The Patron-Driven Library

The Patron-Driven Library : A Practical Guide for Managing Collections and Services in the Digital Age

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Libraries in the USA and globally are undergoing quiet revolution. Libraries are moving away from a philosophy that is collection-centered to one focused on service. Technology is key to that change. The Patron Driven Library explores the way technology has moved the focus from library collections to services, placing the reader at the center of library activities. The book reveals the way library users are changing, and how social networking, web delivery of information, and the uncertain landscape of e-print has energized librarians to adopt technology to meet a different model of the library while preserving core values. Following an introduction, the first part begins with the historical milieu, and moves on to current challenges for financing and acquiring materials, and an exploration of why the millennial generation is transformational. The second part examines how changes in library practice can create a culture for imagining library services in an age of information overflow. The final chapter asks: Whither the library?
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Product details

  • Paperback | 374 pages
  • 154.94 x 233.68 x 22.86mm | 566.99g
  • Woodhead Publishing Ltd
  • Chandos Publishing (Oxford) Ltd
  • Witney, United Kingdom
  • English
  • black & white illustrations
  • 1843347369
  • 9781843347361
  • 1,045,804

Review quote

"...a well-written guide for the academic librarian, equipping him or her with the knowledge to respond to the evolving modern library...I recommend this book for librarians in universities or higher education colleges and anyone with an interest in the future direction of academic libraries."--Australian Library Journal,September 2 2014
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About Dee Ann Allison

Dee Ann Allison is a Professor in the University Libraries at the University of Nebraska-Lincoln in the USA. With over 30 years' experience in working libraries and over 10 years' experience with information technology, she is best known as an advocate for technology innovation to improve the user experience. Her research includes evaluation of discovery tools, and designing artificial intelligence for use in reference.
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Table of contents

Dedication List of figures and tables List of abbreviations Acknowledgements About the author Introduction: patron centered libraries Part I: Libraries and library users changing with the times Chapter 1: From the White House conferences and the golden age of libraries to challenges forlibraries in the age of digital information Abstract: Lessons from the White House conferences on libraries and information services Rising costs and reduced budgets Consortia: power in numbers Big deals and rising serial costs Cautions against exclusive contracts Relationships between electronic publishers and librarians Chapter 2: A culture of technology Abstract: Millennials are different Millennials as plugged-in patrons Millennials as librarians Managing the generation gap A final word on the influence of technology Part II: The rise of the librarian: Service over collections Chapter 3: A focus on readers Abstract: Enhancing the user experience Digital libraries Mobile libraries Cloud computing Website design Searching motion and image: the next generation of indexing Collective intelligence The engaged librarian Social networking sites Practices, policies and privacy: three Ps for social media Chapter 4: Information literacy and social networks Abstract: A new model for research The new digital divide Teaching the web Collaboration and collective intelligence for learning Web 2.0 Online tutorials The librarian as learning object Everyone who works here is a teacher The case for lifelong learning Chapter 5: Collaborative collections Abstract: Patron-driven acquisition (PDA) ILL purchasing The role of social media in acquisitions The economics of shelf-ready Building consortia collections The art of negotiation Best practices for contract negotiations with vendors Cold calls from vendors Negotiating with library administrators and staff Overcoming the fear factor in negotiations Provisions for contract changes SERU licenses for copyright and ONIX-PL for efficiencies The open source choice Chapter 6: The librarian as advocate Abstract: There used to be a librarian for that at News of the World Advocacy and marketing Memorable brand names Content marketing Marketing through social media Marketing ideas Reaching politicians Connecting advocacy, marketing and assessment Chapter 7: Metrics for decisions Abstract: Regional and national trends for measuring library performance Local assessment methodology Collection assessment tools Digital assessment Website analytics Usability studies Assessing social media Assessing services Return on investment Impact studies Chapter 8: The extensible library Abstract: The extensible library Bringing a sand box to the library Leveraging technology Single sign-on and proxies RFID, NFC and QR codes Access services: document delivery/ILL Espresso for print-on-demand Reference services Virtual reference services Technical services Electronic resource management The catalog and discovery tools Database and full-text sources Reference managers Link resolvers Google Scholar The library's web presence Loyalty programs Chapter 9: Digital collections Abstract: E-formats for e-books E-books in libraries E-books for consumers Digitization in libraries Digital text formats Managing born digital collections Google, Microsoft and OCA digitization projects Preservation by digitization and digital preservation Chapter 10: Data repositories, open source and the library Abstract: Changing publishing models The library as publisher ISSNs, EISSNs, ISBNs and DOIs Digital repositories It's all about the data Metadata for repositories The new math of open source Chapter 11: The new professional librarian Abstract: Non-traditional jobs for non-traditional librarians New jobs for digital librarians Using the web for career growth Managing the patron centered library The empowered workforce Managers for the engaged workforce Change management Encouraging a climate of assessment Finding money Chapter 12: Whither the library? Abstract: The library as architecture Accommodations for disabled patrons The facility as a learning commons The facility as a play space Collecting information on facility use Special collections: the jewels of the library The future of the library Conclusion References Index
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