Excerpt from Process Grammars: A Generative Approach to Process Redesign
In this paper, I will describe a new research initiative that is directed at helping organizations to deal with this problem. The Process Handbook (malone, Crowston, Lee and Pentland, 1993) is an innovative approach to the representation and analysis of business processes.1 Still in the early stages of development, the Process Handbook uses representational techniques from computer science to provide a vehicle for describing, analyzing, and redesigning a wide variety of organizational processes. The purpose of this paper is to describe the Process Handbook in terms of an underlying grammatical model (pentland, forthcoming) and to show how it can be used to generate new designs for organizational processes. I will illustrate the concepts embodied in theprocess Handbook and their application through the example of one particularly important kind of business process: the supply chain (lee and Billington, 1992.
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