Professional and Therapeutic Communication

Professional and Therapeutic Communication

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Professional and Therapeutic Communication, second edition, provides health students with a comprehensive understanding of communication as they enter complex and diverse multidisciplinary healthcare environments. It guides students through concepts fundamental to both the professional and therapeutic elements of the care relationship and all aspects of interpersonal interaction that are essential to safe, high-quality healthcare.This new edition includes rich pedagogical features to support student learning and additional content focusing on the important use of 'self' in communication that extend into concepts of reflection and supervision. It promotes skill development throughout, with an emphasis on diverse multidisciplinary healthcare environments to help students effectively communicate with patients, clients and consumers in contemporary healthcare settings.NEW TO THIS EDITIONNew and updated chapters promote skill development with an emphasis on self-care, theories and skills, and reflection and clinical supervisionNew and updated key terms embedded throughout each chapter help students remain engaged and supported throughout their learningNew Skills in Practice features explore theory as it relates to practiceupdated Reflect and Apply activities encourage students to relate communication concepts to practiceGroup Activities in each chapter promote student collaboration and assist consolidation of knowledge in face-to-face and online environments.
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Product details

  • Paperback | 384 pages
  • 191 x 245 x 13mm | 628g
  • OUP Australia and New Zealand
  • Melbourne, Australia
  • English
  • Revised
  • 2nd Revised edition
  • 0190323469
  • 9780190323462
  • 907,849

Table of contents

PART 1: COMMUNICATING PROFESSIONALLY AND THERAPEUTICALLY1. An introduction to professional and therapeutic communication2. Principles and practices in communication3. Communication and self4. Reflection and clinical supervisionPART 2: PROFESSIONAL AND THERAPEUTIC COMMUNICATION IN CONTEXT5. Interprofessional communication6. Communicating in culturally diverse contexts7. Communication within the organisation8. Communication and the communityPART 3: ETHICAL AND SUPPORTIVE COMMUNICATION9. Safety and quality in clinical communication10. Confidentiality, privacy and communication11. Advocacy and the healthcare professional role12. Managing conflictPART 4: COMMUNICATION LITERACY13. Communication and health literacy14. Academic writing and communication skills15. Digital communication
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About Melanie Birks

Professor Melanie Birks is an experienced academic with an extensive track record in research and publication, having authored numerous peer-reviewed journal articles as well as textbooks and book chapters. Her career in academia has more than 25 years. Professor Birks currently occupies the position of Professor and Head of Nursing and Midwifery at James Cook University, Australia. She is passionate about learning and teaching, and believes that
quality education can be a life-changing experience. Her research interests are in the areas of accessibility, innovation, relevance and quality in health professional education.

Dr Jenny Davis is a nurse, midwife and health information manager with extensive experience in the Australian health and higher education sectors as clinician, manager, educator and researcher. Jenny is currently a senior lecturer at La Trobe University in Melbourne, Australia. Jenny has a big-picture perspective and is passionate about system and clinical practice improvement through contemporary education, strategic knowledge management and translational research. Jennys
research interests include health workforce education, practice and sustainability; information/knowledge management; and research ethics.

Ysanne B Chapman is a retired Professor of Nursing and has been in the profession for over fifty years. While she is retired, enjoying the wonders and freedom of beachside living in Victoria, she is still active in professional work, as she continues to write for publication, researches with colleagues, teaches and facilitates higher-degree students. Ysanne believes that effective communication is central to compassionate and efficient healthcare.
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