Public Encounter

Public Encounter : Where State and Citizen Meet

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Product details

  • Hardback | 280 pages
  • 160 x 240 x 31.75mm | 500g
  • Indiana University Press
  • Bloomington, IN, United States
  • English
  • 1fig.2tabs.
  • 0253153638
  • 9780253153630

Table of contents

EditorOs Preface Part One. Introduction to the Encounter 1. The Public Encounter and Its Study: Charles T. Goodsell Part Two: Attitudes in the Encounter 2. Client Evluations of Social Programs: Barbara J. Nelson 3. Attitudinal Tendencies among Officials: Clarence N. Stone 4. Adovacy and Alienation in Street-Level Work: Michael Lipsky Part Three: Disparities in the Encounter 5. Client-Official Encounter in Social Service Agengies: Yeheshel Hasenfeld and Daniel Steinmetz 6. The Allocation of Justice and Police-Citizen Encounters: Michael K. Brown 7. Public Law and Equality in Local Government Services: Mitchell F. Rice Part Four: Responsiveness in the Encounter 8. Responsive Performance by Public Officials: Kenneth R. Mladenka 9. Bureaucratic Monitoring Mechanisms: Larry B. Hill Part Five: The Future of the Encounter 10. The Public Official of the 1980s: Frank P. Sherwood 11. The Citizen of the 1980s: Orion F. White, Jr. Part Six. Research on the Encounter 12. Client-Centered Research in Europe: Dieter Grunow 13. Research Issues and the Future of the Field: Charles T. Goodsell Contributors Selected Bibliography Indexshow more