Phlebotomy : A Customer-Service Approach

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A comprehensive phlebotomy text that is designed for both beginning and continuing students. Emphasizes the importance of customer service skills and appropriate work ethics in addition to excellent technical skills. Straightforward format provides a thorough look at the profession and its techniques. Includes the most current safety more

Product details

  • Paperback | 208 pages
  • 182.88 x 231.14 x 10.16mm | 317.51g
  • Cengage Learning, Inc
  • Delmar Cengage Learning
  • Clifton Park, United States
  • English
  • Revised
  • 2nd Revised edition
  • 0766825183
  • 9780766825185

Table of contents

Preface. I. INTRODUCTION TO THE PROFESSION OF PHLEBOTOMY. Chapter 1. The Phlebotomist's Role. Chapter 2. Safety In The Workplace. Chapter 3. Customer Service And The Phlebotomist. II. BLOOD COLLECTION SKILLS AND PROCEDURES. Chapter 4. Venipuncture Introduction;The Circulatory System. Chapter 5. Blood Collection Equipment. Chapter 6. Collection By Routine Venipuncture. Chapter 7. Collection By Skin Puncture. Chapter 8. Special Procedures. Chapter 9. Common Laboratory Tests. III. CUSTOMER SERVICE SKILLS Chapter 10. Communication Skills For The Phlebotomist. Chapter 11. Conflict Management Skills. Chapter 12. Becoming An Employee. Chapter 13. Case Studiesshow more

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