional flexibility, it can be used with diverse syllabi and audiences, enabling students to contribute in roles ranging from manager to Six Sigma team leader.show more

About C.Harold Aikens

Dr. Hal Aikens is a professor in the Industrial and Information Engineering department at The University of Tennessee, Knoxville. He was previously employed by the University of Southern Queensland (formerly the Darling Downs Institute of Advanced Education) and Quebecar, Inc. (formerly Kingsport Press, Inc.). Hal served as a supply officer in the United States Navy and is a decorated Vietnam veteran. During his thirty-eight year career he has held leadership positions in industry and academe, with job titles such as manager, production control and cost estimating; senior planning engineer; industrial engineer; program head, operations management; associate dean, resources; and department head, industrial engineering. From 1999 - 2002 Hal served as an adjunct professor of management science at Bond University in Australia. In the decade of the 1990s, as a member of the faculty of the Tennessee Institutes for Productivity through Quality, he helped shape much of the early thinking during the industrial transition to total quality management. Dr. Aikens has a bachelor's degree in industrial engineering from the Georgia Institute of Technology, and two graduate degrees from the University of Tennessee: a master of science in industrial engineering and a Ph.D. in management science. He is a senior member of the Institute of Industrial Engineers and holds memberships in the Institution of Engineers, Australia, the American Society for Quality, and the Institute for Operations Research and Management Science. Hal is a principal reviewer for John Wiley, Prentice-Hall, McGraw-Hill, and Duxbury Press, and has served as an Associate Editor for the European Journal for Operational Research. He is a registered chartered professional engineer in Australia and an examiner for the Tennessee Center for Performance Excellence. He has consulted with over 40 companies and has written numerous papers and given dozens of presentations and industrial seminars on the subject of quality improvement. His research interests are in quality implementations, lean process design, statistical analysis, and the theories of undergraduate education. With the support of the National Science Foundation Hal is currently taking the lead in designing an innovative new national template for engineering education that will be piloted at The University of Tennessee.show more

Table of contents

Part I: QUALITY FROM 30,000 FEET 1: Quality Overview 2: Quality as a Strategic Imperative in the Information Age3: People: The Most Valuable Asset Part II: QUALITY FROM 5,000 FEET 4: Specifications and Production Implications5: Quality of Design6: System Maintenance and Reliability Part III: QUALITY AT SEA LEVEL 7: Understanding Process Behavior - The Problem-solving Toolkit8: Statistical Process Control By Variables Measures9: Issues Relevant to Statistical Process Control By Variables10: Statistical Process Control By Attributes11: Process Control in Lean Production Environments12: Control of Processes in Service Industries Part IV: QUALITY BELOW THE SURFACE 13: Using ANOVA and DOE to Determine What Makes a Process Tick14: Continuous Improvement: Pursuit of Six Sigma Quality Appendices A-Gshow more