Police Talk

Police Talk : A Scenario-Based Communications Workbook for Police Recruits and Officers

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Description

For an undergraduate introductory course in law enforcement, or for any course that deals with domestic violence, sensitivity, diversity training, sexual harassment issues, conflict resolution and community policing.Helping future recruits and law enforcement personnel develop and sharpen the verbal skills that are now so necessary to modern police work, this useful, hands-on text focuses on the challenges faced by today's community police officers, with scenarios and discussion questions that bring the realities of the profession right into the classroom. Offering clear, concise, up-to-date instruction-always practical and often lifesaving-in a wide range of communication skills such as conflict resolution, assertiveness, use of authority, and interviewing, it stresses the critical need for constant and astute professional communication in the field, and shows how to protect public safety while showing sensitivity to victims and citizens with special needs. Jean Reynolds is a communication specialist and professional writer. Major Mary Mariani is one of only 35 instructors in domestic violence who have been recognized by the National Association of Women in Policing.show more

Product details

  • Paperback | 128 pages
  • 149.9 x 228.6 x 6.4mm | 158.76g
  • Pearson Education (US)
  • Pearson
  • Upper Saddle River, NJ, United States
  • English
  • 0130895881
  • 9780130895882

Back cover copy

Police Talk addresses the most important need in law enforcement today; communication. As law enforcement becomes more complex and sophisticated, communication is more important than ever before. Police officers need expertise in conflict resolution, assertiveness, use of authority, interviewing, and a host of other skills. Today's emphasis on community policing calls upon officers to protect public safety while showing sensitivity to victims and citizens with special needs. Domestic violence is another area receiving intense attention, and it too requires a high degree of communication proficiency. Police Talk offers concise, up-to-date instruction for officers facing these challenges. Scenarios and discussion questions bring the realities of modern police work right into the classroom. Both recruits and experienced officers can benefit from the information--always practical and often lifesaving--provided in this workbook.show more

Table of contents

1. Introduction to Communication. 2. Communicating Authority. 3. Dealing with Manipulation. 4. The Rescue Triangle. 5. Listening and Interviewing Skills. 6. Sensitivity. 7. Crime Victims. 8. Problem Solving. 9. Sexual Harassment Issues. 10. Monitoring Your Attitude. Additional Questions for Discussion. Scenarios. Answers to Multiple-Choice Questions.show more

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