Performance Evaluation in the Human Services

Performance Evaluation in the Human Services

By (author)  , By (author)  , By (author)  , By (author) 

Free delivery worldwide

Available. Dispatched from the UK in 3 business days
When will my order arrive?


Performance Evaluation in the Human Services is a practical, specific book for managers on how to conduct performance evaluations. The book moves beyond the traditional rating scale and focuses on a new model involving the employee in the evaluation process. It stresses the need for evaluation scales to match the job description in a manner that is educational, future-oriented, and time-saving. Managers who must conduct performance reviews will find that this book presents a unique advancement on the use of behaviorally anchored rating scales for evaluation. The authors focus on the developmental/educational components of evaluation and stress employee empowerment as a result of evaluation.The authors have created an employee review system with three core components. The new appraisal model works on a "One Size Fits All" philosophy. It can be applied to all employees while the exact evaluating qualities differ as each job description does. Fundamental features of this new evaluative model include: the use of the "Benchmark" concept, a scale which indicates the level of the organization s expectations and balances the administrative (evaluative) components and professional (developmental) issues BARS, Behaviorally Anchored Rating Scales CORE and A LA CARTE Dimensions which allows for evaluation of generic aspects of performance and job specific components the use of traditional approaches to evaluation such as trait-based scales and forced comparison techniquesThe rating system in Performance Evaluation in the Human Services serves as a means of identifying areas for middle and upper managers to identify areas for employees'professional growth and self-development. This approach is goal-oriented and can change and grow with the employee and the organization. Most importantly, it is built by both staff and management to be used as a tool for working together to define specific job requirements and how these requirements can be met and evaluated."show more

Product details

  • Paperback | 143 pages
  • 152.4 x 222.25 x 6.35mm | 231.33g
  • Taylor & Francis Ltd
  • London, United Kingdom
  • English
  • 1138978175
  • 9781138978171

Table of contents

ContentsPreface Performance Evaluation: An Overview Two Cases in Performance Evaluation The “Ideal” System for Human Service Performance Evaluation Constructing the Ideal Performance Evaluation Instrument for a Human Service Agency The Performance Evaluation Instrument Implementing the Process/Using the Instrument The “Ideal” Performance System in Action The Ideal Performance Evaluation System: Applications and Implications References Indexshow more