Quality in Audiology : Design and Implementation of the Patient Experience
Quality - in the broadest sense of the term - is the true differentiator in today's age of economic uncertainty and disruptive technology. As over-the-counter and other low cost distribution systems of hearing aid technology gain in popularity, the audiologist is challenged to maintain a thriving practice. Audiologists that are able to differentiate their practice based on quality service delivery are able to maintain success- - even in times of great economic uncertainty. Quality in Audiology provides a detailed road map for how both clinicians and business managers alike can apply various components of Six Sigma, Total Quality Management and other quality initiatives to improve both the delivery of services to patients and the overall performance of their practice. It covers everything from the reception area to the marketing and operations of the practice. This book provides readers with several tools as well as a step-by-step plan for improving quality across all facets of their practice.
- Paperback | 336 pages
- 152 x 229 x 18mm | 458g
- 01 May 2013
- Plural Publishing Inc
- San Diego, United States
- b/w illustrations
Table of contents
1. Quality: The Next Frontier - What is Quality? - Why Quality Matters 2. The Three Essentials of Quality - Effectiveness - Efficiency - Emphasis on Results 3. Quality in the Clinic 4. Quality in the Front Office 5. Quality in the Business Suite Appendix: Clinical Best Practices
About Brian Taylor
Brian Taylor, Au.D. is currently the Director of Practice Development & Clinical Affairs for Unitron. He is responsible for all best practice initiatives and customer loyalty programs for Unitron in the United States. Over the past 20 years he has dispensed hearing aids in both retail and medical settings, including Rockford Clinic and Sonus. Prior to his current position, he was the Director of Professional Development for Amplifon and served as their Global Training Manager in Milan, Italy. Dr. Taylor has written and lectured extensively on several topics, including practice management and evidence-based hearing aid selection and fitting approaches. Brian holds an Au.D from Central Michigan University and a master's degree in Audiology from the University of Massachusetts-Amherst. He currently resides in Minneapolis.