Process Mastering

Process Mastering : How to Establish and Document the Best Known Way to Do a Job

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The benefits include: cost reduction; increased productivity; improved safety; higher morale; and the ability to meet the changing expectations of your customers. Step-by-step, the authors guide you through the creation and implementation of a process master. You will learn: Identify and gain control of your organization's key processes.Get the right people involved.Establish boundaries and measures.Use the process master to support ISO and HACCP compliance Process Mastering contains two fully completed sample Process Masters as well as numerous improvement examples. An appendix provides blank Process Master forms and shows you how to use a Deployment Flow more

Product details

  • Paperback | 168 pages
  • 152 x 224 x 12mm | 258.55g
  • Productivity Press
  • Oregon, United States
  • English
  • 0527763446
  • 9780527763442
  • 1,753,021

Table of contents

Preface Acknowledgments Chapter 1: Laying the Foundation: The Aim of This Book Chapter 2: The Best Known Way Chapter 3: Management's Role Chapter 4: Tricks, Traps, and Alligators Chapter 5: Stories, Measurements, and Examples Chapter 6: Special Applications of Process Mastering Chapter 7: Closing Words Appendix A: Process Mastering Forms Appendix B: Process Mastering Checklists Appendix C: Measures Indexshow more

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