Power Phone Scripts

Power Phone Scripts : 500 Word-for-Word Questions, Phrases, and Conversations to Open and Close More Sales

3.85 (7 ratings by Goodreads)
By (author) 

Free delivery worldwide

Available. Dispatched from the UK in 3 business days
When will my order arrive?

Not expected to be delivered to the United States by Christmas Not expected to be delivered to the United States by Christmas


Start closing sales like top producers! Have you ever found yourself at a loss for what to say when the gatekeeper asks you what your call is about? Have your palms ever sweated when the decision maker shuts you down with: I wouldn t be interested ? Has your heart taken a fast dive into your stomach when, at the start of your presentation, your prospect tells you that they ve thought about it and are just going to pass? If you re in sales, then the question isn t Have you ever felt this way? , but rather, How often do you feel this way? Are you finally ready to learn how to confidently and effectively overcome these objections, stalls, and blow-offs? If so, Power Phone Scripts was written for you! Unlike other books on sales that tell you what you should do (like build value hard to do when the prospect is hanging up on you!), Power Phone Scripts provides word-for-word scripts, phrases, questions, and comebacks that you can use on your very next call. Learn to overcome resistance, get through to the decision maker, and then, once you have him or her on the phone, make an instant connection and earn the right to have a meaningful conversation. You ll be equipped with proven questions, conversation starters, and techniques to learn whether or not they are even right for your product or service, and, if they aren t, who else in their company or another department might be. Power Phone Scripts is the sales manual you ve been looking for: over 500 proven, current, and non-salesy phrases, rebuttals, questions, and conversation openers that will instantly make you sound more confident just like the top producing sales pros do right now. Gone will be your call reluctance; gone will be your fear of calling prospects back for presentations and demos; gone will be the fear of asking for the sale at the end of your pitch! This practical guide is filled with effective scripts for prospecting, emailing, voice mails, closes, and tons of rebuttals to recurring objections you get like: It costs too much We already have a vendor for that I m going to need to think about it I need to talk to the boss or committee and so many others More than just phone scripts, this book provides practical, comprehensive guidance that every inside sales rep needs. Conquer concerns, provide answers, motivate action, and be the conduit between your prospect s problems and your solution. Actionable, fun, and designed to work within the current sales environment, this invaluable guide is your ticket to the top of the leader board. With Power Phone Scripts, you will never be at a loss of what to say to a prospect or client. Communication is everything in sales, and being on top of your game is no longer enough when top producers are playing a different game altogether. You cannot achieve winning stats if you're not even on the field. If you're ready to join the big league, Power Phone Scripts is the playbook you need to win at inside sales.show more

Product details

  • Hardback | 304 pages
  • 161 x 234 x 27mm | 496g
  • John Wiley & Sons Inc
  • New York, United States
  • English
  • 1. Auflage
  • 1119418070
  • 9781119418078
  • 224,816

About Mike Brooks

MIKE BROOKS, "Mr. Inside Sales", is a master phone script writer and author of The Ultimate Book of Phone Scripts. That book has been endorsed by the President of the American Association of Inside Sales Professionals (AA-ISP). Mike is the recognized authority on inside sales training and phone script development. In 2017, he was awarded the "Top Service Provider" designation for training and development, and has also been voted one of the most influential inside sales professionals by the AA-ISP for seven years running. For more information, visit his website: mrinsidesales.com.show more

Flap copy

Power Phone Scripts is the ultimate information-packed guide to transform your sales results. Let top sales producer, Mike Brooks, "Mr. Inside Sales," show you (no matter how poorly or how well you are doing right now) how to perform better . . . immediately! With Power Phone Scripts as your roadmap to success, you will discover current, non-salesy approaches so you can prospect with confidence and have fun doing it. By adapting these proven scripts and using Brooks' time-tested techniques, you will be able to close more sales and handle with ease the objections and stalls that used to frustrate you. Once you apply the strategies outlined in Power Phone Scripts by memorizing, drilling, rehearsing, and adapting these word-for-word scripts, you will be well on your way to becoming a super star sales producer and maximizing your financial future. As the author explains, there are many compelling reasons that you absolutely must follow a scripted format. Besides helping you sound more professional, using a carefully constructed script also allows you to follow best-practice sales techniques that have been proven over time. This includes asking the right qualifying questions and getting buy in throughout your sales presentation. In addition, by using a scripted approach, you have a framework from which you can truly listen to what your prospect is saying, and this builds your confidence and allows you to practice perfection on every call. Following a scripted sales approach powerfully affects each stage of your sales process, and any one of these powerful techniques can make or break a sale. As you learn and apply Mike Brooks' proven and effective strategies, you will not only grow more confident, but you will begin to stand out in your company and your industry. Soon, you will find yourself among the truly elite producers--the "Top 20 Percent."show more

Back cover copy

"Power Phone Scripts is the perfect sales preSCRIPTion." --Jeffrey Gitomer, author of The Sales Bible and The Little Red Book of Selling PRAISE FOR POWER PHONE SCRIPTS "This book shows you how to get more appointments and make more sales by phone than you ever thought possible." --Brian Tracy, author of Ultimate Sales Success "Mike's fresh and modern approach to the blocking and tackling of sales will surely make Power Phone Scripts: 500 Word-for-Word Questions, Phrases, and Conversations to Open and Close More Sales a classic desk-side reference manual for all salespeople." --Kevin Gaither, Senior Vice President of Sales, ZipRecruiter "Regardless of your profession, if you ever talk to a customer or prospect on the phone, you must read this book." --Jeffrey J. Fox, author of the international bestseller How to Become a Rainmaker "Mike's book, Power Phone Scripts: 500 Word-for-Word Questions, Phrases, and Conversations to Open and Close More Sales, has made a huge difference in my agency's productivity. We have experienced double digit sales increases in a short period of time!" --Bruce Adorian, State Farm Agent "If you use the phone to make your sales calls, this book is a must have! Mike offers his secrets to better calling to help you make more money--faster!" --Michael Krause, author of SMART Prospecting That Works Every Time "Preparation is the key to success in sales. Stop winging it! Prepare yourself to excel with Mike Brooks' proven, practical scripts and make more sales." --Tom Hopkins, author of How to Master the Art of Selling and When Buyers Say No "Ever lost on what to say or ask a buyer? If so, you need to be scripted--prepared! This book of real life, non-salesy scripts will make the buyer more comfortable with you while you project yourself as trustworthy, professional and successful. A must read and do!" --Bob Urichuck, author and founder of The Buyer-Focused Velocity Selling Systemshow more

Table of contents

Foreword 1 Introduction 2 How This Book Can Change Your Life 2 Why You Need Phone Scripts 6 How to Get the Most from This Book 12 Part One: Laying the Groundwork for Success 15 Ten Characteristics of Top Sales Producers 15 Top Characteristic Number One 17 Top Characteristic Number Two 20 Top Characteristic Number Three 23 Top Characteristic Number Four 27 Top Characteristic Number Five 30 Top Characteristic Number Six 33 Top Characteristic Number Seven 36 Top Characteristic Number Eight 40 Top Characteristic Number Nine 43 Top Characteristic Number Ten 46 Part Two: Prospecting Techniques and Scripts 51 New Cold Calling Techniques That Work 51 A Fresh Prospecting Approach for You 55 A Better Approach Than How Are You today? 58 Don t Say That, Say This! 59 How to Develop an Effective Elevator Pitch 65 Four Ways to Get Past the Gatekeeper 67 Why Asking for Help is a Great Way to Get Information 71 Stop Pitching the Gatekeeper, and What to Do Instead 74 If the Prospect Only Takes Emails, What to Do? 77 How to Overcome Initial Resistance While Cold Calling 80 Eighteen New Ways to Handle I m Not Interested 82 Five New Ways of Handling the Just Email Me Something 86 Five (Nine, Really!) New Ways to Handle I m Too Busy 90 Five New Ways to Handle We re Currently Working With Someone 93 Ten New Ways to Handle We re All Set 95 How to Overcome the We Handle That In House 98 How to Handle the Status Quo Objection 99 Qualifying Scripts to Identify Real Buyers 102 15 Ways to Handle the Competition Objection 104 How to Question for Budget 109 How to Qualify for Interest 113 How to Qualify an Influencer 116 The Only Qualifying Question You May Need 119 How to Requalify Existing Prospects and Clients 122 The Two Most Important Qualifiers (And How to Ask for Them) 125 How to Qualify Prospects without Interrogating Them 129 Other Prospecting Situations and How to Handle Them 134 The Proper Way to Handle a Call in Lead 134 The Proper Way to Handle the First Call 135 Features and Benefits versus Knowing How to Sell 137 How to Build Instant Rapport with C-Level Executives 140 Voice Mail and Email Strategies 143 Voice Mail: 5 Proven Techniques That Get Your Calls Returned 143 The Touch-Point Plan: How to Turn Cold Leads into Warm Leads 149 Conclusion to Prospecting Techniques and Scripts 154 Part Three: Closing Techniques and Scripts 156 What to do Before the Closing Presentation 158 The Right Way to Open a Closing Call 158 5 Ways to Get Better at Handling Objections 161 How to Use Assumptive Statements 164 The Importance of Confirming Your Answers 165 Seven Things to Say when Prospects Don t Have the Time for Your Presentation 167 How to Stay Organized (and Efficient!) 170 How to Get Your Prospect Talking 174 Softening Statements that Keep Prospects Talking 176 Positive Statements that Help You Sell 180 Handling Objections When Requalifying 184 Always Have This Close Handy 188 The Three Times to Handle an Objection 190 How do Deal with Specific Objections 194 How to Handle I Haven t Looked at the Information Yet 194 Eleven New Ways to Handle the Objection The Price is Too High 197 Six New Ways to Handle I Need to Talk to My Boss, etc. 201 Ten New Ways to Handle the I Need to Think About It Objection 206 I Want to Think About It Another Ten New Ways to Handle It! 210 How to Deal Effectively with the Influencer 213 Closing Questions to Isolate the Objection 216 How to Overcome the We Tried It Before and It Didn t Work Objection 221 How to Handle I ll Have to Speak With 223 How to Handle the References Stall 226 How to Handle My Supplier Is My Friend, etc. 228 How to Overcome You Expect Me to Make a Decision Now? and I Need to Do More Research Objection 232 How to Overcome the Market, Industry, Economy is Bad Objection 235 How to Overcome the My Relative Handles That for Me Objection or the I Have a Longstanding Relationship with My Vendor Objection 237 Winning Closing Techniques 240 How to Use Tie-Downs to Build Momentum 240 Too Many Options? Narrow It Down to Get the Sale Now 246 Boost Your Sales by Using This One Word 248 Ten Ways to Soften the Price Objection and Keep Pitching 250 In Sales the Most Important Thing to Say It 253 Ask for the Sale Five Times At Least! 256 What to Do If the Sale Doesn t Close 258 The Proper Way to Set a Call Back 258 How to Follow-Up with Prospects and Win Business 262 Staying Top of Mind across a Longer Time Frame 266 Conclusion 269 Acknowledgements About Mike Brooks, Mr. Inside Salesshow more

Rating details

7 ratings
3.85 out of 5 stars
5 43% (3)
4 14% (1)
3 29% (2)
2 14% (1)
1 0% (0)
Book ratings by Goodreads
Goodreads is the world's largest site for readers with over 50 million reviews. We're featuring millions of their reader ratings on our book pages to help you find your new favourite book. Close X