Quality-Centered Strategic Planning

Quality-Centered Strategic Planning : A Step-By-Step Guide

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Quality-Centered Strategic Planning offers a nine-step process that places a core emphasis on quality. It describes how to incorporate quality principles -- such as the Baldrige approach, empowerment, and customer focus -- into the strategic plan and how to use familiar quality tools such as forcefield analysis, cause-and-effect diagrams and brainstorming to build the plan.This guide covers all elements of developing and implementing a strategic plan -- listening to the customers needs, creating an organizational vision and values, scanning the future, closing the gaps between current and desired future states, implementing and tracking the results of the plan, and overcoming obstacles to strategic planning. Plus, each section contains actual examples from industry, the volunteer sector, and/or government.
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Product details

  • Hardback | 240 pages
  • 158.8 x 236.7 x 18.8mm | 498.96g
  • Oregon, United States
  • English
  • 052776308X
  • 9780527763084

Table of contents

Author's Notes
Chapter 1: Quality and the Future
Chapter 2: Begin with the Customer in Mind
Chapter 3: Positioning to Meet the Customer's Needs
Chapter 4: Creating a Vision and Values to Guide the Development of the Strategic Plan
Chapter 5: Scanning the Future
Chapter 6: Closing the Gaps
Chapter 7: Implementing and Tracking Results
Chapter 8: Reassessing and Reenergizing the Plan
Chapter 9: Overcoming Obstacles to Strategic Planning
Chapter 10: Blitz-Building Your Strategic Plan
Chapter 11: Quality Standards, Award Criteria, Benchmarking, and Philosophies
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