Operations Management and CD-ROM and Additional Problems and Exercises Package

Operations Management and CD-ROM and Additional Problems and Exercises Package

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This book provides readers with a state-of-the-art overview of operations management. It shows the fundamental principles of operations and how they relate to effectively producing goods and services. A thorough discussion of service operations recognizes the fact that a dominant proportion of jobs and operations decisions exist in services. Strong global emphasis (includes international, multi-domestic, global, and transnational strategies) demonstrates to readers how world economies tie together. Other chapter topics cover operations and productivity; operations strategy for competitive advantage; operations in a global environment; forecasting; managing quality; statistical process control; 7s: operations technology, the internet, and ERP; human resources and job design; supply chain management; e-commerce and operations management; project management; and maintenance and reliability. For individuals interested in operations management--and the challenges of cultural, ethical, and critical issues in business today.show more

Product details

  • Mixed media product
  • 207.8 x 261.1 x 46.5mm | 2,109.23g
  • Pearson Education (US)
  • Prentice Hall
  • Upper Saddle River, United States
  • English
  • 6th edition
  • 0130782998
  • 9780130782991

Table of contents

I. INTRODUCTION TO OPERATIONS MANAGEMENT. 1. Operations and Productivity. 2. Operations Strategy for Competitive Advantage. 3. Operations in a Global Environment. 4. Forecasting. II. DESIGNING OPERATIONS. 5. Design of Goods and Services. 6. Managing Quality. 6S: Statistical Process Control. 7. Process Strategy and Capacity Planning. 7S: Operations Technology, the Internet, and ERP. 8. Location Strategies. 9. Layout Strategy. 10. Human Resources and Job Design. 10S: Work Measurement. III. MANAGING OPERATIONS. 11. Supply Chain Management. 11S. E-Commerce and Operations Management. 12. Inventory Management. 12S: Just-in-Time Systems. 13. Aggregate Planning. 14. Material Requirements Planning (MRP). 15. Short-Term Scheduling. 16. Project Management. 17. Maintenance and Reliability. TUTORIALS ON STUDENT CD:1. Statistical Tools for Managers. 2. Acceptance Sampling. 3. The Simplex Method of Linear Programming. 4. The MODI and VAM Methods of Solving Transportation Problems.show more

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