PC Help Desk in a Book

PC Help Desk in a Book : The Do-it-Yourself Guide to PC Troubleshooting and Repair

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Each year, thousands of harmless PCs suffer the pain and humiliation of buggy Windows installations, bad cable connections, mismanaged system resources, viruses, and slow Internet connections. All too often, these downtrodden PCs end up being scrapped before their time by owners who just can't care for them any longer. The real travesty is that with a little love, these wounded PCs could become useful members of society. That's where PC HelpDesk in a Book comes in. Using a unique, medical dictionary approach, this book walks users through the symptoms to diagnose and treat the problem. End-users will be armed to perform cost-effective upgrades, repair fouled Windows installations, and squeeze out a little more performance from a slow Internet connection in lieu of purchasing a new computer.
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Product details

  • Paperback | 576 pages
  • 187.5 x 229.6 x 32.3mm | 920.81g
  • Que Corporation,U.S.
  • United States
  • English
  • charts, photographs, illustrations
  • 0789727560
  • 9780789727565
  • 1,616,603

Table of contents

Introduction. Symptom Tables. Troubleshooting Flowcharts. Display and Audio Flowcharts. Internet and Network Problems Flowcharts. Peripheral Problems Flowcharts. Printer and Scanner Problems Flowcharts. Storage Media and Device Problems Flowhcharts. Windows and Application Problems Flowcharts.PC Anatomy 101. Dissecting Your Computer. The Outside Story of Typical Computers. Inside a Typical PC. BIOS Setup. Preventing ESD. Hardware Resources. Using Your Computer's Anatomy for Troubleshooting.1. Troubleshooting a Windows Installation. Startup Problems. Shutdown Problems with Windows. Problems with Programs and Applications. Windows Limitations. Keeping Your Windows Installation Healthy.2. Internet and Online Problems. The Sources of Problems with Internet Connections. Troubleshooting Missing or Outdated Software Components. How Internet Connections Are Configured. Using TCP/IP Diagnostics to Troubleshoot Your Connection. Using IPCONFIG and WINIPCFG.3. Troubleshooting Storage Devices. Overview of Drive Installation and Preparation Tasks. Troubleshooting Drive Detection Problems. Preparing a Hard Disk for Use. Troubleshooting Booting Problems. Solving UDMA Mode Problems with ATA/IDE Drives. Solving Problems with Writeable CD and DVD Media.4. Troubleshooting Your Printer. Printer Types, Technologies, and Common Problems. Printer Does Not Print. Anatomy of an Inkjet Printer. Anatomy of a Laser/LED Printer. Understanding Your Printer's Properties Sheets. Troubleshooting Gibberish Output.5. Troubleshooting Display, Audio, and Multimedia Problems. Troubleshooting Monitor and Display Adapter Problems. Troubleshooting Sound Problems. Troubleshooting Multimedia Problems.6. Troubleshooting Input Devices. Common Input Devices. Fixing Problems with Input Devices. Troubleshooting Scanner Problems Not Related to Port Issues.7. Troubleshooting Your Network. Troubleshooting Network Hardware. Troubleshooting a Shared Internet Connection.8. Troubleshooting Memory Problems. Troubleshooting Memory Bottlenecks. Upgrading System Memory. Troubleshooting Defective Memory or Memory Sockets.9. Troubleshooting Processors and Motherboards. How Processors Can Fail. How Motherboards Can Fail. Troubleshooting Motherboard and Processor Upgrades.10. Troubleshooting Power Supplies. Why Power Supplies Fail. Determining You Have a Power Supply Problem. Replacing Your Power Supply. Powerline Protection.11. Solving Application Software Problems. Why Application Software Can Fail. Problems with Applications' Default Settings. The Unworkable Application.Appendix A. Using Windows Diagnostic Tools. Control Panel. Using Device Manager. Using the Windows XP Hardware Troubleshooter. Other Windows Diagnostic, Reporting, and Repair Tools. Troubleshooting System Resource Shortages in Windows 9x/Me.Appendix B. The Philosophy of Troubleshooting. The Troubleshooting Process. Summarizing the Troubleshooter's Philosophy.Index.
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About Mark Edward Soper

Mark Edward Soper is president of Select Systems and Associates, Inc., a technical writing and training organization.Mark has taught computer troubleshooting and other technical subjects to thousands of students from Maine to Hawaii since 1992. He is an A+ Certified hardware technician and a Microsoft Certified Professional. He has been writing technical documents since the mid-1980s and has contributed to several other Que books, including Upgrading and Repairing PCs, 11th, 12th, 13th, and 14th Editions; Upgrading and Repairing Networks, Second Edition; Special Edition Using Windows XP, Home Edition; Special Edition Using Windows XP, Professional Edition; and Special Edition Using Microsoft Windows Millennium Edition. Mark coauthored Upgrading and Repairing PCs, Technician's Portable Reference; Upgrading and Repairing PCs Field Guide; and Upgrading and Repairing PCs: A+ Study Certification Guide, Second Edition. He is the author of The Complete Idiot's Guide to High-Speed Internet Connections and Absolute Beginner's Guide to Cable Internet Connections and is coauthor of TechTV's Upgrading Your PC. Mark has been writing for major computer magazines since 1990, with more than 125 articles in publications such as SmartComputing, PCNovice, PCNovice Guides, and the PCNovice Learning Series. His early work was published in WordPerfect Magazine, The WordPerfectionist, and PCToday. Many of Mark's articles are available in back issues or electronically via the World Wide Web at http://www.smartcomputing.com. Select Systems maintains a subject index of all Mark's articles at http://www.selectsystems.com. Mark welcomes comments at mesoper@selectsystems.com.
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