Professional Office Procedures

Professional Office Procedures

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Description

Description Professional Office Procedures is a concise alternative for your office procedures course that prepares students for the realistic situations, tasks and problems they will encounter in a state-of-the-art office environment. Using flexible, innovative end-of-chapter activities, students are directed to practice skills and conduct activities that focus on Internet research, software application, punctuation review and human relations skill development. Throughout this new edition, the emphasis is on learning by doing, developing positive human relations skills and understanding various forms of technology and its impact on today's office environment and procedures.show more

Product details

  • Paperback | 384 pages
  • 210 x 274 x 20mm | 762.05g
  • Pearson Education (US)
  • Prentice Hall
  • Upper Saddle River, United States
  • English
  • Revised
  • 4th Revised edition
  • 0131183834
  • 9780131183834

Table of contents

1. The Successful Employee Objectives The Office Employee Characteristics of an Excellent Office Employee Effective Listening Duties of an Office Employee Charts and Manuals Organization and Time Management Group Dynamics Work Schedules and Locations Conclusion Chapter Review Activities Projects Human Relations Skill Development Situations Role Playing Punctuation Review CD Assignments 2. The Written Word Objectives Basics Correcting Common Writing Problems Email Letters Interoffice Memoranda Reports News Releases Newsletters Saving Files for and from the Internet Chapter Review Activities Writing Assignments Projects Human Relations Skill Development Situations Punctuation Review CD Assignments 3. Workplace Telecommunications Objectives Oral Communications Receiving and Making Telephone Calls Using Voice Mail Specialized Telephone Services and Equipment Teleconferencing Speaking before a Group Other Office Telecommunications Chapter Review Activities Projects Human Relations Skill Development Situations Punctuation Review CD Assignments 4. Processing the Mail Objectives Processing Incoming Mail Faxes Internal Distribution of Mail Preparing First-Class Mail to Leave the Office Using Other Mail Classes and Services Next-Day Mail and Package Delivery Services Postal Scale and Information Chart Collecting Outgoing Mail Chapter Review Activities Projects Human Relations Skill Development Situations Punctuation Review CD Assignments 5. Computers in the Office Objectives Introduction to Computers Hardware Types of Computers Software Additional Computer Terms The Paperless Office Chapter Review Activities Projects Human Relations Skill Development Situations Punctuation Review CD Assignments 6. Information and Records Management: Filing Objectives Technology in Records Management Why File? File Cabinets Setting Up Files Storage of Document Images Filing Systems Alphabetic Filing Rules Filing Hints Chapter Review Activities Projects Human Relations Skill Development Situations Punctuation Review CD Assignments 7. Meetings and Conferences Objectives Introduction Attending a Meeting Planning a Large Meeting or Conference Meeting Day and Followup Virtual Meetings Chapter Review Activities Projects Human Relations Skill Development Situations Punctuation Review CD Assignments 8. Business Travel Objectives Fundamentals of Office Travel Travel Assistance Airline Travel Lodging Automobile Travel Responding to the Technology Demands of Business Travel Funds Itinerary Passports and Visas Travel Hints Chapter Review Activities Projects Human Relations Skill Development Situations Punctuation Review CD Assignments 9. Terminology of Business and E-Commerce Objectives Introduction Sources of Business Information Economics Types of Business Organizations Bonds and Treasury Securities Terminology in the World of Business Financial Statements Tax Forms Chapter Review Activities Projects Human Relations Skill Development Situations Punctuation Review CD Assignments 10. The Office Environment and Design Objectives Introduction Landlord and Building Staff Office Security and Workplace Violence The Office Facility File and Computer Security Office Furniture and Equipment Office Supplies Purchases and Payments Managing Money in the Office Chapter Review Activities Projects Human Relations Skill Development Situations Grammar Review CD Assignments 11. Seeking Employment Objectives Getting Started Planning for Your Career Types of Office Positions Available How to Find Employers Letter of Application References Resume Application for Employment The Art of Interviewing After the Interview Job Offer Fringe Benefits Anti-Discrimination and Family Leave Legislation Chapter Review Activities Projects Human Relations Skill Development Situations Punctuation Review CD Assignments 12. Career Advancement Objectives Changes in Your Company Growing in Your Profession Considering a Job Change Leaving the Old Job Working with a New Supervisor Obtaining Assistance Becoming a Manager or Supervisor Chapter Review Activities Projects Human Relations Skill Development Situations Punctuation Review CD Assignments 13. Tips of the Trade Objectives Introduction Personal Hints Hints for Your Office Your Day Your Job Stress Management Business Etiquette Working with Foreign Cultures Map Reading Business Strategies Chapter Review Activities Projects Human Relations Skill Development Situations Punctuation Review CD Assignments Software Applications Appendix: Review of Grammar, Punctuation, and Spelling Grammar Capitalization Subject and Verb Subject and Verb Agreement Phrase Clause Punctuation Period Question Mark Exclamation Mark Commas Semicolon Colon Dash Parentheses Apostrophe Hyphen Quotation Marks Spelling Similar-Sounding Words Frequently Misspelled Words Cities and States Indexshow more

Rating details

5 ratings
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4 20% (1)
3 60% (3)
2 20% (1)
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